Product Customer Success Manager

2 days ago

Taguig, National Capital Region, Philippines NICE Full time

At NICE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what's the role all about?

To support continued growth, our team is looking for a Product Customer Success Manager to partner with our Sales, Customer Success and Development teams to design and build perfect customer journeys for our clients.

Proactive AI Agents is a cloud-hosted conversation platform, and part of NICE CXone's suite of customer engagement software. Pro-active and covering all digital channels, Proactive AI Agents leverages artificial intelligence, natural-language processing and machine-learning so that global brands can transform their customer journeys.

Proactive AI Agents disrupts the traditional call-centers, being just a fraction of the cost to deploy and run, but with three times the customer engagement rate of its manual call-center predecessors. This means that as well as being lower cost, Proactive AI Agents can drive corporate KPIs harder and faster, as well as improve the customer experience.

How will you make an impact?

  • Drive the strategic direction of our client accounts.
  • Identify and develop opportunities for growth within your accounts.
  • Mentor more junior Customer Success Managers to help with their continued development.
  • Deliver successful technical architecture (end-to-end) to meet our client's business objectives.
  • Become a trusted technical advisor to Client's team building strong relationships.
  • Maintain a deep understanding of the Proactive AI Agents product and help customers adopt the most relevant features and functionality.
  • Understand the client's business, their key business drivers, and determine how Proactive AI Agents can effectively deliver dramatic business improvements.
  • Work in close partnership with Proactive AI Agents sales leads and the configuration team.
  • Accountable for the end-to-end process from opportunity, validation and planning to delivery.
  • Manage relationships with all internal and external stakeholders.
  • Provide technical, customer experience, security and delivery expertise and guidance.
  • Work in a methodical and process-oriented way.
  • Collaborate with the Proactive AI Agents reporting and insights teams to monitor key account metrics and develop new and innovative ways to demonstrate Proactive AI Agents' value.
  • Communicate the Proactive AI Agents value confidently and clearly to clients.
  • Build strong partnerships through excellent client relationship management.
  • Have experience in Agile or another methodology to illustrate the end-to-end process.
  • Articulate technical information clearly to senior stakeholders.
  • Have a curious and questioning approach, asking why and seeking continuous improvement.
  • Demonstrate accountability and ownership.
  • Exhibit a commercially aware approach.

Have you got what it takes?

  • Proven service or project delivery experience in an IT or SaaS environment.
  • Extremely strong commercial awareness, including the creation of business cases.
  • Experience managing large and complex projects end to end.
  • Strong technical experience, including data analysis (you'll be very used to using Excel to manipulate large data sets and prove your case).
  • Proven relationship management experience, with the ability to communicate, present and influence stakeholders and sponsors within management levels at blue chip organizations.
  • Detailed knowledge of large corporations operating practices and mechanisms that enable you to tailor stakeholder management and influence outcomes.
  • Ability to manage multiple accounts and work streams concurrently without loss of quality or attention to detail.
  • Able to operate highly effectively under intense time and business pressure.
  • Experience leading or guiding small teams.
  • Multilingual would be a benefit.

What's in it for you?

Join an ever-growing, market-disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr

Reporting into: Manager, Product Customer Success
Role Type: Individual Contributor

About NICE

NICELtd.(NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NICE software manages more than 120 million customer interactions and monitors 3+billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

#J-18808-Ljbffr

  • Customer Success Manager

    6 days ago

    Taguig, National Capital Region, Philippines ShipServ Full time

    ShipServ Taguig, National Capital Region, PhilippinesCustomer Success ManagerGet AI-powered advice on this job and more exclusive features.Join Marcura as a Customer Success Manager – A Remote-First Opportunity with Flexible Work CultureAbout UsMarcura was founded 23 years ago by two visionary entrepreneurs. Our mission has always been to revolutionize...

  • Customer Success Manager

    6 days ago

    Taguig, National Capital Region, Philippines IT BY DESIGN Full time

    Senior Technical Recruiter (MSP) | Lasallian | PovedanOverviewThe Client Success Manager (CSM) – KEY Accounts role is a client-facing resource for small to midsize accounts delivering account management to the customer after the sales cycle has completed. The role encompasses ongoing support/guidance, business strategy & advice, & overall account portfolio...

  • Customer Success Solutions Manager

    2 days ago

    Taguig, National Capital Region, Philippines NICE Full time

    About NICE:NICE is a global leader in customer experience and financial crime prevention solutions. Our software products manage over 120 million customer interactions daily and monitor billions of financial transactions.We are proud to be an innovation powerhouse, excelling in AI, cloud, and digital. With over 8,500 employees across 30+ countries, we...

  • Head of Customer Success

    1 day ago

    Taguig, National Capital Region, Philippines First Circle Full time

    Thousands of business owners trust First Circle for our innovative products that help their businesses grow. They value our commitment to always go the extra mile, even at a cost to us, and respect our honesty even when delivering tough news. The Head of Customer Success is tasked to elevate our service even further, creating truly personalized relationships...

  • Customer Success Advocate

    4 days ago

    Taguig, National Capital Region, Philippines PayMongo Full time

    PayMongo is a financial technology company empowering businesses to scale and thrive with powerful financial tools. As a Customer Success Associate, you will play a vital role in helping our merchants grow their businesses by providing exceptional customer support.You will work closely with a wide range of innovative businesses, each with unique challenges....

  • Customer Success Manager

    6 days ago

    Taguig, National Capital Region, Philippines Adaca Full time

    We are seeking a Customer Success Manager who can handle technical support tickets, develop automation solutions, and continuously improve the efficiency of our support operations.Requirements:1-3 years of relevant work experience in software development preferably in PythonExperience troubleshooting and resolving customer issuesWorking with...

  • Customer Success Associate

    4 days ago

    Taguig, National Capital Region, Philippines PayMongo Full time

    PayMongo is the Philippines' leading financial operating system, enabling businesses to accept payments, manage finances, and scale effortlessly. Over the next few years, we aim to redefine the financial landscape with innovative solutions that simplify and empower business growth.As a Customer Success Associate, you will work closely with a wide range of...

  • Customer Success Team Manager

    5 days ago

    Taguig, National Capital Region, Philippines Sutherland Full time

    Company DescriptionThe Customer Success Supervisor will lead a team of customer success representatives who are responsible for delivering a world-class customer experience to clients. The supervisor will manage the day-to-day operations of the team, develop, and implement strategies to improve customer satisfaction and retention rates and ensure the team is...

  • Customer Success Manager

    6 days ago

    Taguig, National Capital Region, Philippines Globe Telecom, Inc. Full time

    Globe Telecom, Inc. is a leading telecommunications company in the Philippines seeking a skilled professional to lead customer success and engagement initiatives.Job DescriptionThe ideal candidate will be responsible for driving customer satisfaction and loyalty through effective management of customer relationships, identification of business opportunities,...

  • Success Manager

    2 days ago

    Taguig, National Capital Region, Philippines Zendesk Full time

    About the JobWe are seeking an experienced Success Manager - Customer Engagement to join our team in Taguig, Philippines. As a key member of our Global Scaled Customer Success organization, you will be responsible for working with customers to identify business objectives and map solutions that drive value and growth.Key ResponsibilitiesWork with customers...

  • Customer Success Supervisor

    5 days ago

    Taguig, National Capital Region, Philippines Best Reliable Resources Full time

    The Customer Success Supervisor will be responsible for overseeing the customer success team and ensuring that customers are receiving exceptional service. The ideal candidate will have a strong background in customer service and experience managing teams.Key ResponsibilitiesOversee the customer success team, providing guidance and support to enhance...

  • Global Customer Success Strategist

    6 days ago

    Taguig, National Capital Region, Philippines Sutherland Full time

    At Sutherland, we are on a mission to deliver results that businesses can see and experiences that their customers can feel.We serve marquee clients in major industry verticals across 19 countries, with our head office located in Rochester, New York, USA.If you are looking for a global career as a CUSTOMER SUCCESS MANAGER, do not miss this opportunity.Key...

  • Sales Customer Success Manager Architect

    4 days ago

    Taguig, National Capital Region, Philippines Avature Full time

    A Customer Success Manager Architect (CSM) career in IBM means a career where you're helping clients fully realise the value of their existing IBM products, whilst growing their adoption of next-generation technologies from across IBM's wider portfolio. It means being a trusted strategic advisor to some of the world's most transformational enterprises and...

  • Customer Success Manager

    2 days ago

    Taguig, National Capital Region, Philippines Zendesk Full time

    Company OverviewZendesk is a leading provider of customer service and engagement software. We help businesses deliver exceptional customer experiences across multiple channels.Job DescriptionWe are seeking an experienced Customer Success Manager to join our team in Taguig, Philippines. As a key member of our Global Scaled Customer Success organization, you...

  • Success Management Leader

    5 days ago

    Taguig, National Capital Region, Philippines Sutherland Full time

    We're looking for a skilled leader to join our team as Success Management Leader. In this role, you will be responsible for recruiting, mentoring, and inspiring a world-class team of customer success managers.The successful candidate will have experience in hiring, mentoring, and growing a team of customer success managers, as well as a proven track record...

  • Enterprise Account Manager

    6 days ago

    Taguig, National Capital Region, Philippines Sutherland Full time

    Sutherland is a leading process transformation company seeking an experienced CUSTOMER SUCCESS PROFESSIONAL to join our team.As a Customer Success Professional, you will play a critical role in driving customer adoption and retention. Your primary responsibility will be to develop and execute strategies to ensure customers achieve their desired outcomes from...

  • Customer Success Professional

    6 days ago

    Taguig, National Capital Region, Philippines Sutherland Full time

    We are seeking a highly motivated and experienced IT SOLUTIONS SUCCESS MANAGER to join our team at Sutherland.In this role, you will be responsible for driving customer success and adoption of our IT solutions. Your primary focus will be on developing and executing strategies to ensure customers achieve their desired outcomes from our solutions.Key...

  • Customer Success Partner

    6 days ago

    Taguig, National Capital Region, Philippines Google Full time

    About GoogleOur Large Customer Sales teams partner closely with many of the world's biggest advertisers and agencies to develop digital solutions that build businesses and brands.We enjoy a bird's eye view on the massive transformation occurring as advertising shifts to mobile and online platforms.We advise clients on Google's broad range of products across...

  • Customer Success Expert

    6 days ago

    Taguig, National Capital Region, Philippines ShipServ Full time

    About the JobWe're looking for a talented Customer Success Manager to join our team at ShipServ!Your Key ResponsibilitiesDeliver exceptional customer experiencesBuild strong relationships with clientsGuide customers through the onboarding processProvide L1 support and conduct training sessionsIdentify opportunities for advisory services and upsellingAnalyze...

  • Manager of Product Innovation

    4 days ago

    Taguig, National Capital Region, Philippines TASQ Staffing Solutions Full time

    TASQ Staffing Solutions is seeking a highly skilled Product Manager to lead our product development efforts.The successful candidate will have a strong technical background and 5+ years of experience in product marketing or product management, with a proven track record of success in driving growth and conversion.Key responsibilities include:Developing and...