Account Receivable Officer

Overview

Account Receivable Officer role at Dusit Thani Dubai. This description outlines responsibilities, qualifications, and expectations for the position.

Primary Responsibilities

• Ensure the accuracy of all charges and credits to the various accounts and that they are properly entered on a timely basis.
• Compute accurately all travel agent commissions payable and enter them on an amicable basis.
• Ensure that accounts, statements and follow-up letters are mailed on a timely basis.
• Provide the necessary information regarding overdue accounts to the proper persons for follow-up.
• Control by recording, posting and balancing of all advance deposits.
• Respond to guests' queries and account disputes.
• Ensure that the proper amount of travel agent commissions is paid, and paid only to authorized travel agents.
• Balance all subsidiary accounts receivable ledgers to the appropriate control accounts, monthly, and prepare fashioned AGED trial balances of all accounts receivable ledgers.
• Prepare all necessary reports in regard to accounts receivable (e.g. quarterly accounts receivable report).
• Performs other duties as may be assigned.

Administrative Responsibilities

• Performs duties to the best of ability.
• Reports any unusual incidents, guest complaints, lost and found, breakage and losses to the supervisor.
• Attends briefings, meetings, and any requested training.
• Be responsible for cost saving on guest supplies, food supplies, electricity, water, etc.
• Follows company rules and regulations.

Technical Responsibilities

• Reports to work in prescribed uniform and well-groomed.
• Reports to the supervisor at the start of the shift to receive necessary instructions.
• Performs duties professionally according to standards and requirements.
• Knowledgeable about work-related items such as guest supplies, consumable items, promotional materials, forms and procedures.
• Equips with necessary working tools and equipment (pen, computer, etc.).
• Greets guests and colleagues politely; listens to guests (external & internal) to perform duties effectively.
• Continues to develop skills and ideas to improve tasks and experiences.
• Confirms satisfaction with guests and informs supervisor or manager immediately in case of guest complaints.

Commercial Responsibilities

• Communicates effectively with guests, clients, business partners and staff.
• Promotes the hotel's image and business as a proactive sales-oriented team member.
• Participates in community projects or activities to promote the hotel's image and cooperation.

Human Resources Responsibilities

• Establishes and maintains good relations with other staff and departments; provides assistance to colleagues to foster teamwork and hotel success.

Relationship

• Reports to unit manager or department heads as necessary.
• Communicates with guests in delivering product and service.
• Relates to co-staff in service and supporting departments in performance of work and service to guests.
• Relates to employees of other departments for special functions and activities of the hotel.

Others

• Continuous learning through own IDP.
• Any other duties as assigned by the superior.

Accountabilities

• Represents Dusit's brand and its values; delivers an exceptional guest experience and promotes Thai graciousness at all times.

Company Culture

• Communicates and fully embraces the company's culture (Vision, Mission, Values); leads by example and cascades to subordinates.

Confidentiality

• Ensure confidentiality and secure storage of all intellectual property and data; adhere to hotel policies. Ensure hotel, customer and staff information or transactions are kept confidential during or after employment.

Job Requirements

• Minimum education: high vocational diploma in Accounting.
• Minimum 1 year of accounting experience.
• Good communication skills in written and spoken English.
• Analytical mindset and proactive approach.
• Professional disposition with good communication and interpersonal skills.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Accounting/Auditing and Finance
• Industries: Hospitality

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