Appointment Coordinator

2 weeks ago


Quezon City, National Capital Region, Philippines Probe CX Full time

Main Responsibilities:

  • Data Entry: Accurately input and manage customer appointments into the clientsystem, ensuring all information is correct and up to date.
  • Appointment Management: Track booked appointments, follow up on anydiscrepancies, and ensure all relevant documentation is properly recorded.
  • Team Support: Provide administrative and operational support to the Team Leader,helping with daily reports, performance tracking, and team communications.
  • System Updates: Regularly update the client system with new or updatedappointment information, ensuring all data is accurate and in compliance with company standards.
  • Collaboration: Work closely with appointment setters and other team members toensure all booked appointments are processed efficiently and without error.
  • Quality Assurance: Ensure that all appointments entered meet client and companyquality standards, with a focus on compliance and attention to detail.
  • Reporting: Assist the Team Leader in generating reports on appointment numbers,team performance, and any relevant KPIs
  • Client Liaison: Handle basic inquiries related to appointments and escalate any issues or concerns to the Team Leader as needed.
  • System Maintenance: Ensure the client system is kept updated with the latest information and assist with troubleshooting or system-related issues.
  • Ad Hoc Tasks: Assist with any other administrative tasks as directed by the Team Leader to support the team's overall performance and efficiency.
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