Patient Appointment Coordinator
8 hours ago
This is an exciting opportunity to join our dynamic and fast-growing organization as a Healthcare Scheduling Coordinator. In this role, you will play a vital part in managing patient and nursing scheduling support, resolving issues, and providing direct client-facing communication.
As a Healthcare Scheduling Coordinator, you will be responsible for scheduling and managing appointments for patients, ensuring that all necessary resources and personnel are available. You will also serve as the primary point of contact for patients, families, and healthcare providers, providing updates and addressing any scheduling concerns.
Key Responsibilities:
- Schedule and manage appointments for patients, ensuring seamless resource allocation.
- Provide exceptional customer service to patients, families, and healthcare providers, responding promptly to their queries and concerns.
- Maintain accurate and up-to-date records of patient appointments, medical needs, and preferences.
- Collaborate with home care teams to ensure that patient needs are met and that all appointments are scheduled on time.
- Address scheduling conflicts or issues as they arise, finding solutions that meet the needs of both patients and healthcare providers.
- Input and update patient information in the scheduling system with precision and attention to detail.
- Ensure compliance with relevant healthcare regulations and privacy laws.
Requirements:
- 1-2 years' experience in scheduling and coordination, preferably within a healthcare or home care service.
- Excellent communication and interpersonal skills.
- Prioritize and multitask in a fast-paced environment.
- Strong attention to detail and organizational skills.
- Problem-solving skills.
- Proficient in Microsoft Office.
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