Appointment Coordinator
2 weeks ago
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Job Description
Main Responsibilities:
- Data Entry: Accurately input and manage customer appointments into the client system, ensuring all information is correct and up to date.
- Appointment Management: Track booked appointments, follow up on any discrepancies, and ensure all relevant documentation is properly recorded.
- Team Support: Provide administrative and operational support to the Team Leader, helping with daily reports, performance tracking, and team communications.
- System Updates: Regularly update the client system with new or updated appointment information, ensuring all data is accurate and in compliance with company standards.
- Collaboration: Work closely with appointment setters and other team members to ensure all booked appointments are processed efficiently and without error.
- Quality Assurance: Ensure that all appointments entered meet client and company quality standards, with a focus on compliance and attention to detail.
- Reporting: Assist the Team Leader in generating reports on appointment numbers, team performance, and any relevant KPIs
- Client Liaison: Handle basic inquiries related to appointments and escalate any issues or concerns to the Team Leader as needed.
- System Maintenance: Ensure the client system is kept updated with the latest information and assist with troubleshooting or system-related issues.
- Ad Hoc Tasks: Assist with any other administrative tasks as directed by the Team Leader to support the team's overall performance and efficiency.
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