Business Development Associate

7 days ago


Surigao City, Caraga, Philippines Genpact Full time
Job Overview

We are seeking a highly motivated and detail-oriented Process Associate to join our team. As a Process Associate, you will play a crucial role in providing exceptional customer support and driving business growth.

Key Responsibilities
  1. Become knowledgeable about leading social media products and community standards.
  2. Develop strong interpersonal skills and verbal and written communication skills.
  3. Provide support through various channels, including online chat, emails, instant messaging, and phone calls.
  4. Collect advertiser requirements and provide guidance on best practices.
  5. Act as a point of contact for consultative support on agencies and advertisers' accounts.
  6. Drive advertiser communications and technical issue resolution, aiming for high customer satisfaction.
Requirements
  1. Experience or certification in digital marketing, eCommerce, B2B/B2C sales, or related fields.
  2. Comfortable over the phone and navigating CRM systems.
  3. Ability to provide exceptional customer support.


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