NOC Technical Lead

3 days ago


Manila, National Capital Region, Philippines SM Investments Corporation Full time
Key Responsibilities:
  1. Network Monitoring & Maintenance:
    Monitor the company's network infrastructure, including switches, routers, firewalls, and servers.
    Identify, troubleshoot, and resolve network performance issues, outages, and alarms.
    Perform routine checks and updates to ensure network availability and optimal performance.
  2. Incident Management:
    Detect, diagnose, and resolve network incidents in a timely manner.
    Escalate unresolved issues to senior engineers or relevant teams for further analysis and resolution.
    Record incidents and provide follow-up communication to stakeholders.
  3. Troubleshooting & Diagnostics:
    Perform in-depth troubleshooting of network connectivity, latency, and bandwidth issues.
    Utilize network management and monitoring tools to perform diagnostics and gather relevant data.
    Analyze logs and network traffic to identify root causes of performance issues.
  4. Change Management:
    Participate in the implementation and rollout of network changes or upgrades.
    Ensure all changes follow best practices and are thoroughly tested before deployment.
  5. Collaboration & Reporting:
    Work closely with other IT teams (Security, Systems, Application) to maintain a secure and reliable network environment.
    Provide periodic reports on network health, incidents, and performance metrics.
    Provide recommendations for network optimizations and improvements.
  6. Documentation:
    Document network configurations, procedures, and troubleshooting steps.
    Maintain detailed logs of network incidents and resolutions for knowledge sharing.
Required Skills and Qualifications:
  1. Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent work experience).
  2. 3+ years of experience in NOC, network monitoring, or related IT support roles.
  3. Strong knowledge of networking protocols (TCP/IP, DNS, HTTP/HTTPS, VPNs, etc.).
  4. Hands-on experience with network management tools and monitoring systems (SolarWinds, PRTG, Nagios, etc.).
  5. Proficiency with network devices (routers, switches, firewalls, etc.) and network configurations.
  6. Experience with network security and troubleshooting techniques.
  7. Strong analytical and problem-solving skills.
  8. Excellent communication skills (both written and verbal).
  9. Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
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