IT Support Team Lead

6 days ago


Manila, National Capital Region, Philippines Atlas Technica LLC Full time
About the Job:

We are seeking a talented IT Support Team Lead to join our team at Atlas Technica LLC. As a key member of our team, you will be responsible for overseeing the resolution of technical issues, coordinating maintenance, and improving processes to drive better outcomes.

The ideal candidate will have a strong background in IT, with experience in server, infrastructure support, and networking. They will also be responsible for communicating with vendors and customers, documenting knowledge base, and maintaining content improvements.

Key Responsibilities:
  • Resolve technical issues, primarily consisting of user devices, circuit downs, temperature/water alerts, Cloud alerts, SOC alerts
  • Communicate with vendors and customers as a point of contact; coordinate maintenance, after-hours repair, and patch remediation
  • Document knowledge base, maintain documentation, and improve content
  • Recommend and implement process improvements to drive better outcomes
Requirements:
  • 3+ years of general IT experience, primarily in server, infrastructure support, and networking/circuits
  • 1+ years of NOC experience, including knowledge of ITIL-based Service Operations
  • Strong diagnostics toolkit; approaches an incident with logic, conscientious of time spent on a given issue


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