IT Support Team Lead
6 days ago
We are seeking a talented IT Support Team Lead to join our team at Atlas Technica LLC. As a key member of our team, you will be responsible for overseeing the resolution of technical issues, coordinating maintenance, and improving processes to drive better outcomes.
The ideal candidate will have a strong background in IT, with experience in server, infrastructure support, and networking. They will also be responsible for communicating with vendors and customers, documenting knowledge base, and maintaining content improvements.
Key Responsibilities:- Resolve technical issues, primarily consisting of user devices, circuit downs, temperature/water alerts, Cloud alerts, SOC alerts
- Communicate with vendors and customers as a point of contact; coordinate maintenance, after-hours repair, and patch remediation
- Document knowledge base, maintain documentation, and improve content
- Recommend and implement process improvements to drive better outcomes
- 3+ years of general IT experience, primarily in server, infrastructure support, and networking/circuits
- 1+ years of NOC experience, including knowledge of ITIL-based Service Operations
- Strong diagnostics toolkit; approaches an incident with logic, conscientious of time spent on a given issue
-
Technical Team Lead
1 day ago
Manila, National Capital Region, Philippines CITCO INTERNATIONAL SUPPORT SERVICES LIMITED-PHILIPPINE ROHQ Full timeCITCO INTERNATIONAL SUPPORT SERVICES LIMITED-PHILIPPINE ROHQ is seeking a Technical Team Lead to manage our software development team. This role involves guiding the team in designing and implementing cloud-native applications and ensuring the quality of the team's work.Requirements:The ideal candidate should have 5+ years experience with software...
-
Team Lead-Quality
4 weeks ago
Manila, National Capital Region, Philippines Tech Mahindra Ltd. (IT) Full timeRESPONSIBILITIES:Leads day-to-day strategic and tactical activities of a Quality Assurance Analyst teamDirect supervision of a team of 10-15 Quality Assurance AnalystsConsults with leadership on setting goalsIdentifies and helps implement tool and business requirements needed to accomplish goalsScopes project/initiative requirementsTracks achievement of...
-
Manila, National Capital Region, Philippines Capital One Philippines Support Services Corp. Full timeMain ResponsibilitiesThe ideal candidate will be responsible for supervising a team or managing assigned sub-functions, including:Capacity and Footprint Execution: Create and maintain reports that provide insights into staffing forecast and layered role needs; Collaborate with onshore and local stakeholders to ensure timely delivery of staffing...
-
Market Analysis Team Lead
3 days ago
Manila, National Capital Region, Philippines MegaXcess IT Solutions Inc. Full time**Job Overview**MegaXcess IT Solutions Inc. is seeking a highly skilled and experienced Market Analysis Team Lead to oversee the daily operations of our Market Analysis Team. The successful candidate will be responsible for directly supervising and leading the team, as well as analyzing key areas of the market, workloads, and data sets.The ideal candidate...
-
Banking Operations Team Lead
4 days ago
Manila, National Capital Region, Philippines Capital One Philippines Support Services Corp. Full timeJob DescriptionWe are seeking a talented Banking Operations Team Lead to lead our Commercial Client Operations team in National Capital Region (Manila), Philippines. As a key leader, you will oversee the daily operations, ensure efficient processing of client requests, and provide guidance to team members.Main Responsibilities:Lead and manage a team of...
-
Customer Support Team Lead
3 days ago
Manila, National Capital Region, Philippines LSEG (London Stock Exchange Group) Full timeAbout the RoleWe are seeking a highly skilled and experienced Customer Support Team Lead to join our dynamic team at LSEG. As a key member of our customer support organization, you will be responsible for leading a team of customer support analysts and specialists in delivering exceptional customer service and support.Key Responsibilities:Mentor, coach, and...
-
Team Lead
6 days ago
Manila, National Capital Region, Philippines iSupport Worldwide Full timeAbout the RoleThis Sales Support Supervisor position involves overseeing day-to-day sales support operations, ensuring timely and accurate processing of sales orders, quotes, and inquiries, and managing sales support resources effectively.The successful candidate will be responsible for leading a high-performing sales support team, collaborating with project...
-
Team Lead
3 days ago
Manila, National Capital Region, Philippines BOLDR PH, INC. Full timeAbout UsBOLDR PH, INC. is a global B-Corp dedicated to delivering world-class client experiences while creating access to dignified, meaningful work in communities around the world.We employ just over a thousand team members across five countries and are committed to scaling our impact by 2027.Our ValuesWe believe that Authenticity, Curious, and Dynamic are...
-
Customer Support Team Lead
10 hours ago
Manila, National Capital Region, Philippines KMC Solutions Full timeJob OverviewKMC Solutions is seeking an experienced Technical Service Manager to lead our customer support team in delivering world-class service and driving business success.Key Responsibilities:Manage and develop a high-performing customer support team, focusing on quality, productivity, and customer satisfaction.Develop and implement strategies to improve...
-
Technical Support Team Lead
18 hours ago
Manila, National Capital Region, Philippines Inspiro Full timeJob Description:This position is responsible for supervising and providing technical support/assistance for the configuration, installation, and troubleshooting of desktop PCs and related peripherals. The Technical Support Team Lead will interface with client end-users to discuss and understand their requirements as well as explain the actions taken to close...
-
Support Team Lead
7 days ago
Manila, National Capital Region, Philippines Yext Full timeAbout the JobWe're looking for a highly skilled Technical Support Specialist to join our team at Yext. As a key member of our Support Team, you'll be responsible for providing exceptional technical support to our clients, ensuring they have a seamless experience with our digital presence platform.Your Key ResponsibilitiesProvide timely and accurate technical...
-
Support Staff Team Lead
1 day ago
Manila, National Capital Region, Philippines 8990 Housing Development Corporation Full timeAbout the RoleThe Support Staff Team Lead will be responsible for providing administrative support to the back office of 8990 Housing Development Corporation, ensuring efficient day-to-day operations.Key responsibilities include receiving and directing telephone calls, emails, mail, and messages, including documents.Providing secretarial and administrative...
-
Business Development Lead
3 days ago
Manila, National Capital Region, Philippines Team Liquid Full timeAbout the RoleWe are seeking a seasoned sales leader to drive business growth and develop strategic partnerships in the Philippines.In this key role, you will lead the charge in expanding Team Liquid's presence in the region, leveraging your expertise in sales strategy, relationship-building, and revenue growth.Your Key Responsibilities:Develop and execute...
-
Customer Support Team Lead
10 hours ago
Manila, National Capital Region, Philippines KMC Solutions Full timeJob TitleCustomer Support Shift ManagerAbout KMC SolutionsKMC Solutions is a forward-thinking organization that prioritizes operational excellence and customer satisfaction.Key ResponsibilitiesLead a team of 8-10 agents to drive operational efficiency and positive customer experiences.Cultivate an environment where team members thrive, enhancing our service...
-
Support Team Lead
6 days ago
Manila, National Capital Region, Philippines Nimbyx Philippines Inc. Full timeAbout the PositionThis role offers an exciting opportunity to join a dynamic team at Nimbyx Philippines Inc. As a Customer Support Specialist, you will be responsible for providing top-notch support to our clients, ensuring they receive the best possible experience.Key AccountabilitiesDeliver exceptional customer service, responding to inquiries in a timely...
-
Global Customer Support Team Lead
2 days ago
Manila, National Capital Region, Philippines Ciena Corporation Full timeAbout the JobWe are seeking a skilled Technical Support Management Specialist to lead our team of engineers responsible for providing Level 1 Customer Support for Ciena's Global Customer base.Key Responsibilities:Lead a team of engineers in answering incoming calls/Portal requests and providing timely technical support.Establish and monitor team performance...
-
Business Excellence Team Lead
1 day ago
Manila, National Capital Region, Philippines CITCO INTERNATIONAL SUPPORT SERVICES LIMITED-PHILIPPINE ROHQ Full timeAbout the CompanyCitco International Support Services Limited-PHILIPPINE ROHQ provides expert services to its clients, helping businesses succeed in client service excellence.
-
IT Technical Support Team Lead
18 hours ago
Manila, National Capital Region, Philippines Inspiro Full timeAbout the RoleWe are seeking a highly skilled and experienced Technical Operations Supervisor to join our team at Inspiro. This is an exciting opportunity for someone who wants to take their career to the next level and lead a team of technical specialists.
-
IT Infrastructure Team Lead
6 days ago
Manila, National Capital Region, Philippines Leighton Contractors ( Asia ) Limited Full timeWe are seeking a skilled IT professional to lead our Infrastructure Team as a Technical Support Team Lead. The successful candidate will be responsible for managing and maintaining the IT operations and infrastructure within our Philippines office and other site offices.Core CompetenciesBachelor's degree graduate with strong technical knowledge and skills.At...
-
Global NOC Support Team Lead
17 hours ago
Manila, National Capital Region, Philippines Bosch Service Solutions, Inc. Full timeJob SummaryBosch Service Solutions, Inc. has an exciting opportunity for a skilled Network Engineer to join our team.Main ResponsibilitiesProvide sr. & 3rd level sup for ent Cisco net env.Responsible for managing and maintaining global wireless network infrastructure.Lead the design and implementation of new business requirements with the network...