Platform Infrastructure Technician
4 days ago
About the Position
HTK is looking for an experienced Platform Infrastructure Technician to join our NOC team. The successful candidate will be responsible for monitoring and managing the status of our Console Connect services, receiving support calls for connectivity issues, and performing incident management and service restoration activities using automation tools.
This role requires a strong background in network infrastructure and troubleshooting, with experience working in a Service Provider NOC environment. You will work closely with customers, internal teams, and suppliers to troubleshoot and resolve network issues on a daily basis.
Main Responsibilities
- Monitor and manage the status of Console Connect services, receiving support calls for connectivity issues.
- Perform incident management and service restoration activities using automation tools.
- Work closely with customers, internal teams, and suppliers to troubleshoot and resolve network issues.
- Provide technical support to customers, assisting them with using the features and functionality of the Console Connect SDN platform.
- Troubleshoot Layer 2, Layer 3 network faults, cloud service connectivity issues, and other related problems.
Requirements
- Excellent communication skills and ability to interact positively with customers at all levels.
- Able to verbalize and explain complex faults, queries, and technical issues in simple terms.
- Strong network troubleshooting background and experience working in a Service Provider NOC environment.
- Advanced knowledge of network technologies, connectivity, and protocols.
- Superb analytical and problem-solving skills, able to address situations independently.
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