NOC Team Lead

2 days ago


Manila, National Capital Region, Philippines SM Investments Corporation Full time
About the Role

The NOC Team Lead will be responsible for overseeing the company's network operations center, ensuring the reliability, security, and optimal performance of the network infrastructure.

The ideal candidate will have a bachelor's degree in Computer Science, Information Technology, or a related field and 3+ years of experience in NOC, network monitoring, or related IT support roles.

They will also possess a strong understanding of networking protocols (TCP/IP, DNS, HTTP/HTTPS, VPNs, etc.), hands-on experience with network management tools and monitoring systems (SolarWinds, PRTG, Nagios, etc.), and proficiency with network devices (routers, switches, firewalls, etc.) and network configurations.

In this role, you will work closely with other IT teams to maintain a secure and reliable network environment and provide periodic reports on network health, incidents, and performance metrics.

Key Responsibilities
  1. Network Monitoring & Maintenance:
    Regularly monitor the company's network infrastructure, identifying potential issues before they become major problems.
  2. Incident Management:
    Rapidly detect, diagnose, and resolve network incidents, ensuring minimal disruption to business operations.
  3. Troubleshooting & Diagnostics:
    Utilize network management and monitoring tools to perform in-depth troubleshooting of network connectivity, latency, and bandwidth issues.
  4. Change Management:
    Collaborate with other IT teams to implement and roll out network changes or upgrades, ensuring seamless integration and minimal downtime.

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