Technical Process Lead

2 days ago


Manila, National Capital Region, Philippines Google Operations Center Full time
About the Role

We are seeking an experienced Technical Process Lead to join our team at the Google Operations Center.

As a Technical Process Lead, you will play a critical role in supporting our partners on payment processing and facilitation for monetized Google products.

Key Responsibilities
  • Manage a team of technical process analysts and quality analysts.
  • Coordinate with cross-functional teams to create or document technical solutions and resolve partner issues through troubleshooting.
  • Establish, maintain, and improve processes, training, and feedback mechanisms to ensure team KPIs are met.

You will be responsible for tracking and project managing multiple projects simultaneously for partners autonomously.

Requirements
  • Bachelor's degree in a technical discipline or equivalent practical experience.
  • Excellent English communication skills (written and oral) and stakeholder management at multiple levels.
  • 6-10 years of experience in technical troubleshooting with at least 2 years of people management experience.


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