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Technical Operations Specialist

1 week ago

Manila, National Capital Region, Philippines Deltek Systems (Philippines), Ltd. Full time
Job Overview

The Deltek Systems (Philippines), Ltd. team is seeking a highly skilled Technical Operations Specialist to join our IT Service Desk. As a key member of our 24x7 IT Operations Center, you will be responsible for monitoring performance and service availability of global IT services.

Responsibilities
  • Serve as a valued team member on our 24x7 IT Operations Center (ITOC).
  • Monitor the performance and service availability of global IT services using provided tools.
  • Generate and track trouble/service tickets.
  • Maintain service outage logs and shift logs.
  • Respond to inquiries and requests via case tracking systems with speed, accuracy, and proficiency.
  • Generate service performance reports.

Requirements
  • 1-3 years of experience in an IT Service Desk, Help Desk, Technical Operations, NOC or other technical support role.
  • Demonstrated knowledge of IT systems component stack and experience supporting one or more areas in an operations capacity.
  • Working knowledge of Active Directory and other application/system administration tasks.
  • Excellent communication, telephone & interpersonal skills, strong verbal and written communication skills in English.