
Seasonal Email and Chat Support
6 days ago
Customer Service Representative handles customers' subscription concerns through email and tickets.
Specific Duties And Responsibilities
The following are the specific duties and responsibilities of the Customer Service Representative.
- Billing Questions and Issues
- Cancellation of orders
- Following up on orders or concerns
- Product Inquiries
- Return and exchange questions and processes
- Return requests for faulty products or size issues
- Refunds for items
- Correcting Shipping errors
- Tracking inquiry
- Desire to help customers
- Strong written skills
- Quick learner who can pay attention to detail
- Ability to work well in a team
- Preferably with prior data entry or CSR experienced
- EP Level Jr - this should focus on the agents writing skills more so than verbal as this is a non-voice account
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Seasonal Email and Chat Support
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