Chat Support Representative
3 days ago
What's the general objective of the role?
Receiving ang addressing customer e-mails and chat, as well as processing transactions regarding benefits
What are the duties and responsibilities?
- Responding to customer inquiries via email, chat, and/or call
- Providing timely responses to customer benefits email inquiries and requests, in adherence to the client SLAs
- Creating reports related to customer website/portal activity, call/email statistics and other data requested by the client
What are the requirements?
- Knowledge in US insurance industry is an advantage
- Experience in chat and email support is a plus
- Fresh graduates and career shifters are welcome to apply
- Strong English written and verbal communication skills
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