Seasonal Email and Chat Support

2 weeks ago

Iloilo City, Western Visayas, Philippines Fair Trade Outsourcing Full time ₱150,000 - ₱300,000 per year

JOB PURPOSE

Customer Service Representative handles customers' subscription concerns through email and tickets.

SPECIFIC DUTIES AND RESPONSIBILITIES

The following are the specific duties and responsibilities of the Customer Service Representative.

  • Billing Questions and Issues
  • Cancellation of orders
  • Following up on orders or concerns
  • Product Inquiries
  • Return and exchange questions and processes
  • Return requests for faulty products or size issues
  • Refunds for items
  • Correcting Shipping errors
  • Tracking inquiry

REQUIREMENTS

  • Desire to help customers
  • Strong written skills
  • Quick learner who can pay attention to detail
  • Ability to work well in a team
  • Preferably with prior data entry or CSR experienced
  • EP Level Jr - this should focus on the agents writing skills more so than verbal as this is a non-voice account

  • Seasonal Email and Chat Support

    2 weeks ago

    Iloilo City, Western Visayas, Philippines FTO Full time ₱120,000 - ₱180,000 per year

    Job PurposeCustomer Service Representative handles customers' subscription concerns through email and tickets.Specific Duties And ResponsibilitiesThe following are the specific duties and responsibilities of theCustomer Service Representative.Billing Questions and IssuesCancellation of ordersFollowing up on orders or concernsProduct InquiriesReturn and...

  • Chat and Email Support

    2 weeks ago

    Cebu City, Central Visayas, Philippines JK Network Services Full time

    COMPANY PROFILE: Founded in 1999, this business process outsourcing company offers services in all facets of business solutions, CRM, and supply chain management.Position: Chat and Email SupportCompany Industry: BPO/IT CompanyWork Location: Cebu IT ParkWork Schedule: Weekends Off (Start of shift is 5PM)Salary: Negotiable depending on years of working...

  • Chat & Email Support Representative

    6 days ago

    Cebu City, Central Visayas, Philippines Clu Forwarding Full time ₱900,000 - ₱1,200,000 per year

    About the roleClu Forwarding is seeking a highly motivated and customer-focused Chat & Email Support Representative to join our dynamic team based in Cebu City, Cebu. This full-time position is responsible for providing exceptional customer service through real-time chat and email interactions, ensuring our clients receive timely and accurate support.What...

  • Email and Chat Support Representative

    3 days ago

    Cebu City, Central Visayas, Philippines HGS Offshore Staffing Solutions Full time ₱150,000 - ₱250,000 per year

    Day Shift | Onsite – Cebu OfficeResponsibilities:Deliver excellent customer service and ensure satisfactionMaintain accurate customer recordsProcess and track orders to ensure on-time deliveryCommunicate order status, pricing, and transportation detailsProvide order confirmations, lead times, and pricingCoordinate with operations, marketing, and buying...

  • Chat and Email Support

    1 day ago

    Cebu City, Central Visayas, Philippines E-WORLD STAFFING SERVICES Full time ₱150,000 - ₱250,000 per year

    What you'll be doingResponding to customer inquiries and resolving their issues in a timely and empathetic manner via chat and emailMaintaining a positive and professional demeanour when interacting with customersAccurately documenting customer interactions and following up on open casesIdentifying opportunities to improve customer experience and suggest...

  • Experienced Chat/Email Support Agents

    2 weeks ago

    Cebu City, Central Visayas, Philippines Select VoiceCom Full time $500,000 - $1,000,000 per year

    NOTE:At least 1 year of extensiveEmail and/or Chat Support experience is required. If you have the required experience, please make sure to highlight that on your resume. Only candidates who meet the minimum qualification will be reviewed.About the account:This is a newspaper company located in New York City, and is looking into expanding operations in the...

  • Event Support Generalist

    5 days ago

    Iloilo City, Western Visayas, Philippines Remitly Full time ₱250,000 - ₱500,000 per year

    Job Description:• To provide event support assistance to all inbound queries.• Handle all Inbound call, email, chat and social media inquiries for all RX Events -• Inbound calls – attendee, exhibitor and conference calls across all RX shows - questions vary from registration, general show info, pricing, etc.• Outbound calls – Outreach to...

  • Event Support Generalist

    3 days ago

    Iloilo City, Western Visayas, Philippines RELX Group Full time ₱150,000 - ₱250,000 per year

    Job Description:To provide event support assistance to all inbound queries.Handle all Inbound call, email, chat and social media inquiries for all RX Events -Inbound calls – attendee, exhibitor and conference calls across all RX shows - questionsvary from registration, general show info, pricing, etc.Outbound calls – Outreach to attendees and exhibitors...

  • Chat Support Representative

    2 weeks ago

    Cebu City, Central Visayas, Philippines Clu Forwarding Full time ₱150,000 - ₱250,000 per year

    What's the general objective of the role?Receiving ang addressing customer e-mails and chat, as well as processing transactions regarding benefitsWhat are the duties and responsibilities?Responding to customer inquiries via email, chat, and/or callProviding timely responses to customer benefits email inquiries and requests, in adherence to the client...

  • Email Marketing

    3 days ago

    Iloilo City, Western Visayas, Philippines Teamficient Full time ₱48,000 - ₱60,000 per year

    Position Title: Email Marketing & Lead Generation Specialist (Remote)Location: RemoteEmployment Type: Full-TimeExperience Level: +2 yearsCompany: Teamficient - Salary Range: $800 - $1000 (Negotiable for highly experienced candidates)Work Schedule:Time Range: Between 7 AM – 7 PM CST (Graveyard shift)Working Hours: 9 hours per day (8 working hours + 1-hour...