Event Support Generalist

2 days ago

Iloilo City, Western Visayas, Philippines RELX Group Full time ₱150,000 - ₱250,000 per year

Job Description:

  • To provide event support assistance to all inbound queries.
  • Handle all Inbound call, email, chat and social media inquiries for all RX Events -
  • Inbound calls – attendee, exhibitor and conference calls across all RX shows - questions

vary from registration, general show info, pricing, etc.

  • Outbound calls – Outreach to attendees and exhibitors to increase attendance at shows

and assist with the registration process. Matchmaking calls when needed by shows.

  • Read and respond to all email inquiries for all RX Shows daily

Key responsibilities:

Event Support & Query Management

  • Provide event support on exhibitor portals and visitor registration.
  • Respond quickly and efficiently to customer queries initially via chat, email, telephone,

and social media.

  • Proactively seek out information about each show to be to be able to provide accurate

information to customers.

  • Listen actively, identify customer needs and deliver excellent service at every

interaction that reinforces RX as a supplier of choice

  • Ensure all communication, written or verbal, is clear, concise, polite and informative.
  • Provide ad-hoc support to show teams
  • Take ownership of queries from start to finish
  • Ensure tasks and workload are completed to agreed SLA

Process improvement

  • Identify process/functional inefficiencies that damage the customer experience or hinder

our ability to provide first class event support and escalate to CRM with suggestions as

appropriate

  • Ensure training, process and best practice is adhered to
  • Work collaboratively with the CRE's and CRM to improve processes
  • Ensure information is captured and communicated in accordance with standards and

reporting requirements

Information Analysis

  • Ensure that all queries are categorized appropriately in order that management reporting

be accurate.

  • Ad hoc analysis of email traffic to identify trends or patterns that can be used to

implement chang

We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our

Applicant Request Support Form

or please contact

Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams

here

.

Please read our

Candidate Privacy Policy

.

We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

USA Job Seekers:

EEO Know Your Rights

.

  • Event Support Generalist

    4 days ago

    Iloilo City, Western Visayas, Philippines Remitly Full time ₱250,000 - ₱500,000 per year

    Job Description:• To provide event support assistance to all inbound queries.• Handle all Inbound call, email, chat and social media inquiries for all RX Events -• Inbound calls – attendee, exhibitor and conference calls across all RX shows - questions vary from registration, general show info, pricing, etc.• Outbound calls – Outreach to...

  • HR Generalist

    2 weeks ago

    Iloilo City, Western Visayas, Philippines AMI ACTIVATION MACHINES INC Full time ₱204,000 per year

    HR Generalist Responsibilities:Assist with all internal and external HR-related matters.Participate in developing organizational guidelines and procedures.Recommend strategies to motivate employees.Assist with the recruitment process by identifying candidates, conducting reference checks and issuing employment contracts.Investigate complaints brought forward...

  • HR Generalist

    2 weeks ago

    Iloilo City, Western Visayas, Philippines Cooee Inc Full time ₱800,000 - ₱1,200,000 per year

    Why CooeeBecause we believe in the power of human connection. Because we are committed to flourishing human potential. Because we dream of a world where each one of us walks along the path to who we are and the best that we can be. This is Why we do What we do To be a part of transformation one person, one community, one business at a time.We are One Team...

  • HR Generalist

    2 weeks ago

    Bacolod City, Western Visayas, Philippines CCHI Full time ₱350,000 - ₱600,000 per year

    Join our growing team in Palmas del Mar We are looking for a skilled HR Generalist who will handle day-to-day HR operations including recruitment, employee relations, payroll support, benefits administration, and compliance with labor regulations.Key ResponsibilitiesManage full-cycle recruitment & onboarding to bring in top talentFoster a positive workplace...

  • Operations Generalist

    2 weeks ago

    Iloilo City, Western Visayas, Philippines RELX Full time ₱600,000 - ₱800,000 per year

    The Operations Support offers vital support throughout the exhibition cycle. They assist with a range of general exhibition duties including but not limited to pre-show administration and managing onsite requirements for all team members, supporting conference logistics and program management team. The Operations Support will work closely with all functions...

  • Operations Generalist

    2 weeks ago

    Iloilo City, Western Visayas, Philippines Remitly Full time ₱450,000 - ₱600,000 per year

    The Operations Support offers vital support throughout the exhibition cycle. They assist with a range of general exhibition duties including but not limited to pre-show administration and managing onsite requirements for all team members, supporting conference logistics and program management team. The Operations Support will work closely with all...

  • Customer Support Representative

    2 weeks ago

    Iloilo City, Western Visayas, Philippines Remitly Full time ₱250,000 - ₱450,000 per year

    Provides new and existing customers with the best possible service in relation to billing inquiries, service requests, suggestions and complaints. Resolves customer inquiries and complaints fairly and effectively. Provides product and service information to customers and identifies upselling opportunities to maintain and increase income streams from customer...

  • HR Generalist

    2 weeks ago

    Cebu City, Central Visayas, Philippines Sales Rain Full time ₱264,000 - ₱528,000 per year

    HR Generalist (Cebu | Onsite | Mid-Shift 2PM–11PM, Mon–Fri)We are looking for a dedicated HR Generalist to support our Cebu operations. This role covers HR tasks, but is not limited to these duties.Key Responsibilities:Facilitate end-to-end onboarding of new hires (job offers, contracts, orientation, Sprout registration)Coordinate employee benefits,...

  • Customer Support Representative

    2 weeks ago

    Iloilo City, Western Visayas, Philippines RELX Group Full time ₱250,000 - ₱450,000 per year

    Provides new and existing customers with the best possible service in relation to billing inquiries, service requests, suggestions and complaints. Resolves customer inquiries and complaints fairly and effectively. Provides product and service information to customers and identifies upselling opportunities to maintain and increase income streams from customer...

  • HR Generalist

    2 weeks ago

    Lapu-Lapu City, Central Visayas, Philippines QQ English Full time ₱900,000 - ₱1,200,000 per year

    About the role We are seeking an experienced HR Generalist to join our growing team at QQEnglish in Lapu-Lapu City, Cebu. As an HR Generalist, you will play a crucial role in supporting the full employee lifecycle, from recruitment and onboarding to performance management and employee relations. This is a full-time position that offers opportunities for...