Chat Support

2 days ago

Bacolod City, Western Visayas, Philippines Dental Stars Full time ₱900,000 - ₱1,200,000 per year

Job Title:
Chat Support Specialist – Dental Practice & Orthodontic Patients

Location:
Bacolod City

Employment Type:
Full-Time

Job Overview:

We are seeking a highly knowledgeable and experienced
Chat Support Specialist
to join our virtual team, providing real-time support to patients and dental practice staff. The ideal candidate is either a
licensed dentist with an orthodontic background
or someone with at least
5-10 years of hands-on experience working in an orthodontic practice
. This role requires
exceptional communication and typing skills
, a strong understanding of orthodontic treatments and terminology, and a compassionate approach to patient interaction.

Key Responsibilities:

  • Provide prompt, accurate, and empathetic responses to patient inquiries via live chat
  • Assist dental practice teams with orthodontic-related questions and administrative processes
  • Educate patients about orthodontic treatments, procedures, and general oral health
  • Collaborate with the practice's in-office team to ensure seamless communication and support
  • Maintain patient confidentiality and adhere to HIPAA and data privacy regulations
  • Document all interactions in the practice management system accurately

Qualifications:

Required:

  • A
    Dentist with an Orthodontic background
    or
  • Minimum of 5-10 years of experience in an orthodontic practice
  • Proven experience in customer support, front desk, treatment coordination, or similar roles
  • Excellent written communication and typing skills
  • In-depth knowledge of orthodontic terminology, procedures, and patient care
  • Tech-savvy and experienced with dental software and chat platforms
  • Ability to multitask, stay organized, and remain calm in high-volume situations

What We Offer:

  • Supportive and collaborative virtual team environment
  • Opportunities for professional development
  • Competitive compensation
  • Birthday Leave
  • Tenure Based Incentives
  • Performance Bonus
  • Annual Salary Appraisal

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