Service Delivery Specialist

4 weeks ago

Pasay, Philippines Hammerjack Pty Ltd Full time

Overview

Job Title: Service Delivery Specialist - SDS

Location: Alabang, Muntinlupa (3 times a week RTO - Hybrid)

Mode of Hiring: Contract (6 months Extendable)

Shift: Day

Primary Technical Abilities
  • Breadth of experience in Infrastructure solutions: Datacenters, Clouds, Network, Security.
  • Depth of experience in at least one area in Infrastructure solution.
  • Experienced in managing or coordinating teams in a complex organization.
  • Knowledgeable on Operations KPI Ticket Mgt to Infrastructure KPIs (e.g. Back-up completeness, Recovery RTO/RPO, Infra Utilization improvement).
  • Solid experience in ITIL processes mgmt (ITIL certified minimum).
  • Solid experience in Services Management.
Secondary Technical Abilities
  • Project management skills
  • Has worked in an multi-cultural environment
  • Innovative methodologies such as Agile or DevOps
  • CMMI experience
Behavior Abilities
  • At least 10yrs experience in Infrastructure delivery or IT services delivery
  • At least 5yrs experience in Services Delivery management
  • Customer service oriented
  • Leadership & entrepreneurship (owner-mindset)
  • Ability to organize, to federate and coordinate
  • Capacity to adapt with flexibility
  • Convincing & influence
  • Rigorous and organised
  • Self-motivated, eager to learn and grow in the I.S. profession
  • Team player must be able to work with people within and outside of the IT department.
  • Excellent communication skills, verbal and written. English speaking mandatory
  • Ability to analyze and synthesize situations
  • Ability to Understand the business constraints
  • Willing to do some traveling
  • Dedication
Technical Environment
  • Public and Private Cloud OnPrem, Azure, AWS, GCP (at least 2)
  • OS/Cloud Maintenance & Monitoring/Utilization/Capacity
  • Back-up and Storage
  • Disaster Recovery
  • Network Layer Switches, Firewalls, voip
  • Ticket Management and Critical Incident Management
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