Service Delivery Specialist

6 days ago


Pasay, Philippines Hammerjack Pty Ltd Full time

Overview

Job Title: Service Delivery Specialist - SDS

Location: Alabang, Muntinlupa (3 times a week RTO - Hybrid)

Mode of Hiring: Contract (6 months Extendable)

Shift: Day

Primary Technical Abilities
  • Breadth of experience in Infrastructure solutions: Datacenters, Clouds, Network, Security.
  • Depth of experience in at least one area in Infrastructure solution.
  • Experienced in managing or coordinating teams in a complex organization.
  • Knowledgeable on Operations KPI Ticket Mgt to Infrastructure KPIs (e.g. Back-up completeness, Recovery RTO/RPO, Infra Utilization improvement).
  • Solid experience in ITIL processes mgmt (ITIL certified minimum).
  • Solid experience in Services Management.
Secondary Technical Abilities
  • Project management skills
  • Has worked in an multi-cultural environment
  • Innovative methodologies such as Agile or DevOps
  • CMMI experience
Behavior Abilities
  • At least 10yrs experience in Infrastructure delivery or IT services delivery
  • At least 5yrs experience in Services Delivery management
  • Customer service oriented
  • Leadership & entrepreneurship (owner-mindset)
  • Ability to organize, to federate and coordinate
  • Capacity to adapt with flexibility
  • Convincing & influence
  • Rigorous and organised
  • Self-motivated, eager to learn and grow in the I.S. profession
  • Team player must be able to work with people within and outside of the IT department.
  • Excellent communication skills, verbal and written. English speaking mandatory
  • Ability to analyze and synthesize situations
  • Ability to Understand the business constraints
  • Willing to do some traveling
  • Dedication
Technical Environment
  • Public and Private Cloud OnPrem, Azure, AWS, GCP (at least 2)
  • OS/Cloud Maintenance & Monitoring/Utilization/Capacity
  • Back-up and Storage
  • Disaster Recovery
  • Network Layer Switches, Firewalls, voip
  • Ticket Management and Critical Incident Management
#J-18808-Ljbffr

  • Pasay, Philippines CommandLink, LLC Full time

    About Command|Link About Command|Link Command|Link is a global SaaS Platform providing network, voice services, and IT security solutions, helping corporations consolidate their core infrastructure into a single vendor and layering on a proprietary single pane of glass platform. Command|Link has revolutionized the IT industry by tackling the problems our...


  • Pasay, National Capital Region, Philippines Stefanini North America and APAC Full time ₱900,000 - ₱1,200,000 per year

    Details:Job DescriptionJob Responsibilities:Act as Single Point of Contact (SPOC) for client(s)Responsible for day to day delivery of Service Desk, Security Administration, Deskside, Tech Staffing and/or BPO servicesProvide leadership, direction and coach/mentor teamImplement, monitor and adhere to Best PracticesImplement process improvementsManage to Scope...


  • Pasay, National Capital Region, Philippines NISPI Full time ₱1,500,000 - ₱2,400,000 per year

    Job DescriptionBusiness and client facing role that ensures seamless IT Service Management, helps business growth and creates value for business and their clients through IT intervention. Relationship management with business client IT teams in-scope.ResponsibilitiesIT OperationsDrive Incident & Situation management for all Sev1 & Sev2 incidentsFollow...


  • Pasay, National Capital Region, Philippines SMDC Full time ₱300,000 - ₱600,000 per year

    The Service Delivery Assistant is responsible for developing and maintaining web and mobile applications based on business requirements. Tasks include translating requirements into technical specs, coding, testing, integrating with backend systems, and ensuring high-quality, user-friendly solutions. Collaborates with team members, supports deployments, and...


  • Pasay, Philippines Stefanini North America and APAC Full time

    Act as Single Point of Contact (SPOC) for client(s) Responsible for day to day delivery of Service Desk, Security Administration, Deskside, Tech Staffing and/or BPO services Provide leadership, direction and coach/mentor team Implement, monitor and adhere to Best Practices Implement process improvements Manage to Scope of Work and Change of Scopes Assist...


  • Pasay, Philippines Hammerjack Pty Ltd Full time

    What You'll Do Do you love leading Looking for an opportunity to learn more about the industry and gain direct management experience You'll motivate your team to make sure they're on track to meet both TTEC and client metric performance goals. You'll answer associate's questions, listen to, and guide them to resolve issues, and handle customer escalations...


  • Pasay, Philippines SMDC Full time

    Overview Service Delivery Manager – Solutions Design SMDC Pasay, National Capital Region, Philippines Responsibilities Analyze business requirements and design scalable solutions. Work closely with system developers, project managers and digital innovations teams for proper implementation. Conduct User Acceptance Testing (UAT) for assigned...


  • Pasay, National Capital Region, Philippines Hotel Specialist (Tagaytay), Inc. Full time ₱15,000 - ₱25,000 per year

    Meets and exceeds customers and team members' expectations Serves guests with food and beverage Ensures prior preparation to service Ensures customer satisfaction Gives necessary information to customers. Handles minor customer complaints. Maintains good customer relations all throughout service General ResponsibilitiesMeets and exceeds customers and...


  • Pasay, National Capital Region, Philippines Infinit-O Full time $70,000 - $120,000 per year

    Infinit-O isn't just about business process optimization, we're about people. For over 20 years, we've been helping some of the world's fastest-growing companies in Financial Services, Healthcare, and Technology achieve multiple strategic advantages through data-driven solutions, high-performance teams, and cutting-edge technology. Our world-class Net...


  • Pasay, National Capital Region, Philippines Cebu Pacific Air Full time ₱1,200,000 - ₱2,400,000 per year

    DepartmentHr ServicesEmployee TypeProbationaryCebu Pacificputs people at the heart of service - be it our customers, clients, partners or employees. Our People Team is seen as a trusted advisor, a co-driver of change of the organization, who is empowered to transform the end-to-end journey of every Juan – from attracting the right Juan, to giving them the...