Service Delivery Specialist
4 weeks ago
Overview
Job Title: Service Delivery Specialist - SDS
Location: Alabang, Muntinlupa (3 times a week RTO - Hybrid)
Mode of Hiring: Contract (6 months Extendable)
Shift: Day
Primary Technical Abilities- Breadth of experience in Infrastructure solutions: Datacenters, Clouds, Network, Security.
- Depth of experience in at least one area in Infrastructure solution.
- Experienced in managing or coordinating teams in a complex organization.
- Knowledgeable on Operations KPI Ticket Mgt to Infrastructure KPIs (e.g. Back-up completeness, Recovery RTO/RPO, Infra Utilization improvement).
- Solid experience in ITIL processes mgmt (ITIL certified minimum).
- Solid experience in Services Management.
- Project management skills
- Has worked in an multi-cultural environment
- Innovative methodologies such as Agile or DevOps
- CMMI experience
- At least 10yrs experience in Infrastructure delivery or IT services delivery
- At least 5yrs experience in Services Delivery management
- Customer service oriented
- Leadership & entrepreneurship (owner-mindset)
- Ability to organize, to federate and coordinate
- Capacity to adapt with flexibility
- Convincing & influence
- Rigorous and organised
- Self-motivated, eager to learn and grow in the I.S. profession
- Team player must be able to work with people within and outside of the IT department.
- Excellent communication skills, verbal and written. English speaking mandatory
- Ability to analyze and synthesize situations
- Ability to Understand the business constraints
- Willing to do some traveling
- Dedication
- Public and Private Cloud OnPrem, Azure, AWS, GCP (at least 2)
- OS/Cloud Maintenance & Monitoring/Utilization/Capacity
- Back-up and Storage
- Disaster Recovery
- Network Layer Switches, Firewalls, voip
- Ticket Management and Critical Incident Management
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