IT Support Specialist

Discover your 100% YOU with MicroSourcing Position: IT Support Specialist Location: Harton Corporate Center, Baclaran Parañaque Work setup & shift: Onsite | Shifting Schedule Why join MicroSourcing? Competitive Rewards : Enjoy above-market compensation, healthcare coverage day one, dependents coverage, paid time-off with cash conversion, group life insurance, performance bonuses. A Collaborative Spirit : Contribute to a positive, engaging environment by participating in company-sponsored events and activities. Work-Life Harmony : Balance between work and life with flexible arrangements. Career Growth : Opportunities for continuous learning and advancement. Inclusive Teamwork : Celebrate diversity and foster an inclusive culture. Your Role As an IT Support Specialist, you will Handle users' inquiries and provide solutions promptly and professionally. Receive, triage, elevate and monitor IT service requests and fault reports through the entire lifecycle using the provided service management tools. Diagnose and resolve system issues. Evaluate existing functionality and implement per business needs. Develop, implement and administer IT services, ensuring the stability, integrity and efficient operation of all information and production systems. Collaborate with regional and global team members. Other duties as may be determined within the general scope of the post. Provide technical expertise in system architecture and design for onpremises and cloud-based environments. Walk customers through troubleshooting steps to resolve issues. Escalate complex problems to higher-level support or appropriate teams. Document and maintain records of customer interactions, inquiries, and solutions. What You Need Excellent written and verbal communication skills. Service Desk Specialist / IT Support experience 2+ years. Strong Technical Skills. Proficiency in supporting standard business software including Windows 10/11, MS Office365 (Outlook, Word, Excel, Teams, Adobe Acrobat), VMWare, Virtual Desktop Infrastructures, IP Phones. Preferred skills/expertise Experience supporting technologies from CISCO, VMWare, Windows, and cloud services like Azure and AWS a plus. ITIL, CCNA etc. certifications preferred. Strong systems thinking with analytical, creative and systematic approach to problem-solving. Ability to work deadlines and manage multiple demands. Strong work ethics with high sense of integrity and accountability over the work of the team. Excellent ability to create high quality functional/technical documentation and technical requirements gathering skills. Great attitude and willingness to help others. Strong problem-solving and analytical skills (out of the box thinking). Affinity with Technology and a willing/eagerness to learn. Able and willing to work on flexible schedules including weekends, holidays, and night shifts to support Australia, New Zealand and APAC time zones. About MicroSourcing With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines. Our commitment to 100% YOU MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive. At MicroSourcing, equality is not merely a slogan – it’s our commitment. Here, we don't just accept your unique authentic self – we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100% For more information, visit Terms & conditions apply. #J-18808-Ljbffr