Executive Assistant/ Crm And Wordpress Expert

Executive Assistant CRM And Wordpress Expert

Pasig City, National Capital Region ₱ - ₱

Y Robinsons Land Corporation

Posted today

Job Description

JOB OVERVIEW: The Customer Relationship Management (CRM) Officer is responsible for running day-to-day CRM campaigns in collaboration with different teams by segmenting our first-party data across the departments into different customer profiles, target customer profiles with relevant and personalized communications to ensure customer retention, satisfaction, and delight.

QUALIFICATIONS

• Candidate must possess at least a Bachelor's/College Degree in Business Studies/Administration/Management or Communication
• With 2-3 years of relevant CRM experience; experience in CRM Marketing in an online subscription business (e.g. gaming, telecommunications, entertainment or other relevant industry) is an advantage
• Knowledge and understanding of tools: SQL server, Salesforce cloud, Google Analytics, Google Tag Manager
• Has clear understanding of basic data structure and data capture processes
• Basic Project Management skill (web / app/ CMS development)
• Willing to report to work onsite (Ortigas, Pasig)

Customer Relationship Management Consultant

Posted 1 day ago

Job Description

Job title: CRM Functional Consultant- Junior

Work shift: Mid and Night-Shift

Employment Type: Full Time

Experience: 1+ years

Main requirements:

• 1–2 years hands-on experience in MS Dynamics CRM Functional (non-negotiable).
• Willing to work onsite in Taguig (1–2 days/week) and on mid/night shift schedule.
• Strong analytical, documentation, and problem-solving skills.
• Excellent English communication skills (spoken & written).

Position Description:

Become a solid source of information in your area of expertise. This would include having significant to expert knowledge in two or more of the Dynamics functional skills that may include, but are not limited to: Financials, General Ledger, Liquidity Management (Bank Management), Fund Accounting, Accounts Receivable, Accounts Payable, Fixed Assets, Expense Management.

Your future duties and responsibilities

• Act as a liaison between IT and business units for CRM system development, enhancements, and support.
• Provide functional expertise across areas such as Finance, Supply Chain, Sales & Marketing, Customer Service, and HR modules.
• Create and maintain functional specifications, documentation, and knowledge articles.
• Participate in testing (test cases, UAT, defect resolution) and ensure system quality.
• Support incident, problem, and service request management to meet SLA targets.
• Collaborate with teams, ensure smooth knowledge transfer, and maintain high client satisfaction.
• Create documentation and white papers that will be used in case studies and training sessions for the customer and junior members.
• Create knowledge articles based on knowledge acquired during transition and operational support activities and ensure that knowledge articles are up to date and complete.
• Ability to work in a team environment and contribute to his team's knowledge and experiences.
• Participate in project meetings with the customer as required.
• Communicate with client professionally either through phone or e-mail.
• Participate in the knowledge acquisition and transfer activities during transition and ensure all activities/deliverables required are fulfilled as required by the Transition Manager according to the timelines set.

Monitor ticket queues for incidents or requests assigned to the team. Resolve issues involving the following functional areas: Finance, Supply Chain and Manufacturing, Sales and Marketing, Service Management, Field Services, Integrations, Other third party solutions

Able to meet or exceed agreed service level targets with the client in the Service Level Agreement (SLA)/project timelines in terms of:

• Change Management
• Provide on-call and weekend project support if necessary, as well as work in shifting hours.

Skills: Analytical Thinking, MS Dynamics CRM, Service Request Management

Global Customer Relationship Management Assistant

Posted 1 day ago

Job Description

Job Purpose

This position will be responsible for supporting Level 2 (and Level I, and any other level, if needed) and out of scope request attending internal and external clients and securing optimal services are provided. To do so, she/he will monitor SLA performance and will follow up on internal indicators. She/he will create reports and coordinate with lead process review and changes to ensure services are provided as requested. He/she will as well support excellence in customer service.

The CRM Assistant will report to the Global BSD Lead for SSC, working closely with him/her and the BSD team members to achieve group and individual objectives. The CRM Associate will perform functions related to Master Data Management (MDM), Incident Support, Global Expense Management System, Support Chain Center of Excellence support, and any other service that is assigned to the BSD unit, plus any special project requested, regardless of the location of the customers.

Disclaimer: The successful candidate will need to start their shift at 3:00 AM -12:00pm Manila time.

MAJOR RESPONSIBILITIES:

45%Technical CRM Support (Level 11)

Responsible for supporting all of the services with basic level of expertise (either GC/GPO, GEMS, General Customer Support, MDM (including coding, or any new service assigned to the BSD team) -- BSD internal Level 1 support— Responsible for supporting external Level I, and out of scope request attending internal and external clients and securing optimal services are provided.

• Provide basic level support to at all the services or processes.
• Ensure completeness, accuracy and timeliness of transactions processed.
• Performance against defined Key Performance Indicators (Productivity, Effectiveness, Efficiency and Business Output, etc.)
• Creation, maintenance and update of relevant documentation related to the process and tools that support it.

30% General Support of BSD Processes and Services

Support all other BSD services (current or new) with basic (Level 2) and/or CRM Assistant level (Level 1) expertise support. That is all other services that the BSD provides to the customers, besides the process or process where basic level of expertise is performed. E.g. GC/GP, GEMS, General Customer Support, DM (included coding), or any new service assigned to the BSD team.

• Support of general services with basic level or CRM Assistant level of expertise (L1) (either GC/SCCE, GEMS, Incident Support, MDM (including coding), or any new service assigned to the BSD team).
• Support the follow-the-sun model.
• Solve problems via analytical thinking.

10% Operational SLA Compliance, Reporting and Metrics

Comply with the operational SLAs agreed with the customer to achieve process, team and individual performance. Achieving and/or exceeding the KPIs defined via SLA.

Metrics and Indicators - Ensure that customer expectations in regard to performance, meeting defined metrics/benchmarks, standards and processes are followed to provide effective customer service and meet requirements.

• Support internal quality indicators and support overall customer services quality improvement plans.
• Implement and track efficiency metrics.
• Meet the agreed SLA.

10% C-SAT (Customer Satisfaction) and NPS (Net Promoter Score)

Comply with the goal agreed within the SS to achieve, the process, team and individual performance on customer satisfaction and net promoter score.

• Complies with SS Customer Service policy and achievement of C-SAT and NPS.
• Attends Customer Service training sessions and applies the learnings.
• Applies customer service standards and collaborates to achieve or surpass the C-SAT and NPS results.

5% Project Support and AD-hoc Duties

Provide support for out-of-scope services - Project manage and develop solutions and recommendations for out of services like new projects assigned, new processes transitioned that require BSD service, non-recurrent customers' requests, specific data uploads, requested by a third party, and others that may arise and not limited to the examples mentioned here.

• Respond to out-of-scope services request in areas like training and testing to internal and external clients.
• Develop materials and documents required to perform out of scope services.
• Special projects assigned
• Willing to learn and adopt new practices and support new processes and services

Knowledge/Qualifications for the Role:

Required Professional Experience

Good relationship building skill set, both internal and with internal customers

Experience with ERPs and CRMs or related tools

Experience with specific processes relevant to WV Operations and NGOs recommended.

Strong presentation abilities and impact while addressing the customers with service information, reports, and other relevant data.

Required Education, training, license, registration, and certification:

Bachelor's/College Degree or Technical or University qualification in administration, customer service, industrial engineering, operations, project management, or related field 2 years' experience or equivalent work experience.

Technologically savvy

Good analytical thinking

Customer Service techniques and protocols

Travel and/or Work Environment Requirement:

The position requires ability and willingness to travel domestically and internationally up to 10% of the time.

Language Requirements:

1.Full command of English language (written and spoken),

• Desirable: Spanish, French, or Portuguese (written and spoken)

Administrative & Office Management Executive (47684)

Posted today

Job Description

Responsibilities: Oversee office administration, HR, accounting, and secretarial tasks; support Japanese expatriates; payroll processing; manage confidential information; coordinate with government agencies and external service providers; prepare and maintain reports; contribute to local incorporation procedures.

MUST: Proven experience in administration, HR, payroll, accounting, secretarial support, or office management; familiarity with Philippine labor law; strong organizational skills; proactive; bilingual English/Filipino; proficiency in Microsoft Office.

Retail Sales and Office Management Staff

Posted 1 day ago

Job Description

VIA DURINI is currently looking for Retail Sales and Office Management Staff

DUTIES AND RESPONSIBILITIES:

• Be the Point of Contact for the showroom in the absence of the MD or any Senior Sales team member. Greet walk-in clients.
• Assist Sales team with presentations, proposals, and quotations; assist during job/site visits if needed.
• Identify new clients through various lead generation methods.
• Organize filing of records; maintain confidentiality.
• Maintain showroom inventory; create supply requests.
• Manage petty cash; document daily administrative tasks.
• Coordinate schedules, meetings, memos, and company news.
• Manage and record documents; maintain training records and onboarding processes.
• Provide HR-related support including recruitment and payroll processing.

Qualifications:

• Bachelor’s degree in Business Management, Architecture, Interior Design, or related field.
• 2 years sales experience preferred; fresh graduates welcome.
• Strong relationship-building; knowledge of high-end furniture/real estate market a plus.
• Fluent in English; strong communication skills; time management.
• Independent, proactive with problem-solving skills.

Other postings and EY related content removed for brevity.

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