Patient Service Representative

Job: Administrative/Loan Processing (Batangas)

Posted today

Overview - Responsible for providing administrative and clerical support related to the processing of loans and issuance of branch documentation in accordance with regulations, policies, procedures, and strategies.

• Responsible for payment confirmation and tele-collections of past-due accounts
• Responsible for ensuring completion of Credit loans documentation
• Accountable for maintaining and organizing customer files and conducting regular encumbrance and documentary compliance monitoring

Responsibilities

• Client Relations: Address customer queries regarding loan products; handle complaints and resolution; conduct IPG (Terms and Conditions) discussions and discuss online payment options
• Booking: Acquire new clients through online platforms and marketing; achieve targeted client retention and walk-in conversion targets
• Credit Evaluation Administration: Ensure credit documents are complete and validated; perform initial Credit Test using Credit Scoring Tool (CMAP/NFIS); conduct phone references as part of initial credit background investigation
• Administrative: Act as Administrative Officer (AO) reliever; manage cash handling, on-line accounting system, data transmission to head office, and daily recording of transactions; ensure completeness of loan contracts and documents; encode loan applications; process Chattel Mortgage Contracts (CMC) for notarial duties; safekeep original LTO documents; transmit copies to Head Office Treasury/Customer Fulfillment; maintain systematic records and inventory of forms

Qualifications and Requirements

• Communication skills (oral and written)
• Attentive to details, able to meet deadlines; sense of urgency
• Tactful, respectful, courteous, and polite in dealing with clients
• Basic computer knowledge (Microsoft Word & Excel)
• Willing to work in Batangas

Education

• Bachelor's degree (preferred)

Experience

• Customer Service Representative: 1 year (preferred)

Language

• English (preferred)

Schedule: 8 hour shift

Ability to commute/relocate: Batangas, Batangas — reliably commute or plan to relocate before starting work (required)

Posted today

Posted today

Description

Customer Service Representative - Lipa

Hiring now

Want to work near your home in the south? This is the best time to move to a greater career at ResultsCX Lipa. Showcase your skills and be recognized for your achievements as a Customer Service Representative. At ResultsCX, we provide exceptional customer service to our clients while making a better community for our employees.

What’s Your Greater? Come find it at ResultsCX. Join ResultsCX and take pride in being the voice of our customers. Our representatives are passionate about helping customers, providing instructions, answering questions, and resolving issues. If you have a positive attitude, patience, strong computer skills, and problem-solving abilities, we want you

What you will do

• Provide excellent customer service
• Multitask on multiple computer screens to address customer concerns
• Resolve issues while delivering an exceptional customer experience

To join our team, you need

• Legal working age
• High school diploma or equivalent
• At least 6 months BPO experience
• Exceptional communication skills
• Typing speed of 35 WPM
• Basic computer navigation
• Positive attitude and strong work ethic

Why join our ResultsCX team?

• Growth opportunities, paid training, performance incentives, healthcare benefits, paid time off
• Supportive, inclusive culture; work-life balance
• Be part of a diverse team delivering outstanding service

ResultsCX is an equal opportunity employer that values diversity and inclusion.

Be part of our team as a Customer Service Representative and enjoy opportunities for development and growth.

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