Patient Service Representative

Patient Service Representative - Cebu or CDO

Location: Taguig, National Capital Region

Salary: ₱ - ₱

Employer: St. Luke's Medical Center

Posted: 1 day ago

Job Description

Duties and Responsibilities:

• Assist patients in accessing care and navigating hospital services. Assess barriers to care and engage patients and families in creating potential solutions to hospital-related challenges.
• Guide the patient through the health care system and work to overcome obstacles to receiving care and treatment.
• Identify appropriate and credible resources responsive to patient needs (clinical or non-clinical).
• Educate patients and families on the multidisciplinary nature of care, roles of team members, and what to expect from the health care system. Refer to clinical staff to answer questions about clinical information, treatment choices and potential outcomes.
• Empower patients to communicate preferences and priorities for treatment to their health care team; facilitate shared decision making.
• Reduce barriers to timely treatment by identifying patient needs and directing them to sources of emotional, financial, administrative, or cultural support.
• Encourage patients to communicate their preferences and priorities for treatment to their health care team.
• Collaborate with different groups, health care teams, and resource providers.
• Build professional relationships with the health care team and learn the role of each team member to facilitate patient care.
• Maintain a high level of confidentiality for patient information.
• Follow up with patients to support adherence to the treatment plan through non-clinical barrier assessment and referrals, in collaboration with the clinical team. Contribute to patient navigation program development, implementation, and evaluation.
• Help patients optimize time with their doctors and treatment team (e.g., prioritize questions, clarify information).
• Encourage active communication between patients, families, and health care providers to optimize outcomes.

Minimum Qualifications:

• Graduate of a Bachelor's Degree in a customer service related field (e.g., BS Hotel, Restaurant and Management, etc.).
• Experience in customer service; excellent customer service skills and active listening.
• Computer literate in Windows-based applications; basic understanding of medical terminologies, hospital operations, and payment processing is an advantage.
• Willing to work in shifting schedule and onsite in Bonifacio Global City, Taguig.

Patient Care Administrator

Posted 1 day ago

Job Description

You will have experience in data processing/entry/analysis and a data-driven environment. The role includes handling data from multiple systems and collaborating with the clinical team.

Key requirements and responsibilities (as described in the posting):

• Experience in data processing/entry/analysis; ability to work accurately with large data volumes.
• Experience with Microsoft Excel and related Microsoft packages.
• Commitment to aligning with corporate ethos: improving healthcare, high standards, self-improvement, honesty, teamwork, integrity, and compliance with policies.
• Be flexible with weekly shift patterns; empathetic and capable of handling challenging or emotional situations.
• Onsite work in Ortigas Center, Pasig.

Job Type: Full-time

Benefits described include health insurance, paid training, company events, free parking, and opportunities for promotion.

Patient Care Specialist

Posted 1 day ago

Job Description

Company overview: Asiatel Outsourcing provides EOR, remote staffing, and shared services, focusing on healthcare among other areas. We are expanding our Healthcare Team for a Local Tagalog HMO Account.

Qualifications:

• Must graduate of a four-year medical-allied course (non-negotiable) or fresh graduates with hospital internship experience
• Familiarity with medical terminology
• Experience in healthcare/HMO BPO is a plus
• Proficient in Tagalog and English (written & spoken)
• Willing to work onsite in Ortigas Center, Pasig

Key Responsibilities:

• Assist members via inbound/outbound calls and emails regarding HMO benefits, coverage, and approvals (Inpatient & Outpatient)
• Process and validate requests with accurate documentation and compliance
• Coordinate with hospitals/providers to verify cases and support admissions
• Maintain professionalism in Tagalog and English
• Collaborate with the team and support process improvements

Job Types: Full-time, Permanent

• Company Christmas gift
• Company events
• Health insurance
• Life insurance
• Paid training; Promotion to permanent employee

Education/Experience:

• Bachelor’s degree (Required); BPO/Healthcare experience preferred
• HMO knowledge and hospital admissions experience considered an advantage
• Onsite work in Ortigas Center, Pasig

Patient Care Coordinator

Location: Makati City, NCR

Posted: Today

Job Description

Overview: The Patient Care Coordinator assists patients in understanding health benefits and managing medical needs; coordinates with teams via multiple channels to ensure the best patient experience.

Responsibilities include:

• Make outbound calls to follow up on medical needs, explain health benefits, and answer inquiries
• Resolve patient concerns promptly via email, SMS, and calls
• Coordinate with teams to accommodate patient requests
• Input patient data and maintain accurate records

Minimum Qualifications:

• Knowledge of Google Workspace and related applications
• 1-2 years in customer service or related roles preferred
• Willing to shift/night schedules and onsite in Makati

Perks: HMO, paid leaves, medicine coupons, promotional opportunities, 13th month pay

Patient Care Navigator

Posted Today

Job Description

Overview: Health Ambassador role to oversee medical care and logistics for clients, coordinating with International SOS Assistance Centers and medical facilities. Responsibilities emphasize patient safety, confidentiality, and high service standards.

Responsibilities include:

• Medical case support and coordination; accompany patients; assist with admissions and appointments
• Coordinate with Assistance Centers and provide updates on patient conditions
• Maintain confidentiality and adhere to SOPs
• 24/7 on-call availability

Qualifications:

• Minimum 3 years in translation, customer service, or medical advocacy
• Bachelor’s degree; experience with international clientele preferred
• Fluent in English; Tagalog also required
• Willing to travel within Metro Manila

Location: Taguig, NCR

Salary: ₱ - ₱

Posted: 1 day ago

Patient Care Specialist (SLMC)

Location: Taguig, NCR

Posted: 1 day ago

Job Description

Brief summary: Provide individualized assistance to patients to facilitate access to SLMC health care services; act as liaison between patients and health care workers.

Duties and Responsibilities (summary):

• Assist patients in navigating hospital services; identify barriers and propose solutions
• Guide patients through the health care system; maintain confidentiality
• Educate patients on multidisciplinary care and coordinate with clinical staff
• Encourage patient preferences and shared decision making
• Follow up on adherence and support with non-clinical barriers
• Engage with care teams to optimize outcomes

Minimum Qualifications:

• Graduate in Nursing or medical allied courses; fresh graduates welcome
• Experience in customer service; strong communication
• OS/Onsite work in Bonifacio Global City, Taguig

Job Type: Full-time

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