Patient Service Representative

Patient Care Coordinator

Posted 1 day ago

Job Description

I. Job Summary

The HMO Assistant provides clerical and administrative support in processing insurance documents, verifying coverage, maintaining patient records, and preparing reports to support the HMO Coordinator. In addition, the HMO Assistant also performs Patient Care Coordinator functions by addressing patient inquiries and concerns through the clinic's official communication channels such as Facebook pages.

II. Primary Duties and Responsibilities:

1. Patient and Insurance Coordination

• Assist in verifying basic HMO coverage and eligibility.
• Help patients with forms, pre-authorization requests, and referrals.
• Coordinate with receptionist and patients for scheduling and insurance requirements.

2. Claims and Documentation Support

• Submit claims under Coordinator's supervision
• Monitor and follow up on claim status in the database.
• File and archive HMO-related paperwork.

3. Records Management

• Maintain accurate logs, spreadsheets, and patient records.
• Update insurance documents in the database/Google Sheets.
• Ensure records are properly organized for Coordinator's review.

4. Reporting & Admin Tasks

• Prepare draft daily and weekly reports for consolidation.
• Provide data entry support for HMO utilization and claims tracking.
• Assist billing department with insurance payment coordination.

5. Patient Care Coordinator Duties

• Serve as the first point of contact for patient inquiries and concerns received through official Facebook pages and other online communication channels.
• Answer questions regarding clinic services, HMO processes, appointment scheduling, and general concerns.
• Escalate complex or sensitive issues to the HMO Coordinator or Asst. Sales Manager/Sales Manager or appropriate department.
• Ensure professional, timely, and customer-oriented responses in line with clinic policies.

6. Other Functions

• Support the HMO Coordinator in special projects or tasks.
• Perform clerical duties as may be assigned.

QUALIFICATIONS:

• Bachelor's Degree/College Graduate
• OPEN to Fresh Graduate
• Knowledge of HMO and insurance procedures
• Strong organizational and multitasking skills
• Excellent communication and customer service
• Attention to detail in documentation and claims tracking
• Familiarity with electronic medical records (EMR) and billing systems
• Willing to be assigned at VERA DENTAL CLINIC HEAD office located at G04 San Jose Building, Sta Rosa Laguna before ALL HOME Sta. Rosa.
• Additional leave
• Company events
• Free parking
• On-site parking
• Opportunities for promotion
• Paid training
• Promotion to permanent employee

Customer Service Representative

Posted 1 day ago

Job Description

Customer Service Representative – Bridgetowne Site | Up to PHP 27,000 Salary Package

Job Location:
Bridgetowne Site

Company Overview:
We are a leading provider of customer experience solutions, committed to delivering exceptional service to our clients and their customers. We are seeking motivated individuals to join our growing team and build rewarding careers in the customer service industry.

• Competitive Salary: Up to PHP 27,000 monthly
• Performance-based bonuses and incentives
• HMO coverage and government-mandated benefits
• Paid training and continuous development programs

Qualifications:

• At least High School Graduate (Old Curriculum), Senior High School Graduate, College Level/Undergraduate, or College Graduate
• Open to no experience applicants (training provided)
• Experienced or tenured Customer Service Representatives are highly encouraged to apply
• Strong communication and interpersonal skills
• Willingness to work onsite in Bridgetowne Site

Responsibilities:

• Respond to customer inquiries professionally via phone, email, or chat
• Provide accurate information, resolve concerns, and ensure customer satisfaction
• Maintain proper documentation of customer interactions
• Collaborate with team members to meet performance targets

Hiring Process:
Our recruitment process is conducted virtually, allowing you to complete your application and interviews online.

Customer Service Representative

Posted 1 day ago

Job Description

About the role:

As a Sales Experience Specialist, you will play a key role in engaging with customers, addressing their needs, and providing effective solutions. Through clear communication and excellent service, you will build strong relationships and contribute to a positive customer experience.

Qualifications:

• At least 1 year of call center experience handling both inbound and outbound calls
• Excellent communication skills — you know how to listen and connect
• A customer-first mindset, with problem-solving skills and the ability to build lasting relationships
• Willing to start Immediately
• Attractive salary and benefits, Work-life balance, fun and professional working environment
• An open and honest culture where people are valued, treated fairly and trusted and empowered.
• 13th-month pay bonus.
• HMO upon regularization – with 150K MBL per Illness under Regular Private Room with inclusion of Dental, Life and Accident Insurance.
• Paid leave
• Free-flowing coffee and hot chocolate
• Company events and employee engagement
• Opportunities for professional development and growth.
• Cozy pantry area with fun and engaging entertainment area.
• Excellent office location in San Pedro City Laguna.

Responsibilities:

• Handle customer inquiries through website and social media platforms.
• Provide accurate information regarding products, services, policies, and procedures.
• Assist customers with order processing, returns, exchanges, and other account-related concerns.
• Perform backend tasks for the store website, including order management, updating product information, monitoring stocks, processing returns/exchanges, and handling system encodings.

Qualifications:

• Basic understanding of sales principles and customer service practices
• Basic understanding of sales principles and customer service practices
• Professional communication and interpersonal skills

Customer Service Representative

San Pedro, Laguna ₱ - ₱ Y Yngen Holdings Group of Companies

Posted today

Job Description

We\'re looking for a CSR - Billing Representative to handle invoice processing, resolve billing inquiries, and support finance tasks. This role is ideal for someone with excellent English skills, strong attention to detail, and the ability to work independently—no prior experience required.

Responsibilities:

● Obtaining invoices from overseas medical providers, by emails and phone calls

● Verifying data and updating customer invoices.

● Reviewing, calculating, monitoring, and documenting invoices.

● Monitoring and managing ongoing tracking of invoices

● Inputting, uploading and updating in our data while tracking invoice costs.

● Assisting with process improvements in collaboration with the finance department.

Requirements:

● Excellent English skills, both verbal and written – mandatory.

● Ability to work independently.

● Knowledge and experience with Microsoft Office systems, including Excel.

● Ability to multitask and perform well in a fast-paced environment.

● Quick-thinking and critical thinking skills

● Additional languages – an advantage

Customer Service Representative

Posted 1 day ago

Job Description

OPEN TO FRESH GRADUATES

What is your role?

• You will support the Major and Industrial customer of Linde and ensure the needs of this critical customer base are met for billing, cylinder, and general account enquiries at first point.

What will you do?

• Communicating with and responding promptly to customer inquiries through various channels (phone, email and chat),
• Actively listen to the customer to gain an understanding of the issue they are experiencing, so that you can offer them the right solution.
• Clarify the requirement; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Have a strong attention to detail; using the correct transition type; recording all necessary information accurately in the appropriate systems; following up cases where necessary to ensure the customer\'s enquiry is resolved.
• Keeping records of customer interactions and transactions according to process.
• Identify customer interactions that are classified as at-risk or opportunities and escalate them to the appropriate regional Sales team to ensure customers are retained and won wherever possible.
• Identify customer interactions that could be handled digitally by the customer and educate the customer on the digital / self-serve options available to them.

Job Type: Full-time

• Company events
• Life insurance

Ability to commute/relocate:

• Santa Rosa City: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Required)

Experience:

• Customer service: 1 year (Required)

Language:

Willingness to travel:

• 100% (Required)

Customer Service Representative

Silang, Cavite ₱ Y The Managers Group Outsourcing

Posted 1 day ago

Job Description

Experienced as CSR in warehouse set up is preferred

Providing introductory information, such as a product manual explanation, to prospective and new customers

Handling customer complaints and troubleshooting issues with products or services

Following up with clients or customers by phone, web chat or email to check that they\'re still satisfied with their purchases or services received

Accessing databases to retrieve account information for customers

Letting customers know about additional products or services that might benefit them

Escalating queries and concerns when necessary

Updating customer records following each contact

Staying up to date on the latest products and services an organization provides

Location of Deployment: Infront of DSV Aguila Kaong RD, Brgy Maguyam Silang Cavite

Job Type: Full-time

Pay: From Php17,000.00 per month

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Location

Customer Service Representative

Posted today

Job Description

Key Responsibilities:

• Handle customer inquiries through website and social media platforms.
• Provide accurate information regarding products, services, policies, and procedures.
• Assist customers with order processing, returns, exchanges, and other account-related concerns.
• Perform backend tasks for the store website, including order management, updating product information, monitoring stocks, processing returns/exchanges, and handling system encodings.

Qualifications:

• Basic understanding of sales principles and customer service practices
• Basic understanding of sales principles and customer service practices
• Professional communication and interpersonal skills

Customer Service Representative

General Mariano Alvarez, Cavite ₱ - ₱ Y S-Quad Realty and Development Corporation

Posted today

Job Description

RESPONSIBILITY:

• Accommodate clients' questions and concerns and provide answers or responses
• Build sustainable relationships and trust with clients' accounts through open and interactive communication
• Provide accurate, valid, and complete information by using the right methods of property acquisition based on the process flow.
• Handle customer inquiries and concerns, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents

QUALIFICATIONS

• 1-3 years of work experience related to customer relations
• Bachelor's Degree in any business or office management course
• Above-average verbal and written communication skills
• Above-average analytical skills
• Customer orientation and ability to adapt/respond to different types of characters
• Organizational skills

About Us

S-Quad Realty and Development Corporation is a trusted Realty and Development firm dedicated to assisting Filipino individuals. We are committed to delivering high-quality service by "Building your tomorrow, today."

Job Type: Full-time

• Company Christmas gift
• Company events
• Free parking
• Paid training
• Promotion to permanent employee

Ability to commute/relocate:

• General Mariano Alvarez: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• How much notice are you required to give your current employer?

Education:

• Bachelor's (Preferred)

Experience:

• Customer service: 1 year (Preferred)

Location:

Willingness to travel:

• 100% (Preferred)

chapter service representative

Posted today

Job Description

Duties and Responsibilities:

• Promote and champion Safety Services products and programs through the PRC Chapters.
• Assists PRC Chapters with the organization successful delivery of Safety Services programs.
• Evaluate current Safety Services programs from a Chapter perspective.
• Identify and recommend enhancements to existing Safety Services programs to better support Chapters.
• Prepare Chapter Safety Services Monthly Annual Reports.
• Deliver accurate and timely reporting to Chapter Administrators and NHQ.
• Assists the Head of Safety Services and team as required.

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