Medical Customer Service Representative

5 days ago

Philippines Kinetic Innovative Staffing Full time ₱400,000 - ₱480,000 per year

MEDICAL CUSTOMER SERVICE REPRESENTATIVE

CLIENT: USA; REMOTE

SHIFT: NIGHT / GRAVEYARD PHT

TYPE: FULL TIME; INDEPENDENT CONTRACTOR

About the Role

We are seeking a dedicated and professional Medical Customer Service Representative to join our team. The ideal candidate will have proven experience in customer service within the healthcare or medical industry, strong knowledge of HIPAA compliance, and hands-on experience using Epic Systems. This role requires excellent communication skills, attention to detail, and the ability to handle sensitive patient information with the utmost confidentiality.

Key Responsibilities

  • Serve as the primary point of contact for patients, providers, and other healthcare professionals.
  • Manage inbound and outbound calls, emails, and other communications related to scheduling, billing, and patient inquiries.
  • Accurately update and maintain patient records within Epic Systems.
  • Ensure all patient interactions comply with HIPAA regulations and company policies.
  • Assist patients with understanding their insurance coverage, billing statements, and payment options.
  • Coordinate with clinical and administrative staff to resolve patient concerns.
  • Provide exceptional customer service by handling inquiries with professionalism, empathy, and efficiency.
  • Document all interactions and escalate complex issues as needed.

Qualifications

  • Proven experience as a Customer Service Representative in the medical or healthcare industry.
  • Proficiency in using Epic Systems (required).
  • Solid understanding of HIPAA compliance and handling of confidential patient information.
  • Strong communication, problem-solving, and organizational skills.
  • Ability to multitask, prioritize responsibilities, and maintain accuracy in a fast-paced environment.
  • High school diploma or equivalent required; Associate's or Bachelor's degree in healthcare, business, or related field preferred.

Work from Home Requirements (Must have before the start date)

  • Internet Connection : Min of 30 mbps wired internet connection speed AND a backup internet connection (before start date)
  • Computer/Laptop: The contractor must have a working computer with updated current programmes from home with Dual Monitors
  • Noise Canceling Headset (Plantronics)
  • Dedicated Home Office - Contractors are required to have a dedicated home office free from noise and distractions.
  • Must be comfortable working with a Monitoring Software (for payroll and timekeeping purposes only)
  • Webcam - Contractors must have a working webcam

Job Type: Full-time

Pay: From Php40,000.00 per month

Benefits:

  • Work from home

Application Question(s):

  • This role requires an introduction video. Instructions will be sent via email to shortlisted candidates.

Experience:

  • Epic Systems: 1 year (Required)
  • HIPAA: 2 years (Required)

Work Location: Remote

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