Patient Service Representative
3 weeks ago
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Patient Care NavigatorTaguig, National Capital Region ₱ - ₱ Y St. Luke's Medical Center
Posted 1 day ago
Job DescriptionResponsibilities:
- Assist patients in accessing care and navigating hospital services. Assess barriers to care and engage patients and families in creating potential solutions to hospital-related challenges.
- Guide the patient through the health care system and help overcome obstacles to receive required care and treatment.
- Identify appropriate and credible resources responsive to patient needs (clinical or non-clinical).
- Educate patients and families on the multidisciplinary nature of care, roles of team members, what to expect, and refer questions to clinical staff when needed.
- Empower patients to communicate treatment preferences and facilitate shared decision making.
- Reduce barriers to timely treatment by directing patients to emotional, financial, administrative, or cultural support.
- Encourage patient-family communication with the health care team to optimize outcomes.
- Work with different groups, health care teams, and resource providers; build professional relationships with the health care team.
- Maintain confidentiality of patient information.
- Follow up with patients to support adherence to the treatment plan and contribute to program development, implementation, and evaluation.
- Assist patients in optimizing time with doctors and the treatment team and coordinate with the clinical team as needed.
Minimum Qualifications:
- Graduate of a Bachelor's degree in customer service related fields (e.g., BS Hotel, Restaurant and Management)
- Experience in customer service and excellent customer service skills; active listening and attention to detail
- Computer literate in Windows-based applications
- Basic understanding of medical terminologies, hospital operations, and payment processing is an advantage
- Willing to work in shifting schedule and onsite in Bonifacio Global City, Taguig
Posted 1 day ago
Job DescriptionOverview: Experience in data processing/entry/analysis, handling large data volumes, and proficiency with Microsoft Excel; alignment with corporate values and healthcare standards.
Responsibilities:
- Handle data processing, entry, and analysis tasks; manage large volumes of information.
- Coordinate with departments to resolve issues and support patient requests.
- Maintain patient records, data accuracy, and confidential information.
- Support administrative tasks, reporting, and service improvement initiatives.
- Maintain clean clinic areas and comply with company policies and health and safety regulations.
Posted 1 day ago
Job DescriptionOverview: We are an outsourcing partner focusing on healthcare services, seeking a Patient Care Specialist for our local Tagalog HMO account. A medical-allied graduate with compassionate service is preferred.
Qualifications:
- Graduate of a four-year medical-allied course (non-negotiable); fresh graduates welcome with hospital internship
- Familiarity with medical terminology; BPO healthcare/HMO experience is a plus
- Proficient in Tagalog and English
- Willing to work onsite in Ortigas Center, Pasig
Responsibilities:
- Assist members via inbound/outbound calls and emails regarding HMO benefits, coverage, and approvals
- Process and validate requests with accurate documentation and compliance
- Coordinate with hospitals/providers to verify cases and support admissions
- Maintain professionalism in both Tagalog and English; collaborate with the team for process improvements
Makati City, National Capital Region ₱ - ₱ Y Instalimb Solutions Philippines Inc.
Posted today
Job DescriptionOverview: Coordinate patients as a contact window from production start and manage appointments, communications, and service delivery.
Key Responsibilities:
- Make and confirm patient appointments; notify staff and coordinate transportation as needed
- Answer inquiries, coordinate with departments, and ensure timely solutions to patient concerns
- Support customer success, improve retention, and reduce churn
- Enter and maintain patient data; communicate with relevant departments for issue resolution
- Provide regular follow-up information and ensure appropriate service delivery
Posted 1 day ago
Job DescriptionWe seek a Patient Care Specialist to support dental offices for a U.S. client, with responsibilities in a range of administrative duties and customer service.
Salary: Php 30,000 – 35,000 per month incl. night differential and allowances; potential raise to 40,000-70,000 upon performance/promotion
Qualifications:
- Google Suite proficiency; strong organization and multitasking skills
- Excellent written and verbal English; ability to maintain confidentiality
- Experience in BPO is a plus; willing to work onsite in Muntinlupa City
- Bachelor’s degree preferred; data privacy and compliance awareness
- Shift work availability, including evenings, weekends, and holidays
Administrative Support / Billing & Coding / Financial Transactions:
- Admin: schedule appointments, manage records, handle inquiries, data entry, and reporting
- Billing: insurance claims, coding, dispute resolution, and payment processing
- Financial: reconcile transactions, banking tasks, communicate billing inquiries
Benefits:
- Health insurance, paid training, 13th month pay, and opportunities for promotion
Posted today
Job DescriptionMedGrocer’s health programs and services seek a Patient Care Coordinator to support patients and coordinate with teams for optimal experience.
Responsibilities:
- Make outbound calls to follow up on medical needs, explain health benefits, and answer inquiries
- Resolve patient concerns via email, SMS, and calls; coordinate with teams to accommodate requests
- Input and maintain patient data; ensure accurate records
Qualifications:
- Knowledge of Google Workspace; 1-2 years experience in customer service
- Willing to work onsite in Makati
Taguig, National Capital Region; additional roles across Metro Manila in various healthcare settings with posted dates ranging from today to 1 day ago.
Be The First To KnowAbout the latest Patient Service Representative, OB-GYN, or holistic functional medicine jobs in Cainta.
Locations CoveredVarious locations across Taguig, Makati, Ortigas Pasig, Muntinlupa City, and Manila region.
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