Patient Service Representative

Patient Care Specialist

Posted 1 day ago

Job Description

WHO WE ARE
Asiatel Outsourcing, a trusted outsourcing partner in the Philippines since 2006, specializes in Employer of Record (EOR) solutions, remote staffing, and shared services. With over 15 years of experience, we support global businesses in areas such as sales, customer service, IT, and healthcare.

WHY JOIN US?
We\'re expanding our Healthcare Team and looking for a passionate Patient Care Specialist for our Local Tagalog HMO Account. If you\'re a medical-allied graduate eager to provide compassionate care and excellent service, this role is for you.

JOB QUALIFICATIONS

• Must be a graduate of a four-year medical-allied course (non-negotiable)
• Open to fresh graduates with hospital internship experience
• Familiarity with medical terminology (diseases, diagnostic tests, procedures, admissible cases, etc.)
• Experience in BPO handling healthcare/HMO accounts is a plus
• Proficient in Tagalog and English (written & spoken)
• Knowledge in HMO processing/approvals and hospital admissions is an advantage
• Willing to work onsite in Ortigas Center, Pasig

KEY RESPONSIBILITIES

• Assist members via inbound/outbound calls and emails regarding HMO benefits, coverage, and approvals (Inpatient & Outpatient)
• Process and validate requests, ensuring accurate documentation and compliance
• Coordinate with hospitals/providers to verify cases and support admissions
• Maintain professionalism while delivering high-quality customer service in Tagalog and English
• Collaborate with the team and support continuous process improvement

Job Types: Full-time, Permanent

• Company Christmas gift
• Company events
• Health insurance
• Life insurance
• Paid training
• Promotion to permanent employee

Education:

• Bachelor\'s (Required)

Experience:

• HMO: 1 year (Preferred)
• BPO/CallCenter: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Language:

Patient Care Expert

Posted 1 day ago

Job Description

We seek individuals who prioritize self-awareness and engage in daily self-reflection, demonstrating a commitment to integrity in all aspects of their lives.

We are looking for a Patient Care Specialist to join our administrative support team for U.S. dental offices, primarily in Muntinlupa City. The role focuses on providing compassionate administrative support, with duties in data handling, scheduling, and client liaison.

Salary: Php 30,000 - Php 35,000 per month inclusive of night differential and allowances (Frequent salary raises up to Php 40,000-70,000 upon promotion)

• Proficient in Google Suite (Gmail, Google Docs, Google Sheets)
• Strong organizational skills and ability to multitask
• Attention to detail and accuracy
• Excellent written and verbal English communication
• Familiarity with office management procedures and basic accounting is a plus
• Maintain confidentiality and handle sensitive information professionally
• Prior BPO experience is a plus
• Good interpersonal skills and ethical work attitude
• Willing to work beyond office hours and on weekends/holidays
• Amenable to work onsite in Muntinlupa City

Administrative Support:

• Schedule appointments and manage the office calendar
• Answer phone calls, respond to inquiries, and direct calls
• Manage patient records and update information
• Verify insurance information and obtain authorizations
• Assist with general administrative tasks and data entry
• Collaborate with team members to ensure efficient operations

Billing and Coding:

• Prepare and submit insurance claims
• Review patient accounts for accuracy
• Ensure proper coding of procedures and diagnoses
• Investigate billing discrepancies and follow up on unpaid claims
• Maintain knowledge of current dental coding and billing regulations
• Collect co-pays and balances; process payments

Finance & Benefits:

• Reconcile daily financial transactions and prepare reports
• Coordinate with banks for related tasks
• Explain billing statements and insurance coverage to patients
• Provide professional and empathetic patient service
• Competitive salary and opportunities for development

Location: Makati / Bonifacio Global City, Taguig

Expected Start Date: As soon as possible

Job Type: Full-time / Night Shift

• Health insurance
• Paid training

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• Bachelor\'s (Preferred)

Experience:

• BPO: 1 year (Required)

Patient Care Navigator

Taguig, National Capital Region ₱400,000 - ₱600,000 Y St. Luke\'s Medical Center

Posted 1 day ago

Job Description

The Health Ambassador will oversee and facilitate high-quality medical care and logistics for client employees, dependents, guests, and other identified individuals across events in the designated hospital or medical facility. This role ensures seamless navigation of medical systems, provides admissions and discharge support, and acts as a direct liaison between patients, medical facilities, and International SOS Assistance Centers. A high level of customer service, responsiveness, and professionalism is required to safeguard patient safety, comfort, and confidentiality.

Responsibilities:

• Serve as primary contact for medical, health, and well-being needs
• Facilitate navigation of medical infrastructure and assist in hospital registrations
• Support outpatient and inpatient care, accompany patients, obtain prescriptions, and ensure smooth processes
• Coordinate with Assistance Centers on medical cases
• Provide updates on patient conditions and treatment plans
• Maintain confidentiality and adhere to SOPs
• Be on standby 24/7, including weekends and holidays

Qualifications:

• 3+ years in translation, customer service, or medical advocacy
• Bachelor\'s degree or above in a relevant field
• Fluency in English and Tagalog
• Experience with International clientele preferred
• On-site work in Metro Manila

Travel: Limited travel within Metro Manila

Patient Care Administrator

Taguig, National Capital Region ₱300,000 - ₱450,000

Job Description

• Handle administrative duties to support patient journeys
• Maintain accurate patient data and records
• Manage patient calls, provide first-time resolutions
• Escalate issues as needed; maintain service quality
• Adhere to data protection and healthcare standards
• Maintain reporting and contribute to service improvements
• Build relationships with patients, referrers, and internal teams

Qualifications

• Experience in data processing/entry with large data volumes
• Strong communication skills and empathetic patient interaction
• Background in customer/patient service
• Proficient in Microsoft Office; comfortable with multiple systems
• Detail-oriented and organized; able to multitask
• Flexible to weekly shift pattern

Patient Care Coordinator

Makati City, National Capital Region ₱480,000 - ₱1,008,000 Y Instalimb Solutions Philippines Inc.

Posted 1 day ago

Job Description

Overview: Coordinate patients as a contact window from production start; manage appointments and schedules; communicate with patients and staff; receptionist duties; inventory management; and customer success operations to boost loyalty and retention.

Details:

• Schedule appointments and communicate with patients
• Send notifications and coordinate transportation if needed
• Manage patient records and communications with departments
• Support customer success and upsell where appropriate

Location: Makati

Minimum Qualifications:

• Bachelor\'s degree in a customer service related field
• 1-2 years in customer service or related roles
• Google Workspace proficiency
• Willing to work onsite in Makati; shift flexibility

Perks:

• HMO, paid leaves, medicine coupons
• Promotions and performance bonuses, 13th month pay

What Locations Can I Find These Jobs In? #J-18808-Ljbffr

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