Business Development Representative

Associate, Account Management

Posted 1 day ago

Job Description

foodpanda is part of the Delivery Hero Group, the world's pioneering local delivery platform. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Job Description

• Manage and enhance the work relationship with 50-80 partner restaurant chains through regular, personal contact with the restaurant manager.
• Negotiate exclusive deals and marketing ads with the best partner restaurants to increase orders while safeguarding relationship quality.
• Ensure partner restaurants maintain a high customer experience and brief them on how to improve it.
• Improve the aftersales process and care by assisting partner restaurants with portal, devices, or other operational issues.

Qualifications

• Bachelor\'s degree graduate
• Preferably 1-3 years lead or account management experience in the food and beverages industry
• Great interpersonal and communication skills; strong negotiation skills
• Desire to contact top local restaurants and chains
• Endurance and perseverance in following up with partner restaurants
• Pleasant personality, enthusiasm, and commitment
• Ability to work with structured communication processes
• Team player, self-motivated, able to work independently
• Keen interest and good understanding of building client relationships

Additional Information

What we offer:

• Great Place to Work certification with dynamic, fun, and welcoming environment
• Opportunities for personal and professional development
• Flexible atmosphere with team events and an international, diverse team
• Responsibilities from day one in a fast-growing global company
• Competitive package, allowances, food perks, insurance, and development opportunities

Our parent company, Delivery Hero, is a global leader in the food delivery industry with 3 million orders daily and 18,000 employees across 40+ markets.

Manager, Strategic Account Management

Posted 1 day ago

Job Description

foodpanda is part of the Delivery Hero Group, the world's pioneering local delivery platform. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Job Description

• Manage relationships with owners, directors, and other stakeholders of our biggest restaurant partners in the country.
• Negotiate for restaurant participation in promotions, marketing campaigns, and other commercial projects.
• Strategize with restaurant partners for growth of orders on foodpanda.
• Educate restaurant partners with best practices to maximize sales and operations; serve as single point of contact for escalations; ensure best customer experience.

Qualifications

• Bachelor\'s degree
• At least 2 years of account management experience in F&B or e-commerce
• Excellent interpersonal and communication skills; strong negotiation
• Thrives at managing relationships and handling escalations
• Pleasant personality, enthusiasm, and commitment
• Team player, self-motivated, able to work independently
• Interest and understanding of the restaurant industry
• Proficiency in Microsoft Excel and/or Google Sheets
• Required languages: English and Filipino

Additional Information

What we offer:

• Dynamic work environment, development opportunities, team events
• Diversity and inclusion in a vibrant international team
• Responsibilities from day one in a fast-growing global company

foodpanda is operated by Delivery Hero Group, a global leader in local delivery with 70+ markets and 40,000+ global employees.

Account Management and Crypto Lead

Posted today

Job Description

Join the Pioneer Crypto Brand in the Philippines. Coins is a leading crypto brand with over 18 million users. The platform enables buying/selling crypto and access to financial services. It is regulated by the Bangko Sentral ng Pilipinas (BSP) and holds licenses for both Virtual Currency and Electronic Money Issuer.

The Account Management and Crypto Lead will serve as the primary point of contact for VIP clients while leading the customer escalations team to ensure world-class service. The role balances client relationship management, customer experience strategy, and team leadership with a strong understanding of crypto products and client concerns.

This role focuses on crypto-related client concerns (trading, deposits, withdrawals, blockchain issues, platform usage) and may support fiat inquiries as needed.

Key Responsibilities:

• Client Account Management & Growth
• Lead point of contact for VIP clients on account matters
• Build and maintain long-term relationships with VIP clients
• Handle daily client concerns with empathetic communication
• Subject matter expert for crypto inquiries; secondary support for fiat
• Inform VIP clients about new crypto features
• Deliver excellent customer experience; upsell services and onboard new VIP clients
• Collaborate with cross-functional teams on growth strategies
• Customer Escalations & Incident Management
• Supervise escalations team; coaching and development
• Establish and follow escalation processes; analyze impact and provide recommendations
• Manage complex crypto-related concerns involving regulatory/financial risk
• Root cause analysis; implement solutions; train team
• Operations, Policies & Reporting
• Develop and improve policies and workflows
• Workforce management and cost-efficient operations
• Prepare weekly/monthly performance reports; measure customer satisfaction
• Stay updated with crypto/fintech trends; track KPIs
• Other duties as assigned

What we expect:

• Proven experience in account management, customer success, or client servicing; crypto/fintech or financial services preferred
• Strong background in escalations, incident, and problem management
• Leadership experience, including team supervision and coaching
• Excellent communication and problem-solving skills with empathy
• Analytical mindset; ability to interpret data and propose improvements
• Strategic thinker balancing client satisfaction and business goals
• Deep understanding of crypto products; knowledge of fiat payments is a plus

Join the Coins Team Now

Meaningful collaborations, scalable growth, and space for bright ideas in Coins culture.

Posted today

Lead Generation

Taguig, National Capital Region

Lead Generation roles posted today with responsibilities including generating leads, qualifying prospects, and supporting sales teams; on-site and full-time requirements vary by listing.

What we offer include competitive salary, health insurance, learning sessions, and opportunities for promotion. On-site requirements in Bonifacio Global City, Taguig, with English/Tagalog language proficiency expected.

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