
Customer Care Specialist
18 hours ago
Overview
About the Role
We are seeking a dedicated and customer-focused Customer Care Specialist to join our growing team. The role is responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. If you are passionate about customer service and have at least 6 months of BPO experience, we want to hear from you
Key Responsibilities- Respond to customer inquiries via phone, email, or chat in a professional and timely manner.
- Provide accurate information about products, services, and company policies.
- Resolve customer complaints and escalate complex issues to the appropriate team when necessary.
- Document all customer interactions in the system according to company standards.
- Maintain a high level of product knowledge to effectively assist customers.
- Meet or exceed individual and team performance metrics, including quality, efficiency, and customer satisfaction scores.
- Collaborate with other departments to ensure smooth resolution of customer concerns.
- Uphold company values by delivering exceptional customer experiences.
- Minimum of 3 to 6 months BPO experience (voice or non-voice).
- Strong verbal and written communication skills in English.
- Excellent problem-solving, listening, and interpersonal skills.
- Ability to multitask and work in a fast-paced environment.
- Basic technical knowledge and proficiency in computer systems and CRM tools.
- Willing to work on shifting schedules, weekends, and holidays if required.
- High school graduate or college level/graduate.
- Customer-oriented mindset with empathy and patience.
- Strong attention to detail and accuracy.
- Adaptability and resilience in handling customer concerns.
- Team player with a positive attitude.
- Competitive salary package with allowances and incentives.
- Health and wellness benefits.
- Career growth and development opportunities.
- Inclusive and collaborative workplace culture.
- Special Perk: Grab vouchers will be provided during the recruitment process
-
Specialist, Customer Care
1 week ago
, Metro Manila, Philippines Buscojobs Full timeMakati, National Capital Region CloudConsole IT Consulting Posted today Job Description Who we are : We're an IT Consulting Company founded in Sweden that follows global standards addressing the needs of businesses for growth and efficiency. Our culture at its core is centered on empowering our employees with a fast-decision-making process, a flexible IT...
-
Customer Care Specialist, Lre
20 hours ago
, Metro Manila, Philippines Buscojobs Full timeCustomer Care Specialist Lre jobs in Manila Join Liveops and work from home in healthcare. No commute, flexible hours. Make an impact in... Customer Relations Posted 1 day ago Job Description Company Description Experience Abroad helps students and young professionals participate in cultural exchange and international internships. With offices in...
-
Operational Care Specialist
20 hours ago
, Metro Manila, Philippines Buscojobs Full timeOverview WHO WE ARE Asiatel Outsourcing, a trusted outsourcing partner in the Philippines since 2006, specializes in Employer of Record (EOR) solutions, remote staffing, and shared services. With over 15 years of experience, we support global businesses in areas such as sales, customer service, IT, and healthcare. Why Join Us We're expanding our...
-
Retail Non-Voice Customer Care Specialist
4 days ago
, Metro Manila, Philippines Caldwell Communications Full timeRetail Non-Voice Customer Care Specialist - Start ASAP Join to apply for the Retail Non-Voice Customer Care Specialist - Start ASAP role at Caldwell Communications For regular employees, we offer an industry-leading benefits package that includes: Competitive Salary 13th Month Pay HMO with 3 free Beneficiaries on Day One 20% ND Maternity/Paternity Leave...
-
Customer Care Specialist-1
17 hours ago
, , Philippines Dynata Full time**Customer Care Specialist**We are seeking a dynamic and results-driven **Customer Care Specialist** to join our team. This role is pivotal in driving customer satisfaction, retention, and growth. You will be responsible for nurturing relationships with existing clients, identifying upsell opportunities, and converting inbound leads into loyal...
-
Customer Care Specialist
18 hours ago
, Metro Manila, Philippines Buscojobs Full timeJob Listings Summary Various client services roles across multiple locations, all posted recently. Roles include: Customer Care Specialist Blended (Taguig), Client Services Executive, Client Services Associate, Client Services Administrator, Client Services Analyst, Satellite Office Account Management Coordinator, Client Services Director, Client Services...
-
Customer Care Specialist
2 weeks ago
, Metro Manila, Philippines Employment Innovations Full timeWho we are Employment Hero is on a mission to make employment easier and more valuable for everyone. Our Employment Operating System brings hiring, HR, payroll and benefits into an all-in-one solution. Since our inception in 2014, we’ve scaled to a $2 billion valuation and gained a presence in 6 countries globally - Australia, New Zealand, Singapore,...
-
Customer Care Specialist
2 weeks ago
, Metro Manila, Philippines Employment Hero Full timeWho we are Employment Hero is on a mission to make employment easier and more valuable for everyone. Our Employment Operating System brings hiring, HR, payroll and benefits into an all-in-one solution. Since our inception in 2014, we’ve scaled to a $2 billion valuation and gained a presence in 6 countries globally - Australia, New Zealand, Singapore,...
-
, Metro Manila, Philippines Buscojobs Full timeSpecialist II Customer Care and Billing Administration Mandaluyong, National Capital Region ₱ - ₱ Y Emerson Electric (Asia) Limited - ROHQ Job Description Emerson's 130+ years of history have been filled with achievements and challenges that have driven innovative thinking and bold transformations, molding us into the company we are today. By joining...
-
Project Based Customer Care Specialist
1 week ago
, Metro Manila, Philippines Buscojobs Full timeProject Based Customer Care Specialist Blended Location: Taguig, National Capital Region Employer: CTBC Bank Posted: today Job Description Responsibilities and requirements provided below. Qualifications Bachelor’s Degree in any Business related course Preferably with banking and service-related work experience Job Types: Full-time, Permanent Benefits...