Customer Care Specialist
3 weeks ago
Overview
About the Role
We are seeking a dedicated and customer-focused Customer Care Specialist to join our growing team. The role is responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. If you are passionate about customer service and have at least 6 months of BPO experience, we want to hear from you
Key Responsibilities- Respond to customer inquiries via phone, email, or chat in a professional and timely manner.
- Provide accurate information about products, services, and company policies.
- Resolve customer complaints and escalate complex issues to the appropriate team when necessary.
- Document all customer interactions in the system according to company standards.
- Maintain a high level of product knowledge to effectively assist customers.
- Meet or exceed individual and team performance metrics, including quality, efficiency, and customer satisfaction scores.
- Collaborate with other departments to ensure smooth resolution of customer concerns.
- Uphold company values by delivering exceptional customer experiences.
- Minimum of 3 to 6 months BPO experience (voice or non-voice).
- Strong verbal and written communication skills in English.
- Excellent problem-solving, listening, and interpersonal skills.
- Ability to multitask and work in a fast-paced environment.
- Basic technical knowledge and proficiency in computer systems and CRM tools.
- Willing to work on shifting schedules, weekends, and holidays if required.
- High school graduate or college level/graduate.
- Customer-oriented mindset with empathy and patience.
- Strong attention to detail and accuracy.
- Adaptability and resilience in handling customer concerns.
- Team player with a positive attitude.
- Competitive salary package with allowances and incentives.
- Health and wellness benefits.
- Career growth and development opportunities.
- Inclusive and collaborative workplace culture.
- Special Perk: Grab vouchers will be provided during the recruitment process
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