Customer Care Specialist

Job Listings Summary

Various client services roles across multiple locations, all posted recently. Roles include: Customer Care Specialist Blended (Taguig), Client Services Executive, Client Services Associate, Client Services Administrator, Client Services Analyst, Satellite Office Account Management Coordinator, Client Services Director, Client Services Officer.

Customer Care Specialist Blended

Location: Taguig. Posted 1 day ago.

• Answering the telephone; inform the respective Officers regarding the concern for resolution
• Documentation: M2E docs initial screening and top sheet preparation
• Filing, retrieval and scanning of documents
• Prepare M2E token acknowledgement/transmittal (new and replacement) and dispatch to respective branches
• Preparing simple reports
• Prepare Post Implementation Review Client List
• Performs other related duties as assigned

Job Type: Full-time

Client Services Executive

Location: Makati/Global role. Posted 1 day ago.

We are looking for a Client Services Executive to manage key client relationships in the food service & hospitality industry. The ideal candidate is professional, bilingual with strong English, and experienced in building client partnerships. You will maintain client satisfaction, communicate courteously, and act as a strategic partner for key clients. Reporting line to local management and VP of Global Client Services.

Key Responsibilities

• Serve as main point of contact for key clients
• Build and maintain strong client relationships
• Understand client needs; ensure timely delivery of solutions
• Onsite client reviews and expectation management
• Resolve client issues with urgency and diplomacy
• Collaborate with service delivery, operations, and cross-functional teams
• Provide account updates and performance reports
• Identify upselling/cross-selling opportunities
• Maintain documentation of interactions and agreements
• Prepare account reports for clients and management

Qualifications: 1-2 years in client servicing; hospitality background preferred; excellent English; proficient in MS Office/Google Workspace; CRM familiarity; ability to travel within Makati and BGC as required.

Note: This section consolidates multiple listings; some specifics vary by position.

Client Services Associate

Location: Carmona, Cavite amendable. Posted 1 day ago.

Job Description

Includes checking attachments, shipping documents, special permit processing, draft applications to customers, compliance with BAS/IAS, and client communications; on-site client meetings and admin support. Amends to work in Carmona, Cavite.

Qualifications: 2+ years in related roles; hospitality or similar sectors favored; English proficiency; 6-month terms noted for some roles.

Client Services Administrator

Location: Hybrid (Makati) with global client exposure. Posted 1 day ago.

Role focuses on accounting virtual assistance, financial administration for Australian client firms, with hybrid work setup; responsibility spans bookkeeping, BAS/ASIC compliance support, client communications, and document handling.

What’s in it for you: flexible work options, growth opportunities, remote work, competitive compensation, and ongoing training.

Qualifications

• Bachelor’s degree in Accounting/Finance/Business preferred
• Experience in accounting/virtual assistant roles
• Proficiency with Xero/MYOB/QuickBooks Online/Sage; MS Office; Google Workspace
• Strong communication in English; travel to clients as needed

Client Services Analyst

Location: Makati City. Posted 1 day ago.

Job Description

Role in Middle Office/Client Services; processing share transfers, trades, loans, bonds; communicating with clients and internal teams; strong attention to detail.

Key Responsibilities

• Deal management; onboarding deals; consents; KYC
• Transaction support; monthly client statements; billing
• Client interaction; email/ticket responses
• Systems/tools; Salesforce, Power BI, Excel
• Reporting and data management; cross-functional collaboration

Qualifications: 2+ years in relevant fields; Excel proficiency; strong communication; ability to operate across time zones.

Other Roles

Satellite Office: Account Management Coordinator – various duties including onboarding, client visits, and cross-functional coordination.

Client Services Director – healthcare BPO focus; responsibilities include strategic account management, SLAs, HIPAA compliance, leadership and growth.

Client Services Officer – accounting firm support; admin, tax compliance, client communications; XPM/system access; vendor liaison; data entry and documentation.

All postings reference equal opportunity statements and the need for qualified applicants to apply.

End of listing summary.

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