Operational Care Specialist
3 weeks ago
Overview
WHO WE ARE Asiatel Outsourcing, a trusted outsourcing partner in the Philippines since 2006, specializes in Employer of Record (EOR) solutions, remote staffing, and shared services. With over 15 years of experience, we support global businesses in areas such as sales, customer service, IT, and healthcare.
Why Join UsWe're expanding our Healthcare Team and looking for a passionate Patient Care Specialist for our Local Tagalog HMO Account. If you're a medical-allied graduate eager to provide compassionate care and excellent service, this role is for you.
Job Qualifications- Must be a graduate of a four-year medical-allied course (non-negotiable)
- Open to fresh graduates with hospital internship experience
- Familiarity with medical terminology (diseases, diagnostic tests, procedures, admissible cases, etc.)
- Experience in BPO handling healthcare/HMO accounts is a plus
- Proficient in Tagalog and English (written & spoken)
- Knowledge in HMO processing/approvals and hospital admissions is an advantage
- Willing to work onsite in Ortigas Center, Pasig
- Assist members via inbound/outbound calls and emails regarding HMO benefits, coverage, and approvals (Inpatient & Outpatient)
- Process and validate requests, ensuring accurate documentation and compliance
- Coordinate with hospitals/providers to verify cases and support admissions
- Maintain professionalism while delivering high-quality customer service in Tagalog and English
- Collaborate with the team and support continuous process improvement
- Full-time, Permanent
- Bachelor's (Required)
- HMO: 1 year (Preferred)
- BPO/CallCenter: 1 year (Preferred)
- Customer service: 1 year (Preferred)
Online Patient Care Specialist
Posted 1 day ago
Online Patient Care Specialist — Job DescriptionWe are seeking a dedicated Online Patient Care Specialist to handle patient inquiries, manage online bookings, and provide administrative support with initiative and professionalism. The role is vital in ensuring a smooth and efficient clinic experience for our patients while upholding excellent customer service standards.
Key Responsibilities :
- Respond promptly and professionally to all online inquiries from patients and customers
- Assist patients with online appointment scheduling and coordinate bookings
- Provide accurate information about clinic services, procedures, and policies
- Maintain and update patient records and booking systems
- Perform administrative tasks to support daily clinic operations
- Proactively identify ways to improve patient experience and streamline processes
- Collaborate with the clinic team to ensure efficient service delivery
Qualifications
- Graduate of any 4-year course
- At least 1 year of customer service experience (healthcare setting preferred but not required)
- Excellent verbal and written communication skills
- Strong organizational and multitasking abilities
- Proactive, detail-oriented, and patient-centered
- Comfortable using online booking systems, messaging platforms, and other digital tools
Posted today
Role Overview
Join New Era Technology, where People First is at the heart of everything we do. We are a global team of professionals delivering end-to-end technology solutions and secure networks. This is a client-facing role requiring strong technical knowledge, excellent communication, and the ability to troubleshoot and guide customers in a fast-paced environment.
What We Offer
- Health and Wellness Reimbursement Benefits
- Sunlife Group Insurance
- Company Salary Loans
- Government contributions
- Assistance with government loan payments
- 13th month pay
- Night differentials pay
- Holiday pay (for hours worked on holidays)
- Mandated Leaves
- Work equipment provided
Requirements
- Minimum of 3–4 years of hands-on experience in networking technologies and infrastructure
- Must have CCNA or CCNP certification
- Microsoft Support Certifications (preferred)
- Experience with Microsoft desktop/server OS and networking devices (routers, switches, firewalls)
- Experience working in an MSP environment is a plus
- Skilled in diagnostics and troubleshooting
- Strong research, analytical, and problem-solving abilities
- Clear, user-friendly communication
- Excellent written, verbal, and interpersonal skills
- Detail-oriented, organized, and self-motivated
- Customer-focused with a collaborative mindset
Be The First To Know
About the latest Operational care specialist documentation Jobs in Manila
Location : Makati City, National Capital Region
Job Type: Full-time
Patient Care NavigatorTaguig, National Capital Region
Posted today
Role Overview
Duties include assisting patients in accessing care, navigating hospital services, education on the care team, reducing barriers to timely treatment, and coordinating with clinical staff and resource providers. Strong emphasis on patient empowerment, confidentiality, and collaboration with care teams.
Minimum Qualifications
- Bachelor’s degree in a customer service-related field
- Experience in customer service and excellent customer service skills
- Active listening, attention to detail
- Windows-based computer literacy
- Basic understanding of medical terminologies, hospital operations, and payment processing (advantage)
- Willing to work on-site in Bonifacio Global City, Taguig
Posted today
Role Overview
Experience in data processing/entry/analysis, handling large data volumes, and working with multiple systems (Microsoft Excel). Emphasis on integrity, teamwork, adaptability, and delivering high-quality service aligned with corporate values. Responsibilities include reporting, improving operations, and ensuring compliance with policies.
Patient Care CoordinatorMakati City, National Capital Region
Posted today
Role Overview
Coordinate patients as the point of contact from production start, manage appointments, communicate with patients, and support customer success. Responsibilities include receptionist duties, inventory management, coordinating with departments, follow-ups, upselling where appropriate, and maintaining confidentiality. This role requires flexible scheduling and a focus on patient experience.
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