Operational Care Specialist

Overview

WHO WE ARE Asiatel Outsourcing, a trusted outsourcing partner in the Philippines since 2006, specializes in Employer of Record (EOR) solutions, remote staffing, and shared services. With over 15 years of experience, we support global businesses in areas such as sales, customer service, IT, and healthcare.

Why Join Us

We're expanding our Healthcare Team and looking for a passionate Patient Care Specialist for our Local Tagalog HMO Account. If you're a medical-allied graduate eager to provide compassionate care and excellent service, this role is for you.

Job Qualifications

• Must be a graduate of a four-year medical-allied course (non-negotiable)
• Open to fresh graduates with hospital internship experience
• Familiarity with medical terminology (diseases, diagnostic tests, procedures, admissible cases, etc.)
• Experience in BPO handling healthcare/HMO accounts is a plus
• Proficient in Tagalog and English (written & spoken)
• Knowledge in HMO processing/approvals and hospital admissions is an advantage
• Willing to work onsite in Ortigas Center, Pasig

Key Responsibilities

• Assist members via inbound/outbound calls and emails regarding HMO benefits, coverage, and approvals (Inpatient & Outpatient)
• Process and validate requests, ensuring accurate documentation and compliance
• Coordinate with hospitals/providers to verify cases and support admissions
• Maintain professionalism while delivering high-quality customer service in Tagalog and English
• Collaborate with the team and support continuous process improvement

Job Types

• Full-time, Permanent

Education

• Bachelor's (Required)

Experience

• HMO: 1 year (Preferred)
• BPO/CallCenter: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Language

Online Patient Care Specialist

Posted 1 day ago

Online Patient Care Specialist — Job Description

We are seeking a dedicated Online Patient Care Specialist to handle patient inquiries, manage online bookings, and provide administrative support with initiative and professionalism. The role is vital in ensuring a smooth and efficient clinic experience for our patients while upholding excellent customer service standards.

Key Responsibilities :

• Respond promptly and professionally to all online inquiries from patients and customers
• Assist patients with online appointment scheduling and coordinate bookings
• Provide accurate information about clinic services, procedures, and policies
• Maintain and update patient records and booking systems
• Perform administrative tasks to support daily clinic operations
• Proactively identify ways to improve patient experience and streamline processes
• Collaborate with the clinic team to ensure efficient service delivery

Qualifications

• Graduate of any 4-year course
• At least 1 year of customer service experience (healthcare setting preferred but not required)
• Excellent verbal and written communication skills
• Strong organizational and multitasking abilities
• Proactive, detail-oriented, and patient-centered
• Comfortable using online booking systems, messaging platforms, and other digital tools

Support Specialist — New Era Technology

Posted today

Role Overview

Join New Era Technology, where People First is at the heart of everything we do. We are a global team of professionals delivering end-to-end technology solutions and secure networks. This is a client-facing role requiring strong technical knowledge, excellent communication, and the ability to troubleshoot and guide customers in a fast-paced environment.

What We Offer

• Health and Wellness Reimbursement Benefits
• Sunlife Group Insurance
• Company Salary Loans
• Government contributions
• Assistance with government loan payments
• 13th month pay
• Night differentials pay
• Holiday pay (for hours worked on holidays)
• Mandated Leaves
• Work equipment provided

Requirements

• Minimum of 3–4 years of hands-on experience in networking technologies and infrastructure
• Must have CCNA or CCNP certification
• Microsoft Support Certifications (preferred)
• Experience with Microsoft desktop/server OS and networking devices (routers, switches, firewalls)
• Experience working in an MSP environment is a plus
• Skilled in diagnostics and troubleshooting
• Strong research, analytical, and problem-solving abilities
• Clear, user-friendly communication
• Excellent written, verbal, and interpersonal skills
• Detail-oriented, organized, and self-motivated
• Customer-focused with a collaborative mindset

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