Specialist Ii Customer Care And Billing Administration

Specialist II Customer Care and Billing Administration

Mandaluyong, National Capital Region ₱ - ₱ Y Emerson Electric (Asia) Limited - ROHQ

Job Description

Emerson's 130+ years of history have been filled with achievements and challenges that have driven innovative thinking and bold transformations, molding us into the company we are today. By joining us as a Specialist II, Customer Care and Billing Administration, you will be part of a collaborative, impactful, and dynamic Sales Order Management and Customer Care team at Emerson. You will be responsible for assigned regions' customer order execution per contractual obligations and company internal compliance requirements from factory PO till delivery and billing to customers.

If this sounds like a perfect fit for you, apply now and join our team in Mandaluyong City, Philippines

In This Role, Your Responsibilities Will Be:

• Manage orders related to enquiries from customer, interface and coordinate with plant, logistics team to ensure seamless order fulfilment on time.
• Responsible for shipping & billing processing using system tools
• Ensure proper & complete commercial documentation are in compliance with sales recognition policy and organize shipment release on timely basis.
• Able to work with various department A/R, Trade compliance team to ensure timely release of shipment & billing through system.
• Review commercial clauses, manage type of bonds with bank, Letter of Credit negotiation with bank, issue chamberized origin etc.
• Ensure all related billing issuance are issued right the first time, provide complete supporting bill docs to customer, meeting the customer's contract/payment milestones and ensure each set of payment collection must be reasonably assured.
• Liaise with internal A/R Collections team and customer to rectify any variances whenever query arise.
• Able to communicate well with all the stake holders to ensure smooth execution of shipment & billing according to established guidelines.

Who You Are:

You have a strong drive for results and are adaptable to change. You exhibit passion and enthusiasm to get things done. You can efficiently carry out tasks independently and have a high customer service approach. You're a proactive self-starter with a high level of commitment. You can proficiently communicate ideas, collaborate, and efficiently work with people at any level.

For This Role, You Will Need:

• Bachelor's degree in Business Administration, Logistics, or related courses.
• At least 2 years of relevant work experience related to Customer Service, Sales, Order Administration, or PO (Purchase Order) processing.
• Sound knowledge on International Shipping practice and basic understanding on Finance's terminology.
• Strong interpersonal and communication skills and customer service oriented.
• Good communication in both verbal and written.
• Good in Microsoft Excel skills.
• Thinks systematically and organizes tasks to work efficiently and effectively. Can work under pressure, customer focused, detailed oriented and able to multi-task in fast-pace environment.

Preferred Qualifications that Set You Apart

• Working knowledge of business management system like Oracle or JDE

Our Culture & Commitment to You

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.

We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation, and holiday leave.

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