Customer Care Specialist

3 weeks ago


Philippines Maxicare Healthcare Corporation Full time

Overview Join to apply for the Customer Care Specialist role at Maxicare Healthcare Corporation . Responsibilities Issues Letter of Authority after assessment of coverage, professionally explains non-coverage rationale to members Screens assess and process availment cases based on procedures and benefit applications guidelines Responds to inquiries and complaints at first-hand resolution (if possible) on customers’ feedback and issues raised Escalates complex availment cases based on set escalation procedures Complies with a pre-advised shift schedule and ensures to support Operations 24/7 Ensures operating costs reduction by properly implementing the use of office supplies/facilities including power, internet, and phones Experience And Training BPO or HMO experience is an advantage 1 year BPO experience (Technical Support in Telco Account, CSR in Financial Account, or Healthcare Account) Seniority level Entry level Employment type Full-time Job function Other Industries Hospitals and Health Care #J-18808-Ljbffr



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