Customer Care Specialist
3 weeks ago
Join to apply for the Customer Care Specialist role at Tribute Technology About Tribute Technology At Tribute Technology, we make end-of-life celebrations memorable, meaningful, and effortless through thoughtful and innovative technology solutions. Our mission is to help communities around the world celebrate life and pay tribute to those we love. We are the market leader in the US and Canada, with global expansion plans and a growing international team of more than 400 individuals in the US, Canada, Philippines, Ukraine, and India. Position Summary Are you looking for a new and rewarding role within customer services? The E-commerce team is looking for enthusiastic candidates who are willing to act as the frontline contact by supporting our various vendor base (i.e., florists, funeral homes) and direct consumers. Support will come in a variety of ways from interacting with people via phone, email, internal ticketing, live chat, and even social media. This position also interacts with several internal business units in Canada and the US who support our B2B relations and other strategic vendors. Given the nature of our business, empathy, patience, kindness, and a sense of urgency are essential traits for success. Essential Duties and Responsibilities Strong oral and written communication skills in English Ability to work in fast-paced environment with demonstrated ability to manage multiple competing priorities Effective time management to include establishing priorities and meeting deadlines Excellent organizational skills and attention to detail Ability to communicate effectively including a capacity for listening and absorbing different points of view Ability to handle sensitive and confidential information Processing e-commerce orders which include (but, not limited to) order routing, price adjustments and delivery confirmation Addressing both B2B (business to business) and DTC (direct to consumer) inquiries and requests Willing to work rotational am/pm shifts along with holidays; 40 hours/week Be ready to start each shift promptly to ensure no lapse in customer support Provide clear, timely, accurate and professional customer support Be helpful and supportive to all other Customer Care Team members Coordinate with other internal business units in a timely fashion to support any vendor needs for their B2B customers Commit to your own personal development and demonstrate an eagerness to learn Communicate complex customer/vendor issues through ticketing processes and escalations to leadership Other duties as assigned Education and Experience Must have 2 - 3 years of experience in customer service support in an online, B2B or DTC environment Minimum of Associate degree or equivalent work experience (BPO) Intermediate to advanced computer skills Excellent knowledge of Microsoft Office products Knowledge of various CRM software systems such as Salesforce/Service Cloud is a plus Prior work experience in the floral industry is a plus Work Environment / Physical Demands Use standard office equipment (computer, phone, headsets, printer/photocopier, etc.) Sit for long periods of time Lift and/or move up to 10 pounds and occasionally lift and/or move up to 20 pounds Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position. #J-18808-Ljbffr
-
Customer Care Associate
1 week ago
, Metro Manila, Philippines NTT DATA North America Full timeOverview As a Customer Care Specialist (Tier 1), you will be responsible for handling inbound calls from existing and potential customers. You are directly accountable for meeting and exceeding client goals as they relate to service levels and quality of calls within a team-driven and fast-paced work environment. Successful incumbents will have a keen...
-
BPO Customer Care Associate
4 days ago
, Metro Manila, Philippines NTT DATA North America Full timeJob Title Customer Care Specialist (Tier 1) Overview You will be responsible for handling inbound calls from existing and potential customers. You are directly accountable for meeting and exceeding client goals as they relate to service levels and quality of calls within a team‑driven and fast‑paced work environment. Successful incumbents will have a...
-
Customer Care Specialist
4 weeks ago
, , Philippines Maxicare Healthcare Corporation Full timeOverview Join to apply for the Customer Care Specialist role at Maxicare Healthcare Corporation . Responsibilities Issues Letter of Authority after assessment of coverage, professionally explains non-coverage rationale to members Screens assess and process availment cases based on procedures and benefit applications guidelines Responds to inquiries and...
-
Customer Care Specialist
4 weeks ago
, Ilocos Norte, Philippines Buscojobs Full time6,852 Customer Care Specialist jobs in the Philippines Empowering individuals to match their skills with high-impact support opportunities. Liveops: Health... Customer Care Specialist Posted today Job Description Customer Care Specialist We are seeking a dynamic and results-driven Customer Care Specialist to join our team. This role is pivotal in driving...
-
Customer Care Specialist
1 week ago
Ortigas, Metro Manila, Philippines Acquire Intelligence Full time ₱250,000 - ₱500,000 per yearAt Acquire Intelligence, our mission is to help businesses work smarter.We bring together the best people, efficient processes, and automation to help companies grow faster and operate with confidence. Our purpose is to simplify how businesses work, improve performance, and lead meaningful change across the globe.If you're passionate about making a real...
-
Member Care Specialist
3 weeks ago
, Metro Manila, Philippines Public Safety Savings and Loan Association, Inc. (PSSLAI) Full timeJob Summary: The Member Care Specialist is responsible for the daily operations of Member Care Section of the department, including the member concerns in SOs and NCR Branch. Key Responsibilities: Conducts outbound survey and telemarketing in coordination with the Member Care Supervisor Conducts announcements and text blast as submitted by Sales Management...
-
Retail Non-Voice Customer Care Specialist
4 days ago
, Metro Manila, Philippines Caldwell Communications Full timeRetail Non-Voice Customer Care Specialist - Start ASAP Join to apply for the Retail Non-Voice Customer Care Specialist - Start ASAP role at Caldwell Communications For regular employees, we offer an industry-leading benefits package that includes: Competitive Salary 13th Month Pay HMO with 3 free Beneficiaries on Day One 20% ND Maternity/Paternity Leave...
-
Customer Care Specialist
1 week ago
, Pampanga, Philippines CO Careers Full timePosition Title: Customer Care Specialist Work Setup: On-site Schedule: 10:00 PM to 7:00 AM PH Time Job Location: Clark Outsourcing - Building 35 Philexcel Business Park, Clark, Pampanga Quick Rundown The Customer Care Specialist is responsible for delivering outstanding customer service by handling patient and healthcare provider inquiries, assisting with...
-
Customer Care Specialist
4 days ago
, Laguna, Philippines Asian Vision Cable Holdings Inc Full timeJOB OVERVIEW We are looking for a Customer Care Specialist to manage customer service systems, reporting, and process improvements. This role supports daily operations, system administration, and data-driven initiatives to enhance customer experience and business efficiency. KEY RESPONSIBILITIES Administer and maintain customer service platforms and data...
-
Customer Care and Experience Specialist
2 weeks ago
Manila, Philippines Pluxee Full timeCustomer Care and Experience Specialist Apply now Location: Manila (Hybrid) | Type: Full-time | Posted: 30+ days ago | Requisition ID: R2674 Pluxee is a global leader in employee benefits and engagement , operating in 31 countries . We help companies attract, engage, and retain talent through solutions in Meal & Food, Wellbeing, Lifestyle, Reward &...
