Customer Care Specialist
16 hours ago
Join to apply for the Customer Care Specialist role at Tribute Technology About Tribute Technology At Tribute Technology, we make end-of-life celebrations memorable, meaningful, and effortless through thoughtful and innovative technology solutions. Our mission is to help communities around the world celebrate life and pay tribute to those we love. We are the market leader in the US and Canada, with global expansion plans and a growing international team of more than 400 individuals in the US, Canada, Philippines, Ukraine, and India. Position Summary Are you looking for a new and rewarding role within customer services? The E-commerce team is looking for enthusiastic candidates who are willing to act as the frontline contact by supporting our various vendor base (i.e., florists, funeral homes) and direct consumers. Support will come in a variety of ways from interacting with people via phone, email, internal ticketing, live chat, and even social media. This position also interacts with several internal business units in Canada and the US who support our B2B relations and other strategic vendors. Given the nature of our business, empathy, patience, kindness, and a sense of urgency are essential traits for success. Essential Duties and Responsibilities Strong oral and written communication skills in English Ability to work in fast-paced environment with demonstrated ability to manage multiple competing priorities Effective time management to include establishing priorities and meeting deadlines Excellent organizational skills and attention to detail Ability to communicate effectively including a capacity for listening and absorbing different points of view Ability to handle sensitive and confidential information Processing e-commerce orders which include (but, not limited to) order routing, price adjustments and delivery confirmation Addressing both B2B (business to business) and DTC (direct to consumer) inquiries and requests Willing to work rotational am/pm shifts along with holidays; 40 hours/week Be ready to start each shift promptly to ensure no lapse in customer support Provide clear, timely, accurate and professional customer support Be helpful and supportive to all other Customer Care Team members Coordinate with other internal business units in a timely fashion to support any vendor needs for their B2B customers Commit to your own personal development and demonstrate an eagerness to learn Communicate complex customer/vendor issues through ticketing processes and escalations to leadership Other duties as assigned Education and Experience Must have 2 - 3 years of experience in customer service support in an online, B2B or DTC environment Minimum of Associate degree or equivalent work experience (BPO) Intermediate to advanced computer skills Excellent knowledge of Microsoft Office products Knowledge of various CRM software systems such as Salesforce/Service Cloud is a plus Prior work experience in the floral industry is a plus Work Environment / Physical Demands Use standard office equipment (computer, phone, headsets, printer/photocopier, etc.) Sit for long periods of time Lift and/or move up to 10 pounds and occasionally lift and/or move up to 20 pounds Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position. #J-18808-Ljbffr
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Specialist, Customer Care
4 weeks ago
, Metro Manila, Philippines Buscojobs Full timeMakati, National Capital Region CloudConsole IT Consulting Posted today Job Description Who we are : We're an IT Consulting Company founded in Sweden that follows global standards addressing the needs of businesses for growth and efficiency. Our culture at its core is centered on empowering our employees with a fast-decision-making process, a flexible IT...
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Customer Care Specialist
2 weeks ago
, Metro Manila, Philippines Buscojobs Full timeOverview About the Role We are seeking a dedicated and customer-focused Customer Care Specialist to join our growing team. The role is responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. If you are passionate about customer service and have at least 6 months of BPO experience, we want to hear from you...
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Customer Care Specialist
1 week ago
, , Philippines Maxicare Healthcare Corporation Full timeOverview Join to apply for the Customer Care Specialist role at Maxicare Healthcare Corporation . Responsibilities Issues Letter of Authority after assessment of coverage, professionally explains non-coverage rationale to members Screens assess and process availment cases based on procedures and benefit applications guidelines Responds to inquiries and...
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Customer Care Specialist, Lre
2 weeks ago
, Metro Manila, Philippines Buscojobs Full timeCustomer Care Specialist Lre jobs in Manila Join Liveops and work from home in healthcare. No commute, flexible hours. Make an impact in... Customer Relations Posted 1 day ago Job Description Company Description Experience Abroad helps students and young professionals participate in cultural exchange and international internships. With offices in...
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Customer Care Specialist
1 week ago
, Ilocos Norte, Philippines Buscojobs Full time6,852 Customer Care Specialist jobs in the Philippines Empowering individuals to match their skills with high-impact support opportunities. Liveops: Health... Customer Care Specialist Posted today Job Description Customer Care Specialist We are seeking a dynamic and results-driven Customer Care Specialist to join our team. This role is pivotal in driving...
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Member Care Specialist
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, Metro Manila, Philippines Public Safety Savings and Loan Association, Inc. (PSSLAI) Full timeJob Summary: The Member Care Specialist is responsible for the daily operations of Member Care Section of the department, including the member concerns in SOs and NCR Branch. Key Responsibilities: Conducts outbound survey and telemarketing in coordination with the Member Care Supervisor Conducts announcements and text blast as submitted by Sales Management...
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Operational Care Specialist
2 weeks ago
, Metro Manila, Philippines Buscojobs Full timeOverview WHO WE ARE Asiatel Outsourcing, a trusted outsourcing partner in the Philippines since 2006, specializes in Employer of Record (EOR) solutions, remote staffing, and shared services. With over 15 years of experience, we support global businesses in areas such as sales, customer service, IT, and healthcare. Why Join Us We're expanding our...
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Customer Care Specialist-1
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, , Philippines Dynata Full time**Customer Care Specialist**We are seeking a dynamic and results-driven **Customer Care Specialist** to join our team. This role is pivotal in driving customer satisfaction, retention, and growth. You will be responsible for nurturing relationships with existing clients, identifying upsell opportunities, and converting inbound leads into loyal...
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Customer Care Specialist
2 weeks ago
, Metro Manila, Philippines Buscojobs Full timeJob Listings Summary Various client services roles across multiple locations, all posted recently. Roles include: Customer Care Specialist Blended (Taguig), Client Services Executive, Client Services Associate, Client Services Administrator, Client Services Analyst, Satellite Office Account Management Coordinator, Client Services Director, Client Services...
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Retail Non-Voice Customer Care Specialist
3 weeks ago
, Metro Manila, Philippines Caldwell Communications Full timeRetail Non-Voice Customer Care Specialist - Start ASAP Join to apply for the Retail Non-Voice Customer Care Specialist - Start ASAP role at Caldwell Communications For regular employees, we offer an industry-leading benefits package that includes: Competitive Salary 13th Month Pay HMO with 3 free Beneficiaries on Day One 20% ND Maternity/Paternity Leave...
