Customer Care Specialist

6,852 Customer Care Specialist jobs in the Philippines Empowering individuals to match their skills with high-impact support opportunities. Liveops: Health... Customer Care Specialist Posted today Job Description Customer Care Specialist We are seeking a dynamic and results-driven Customer Care Specialist to join our team. This role is pivotal in driving customer satisfaction, retention, and growth. You will be responsible for nurturing relationships with existing clients, identifying upsell opportunities, and converting inbound leads into loyal customers. Key Responsibilities Serve as the primary point of contact for a portfolio of customers, ensuring their satisfaction and success with our products/services. Develop deep product knowledge to guide customers toward best practices. Monitor customer health and usage metrics to proactively address risks. Serve as a trusted advisor, helping clients achieve their business goals. Onboard new clients and guide them through the use of company products and services. Collaborate with cross-functional teams to resolve customer concerns and improve the overall experience. Advocate for customers internally, sharing feedback and insights to influence product development and service enhancements. Grow accounts through discovery calls and emails. Present product demos and proposals tailored to customer needs. Close sales and meet or exceed monthly revenue targets. Maintain accurate records of interactions and pipeline activity in the CRM system. Identify upsell and cross-sell opportunities within existing accounts. Qualifications 2+ years of experience in customer success, inside sales, or a related role. Strong communication and interpersonal skills. Proven ability to build relationships and influence decision-makers. Experience with CRM tools (e.g., Salesforce) Self-motivated with a passion for helping customers succeed. Ability to manage multiple priorities in a fast-paced environment. Customer Care Specialist Posted today Job Description About Us HelloConnect is a subsidiary of HelloFresh, founded to address years of challenges faced in its own customer care. Leveraging our extensive experience in developing customer care tailored to the immediate needs of HelloFresh, our solutions are hyper-focused on serving high-growth companies. Located in Manila, Philippines, we are now making this service available to other companies to benefit from our experience, scale, cost savings, and service level improvements. HelloFresh is a global leader in delivering delicious meal kits and grocery boxes straight to customers' doorsteps. We are dedicated to providing high-quality, convenient, and sustainable meal solutions that inspire people to cook and eat healthy at home. Our commitment to innovation and customer satisfaction drives our ongoing success. Our Customer Care Representatives - Manila is responsible for delivering a high level of courteous and efficient customer service in response to customer inquiries across multiple contact channels. You will be resilient and adaptable and have a natural passion for making people happy. You will be supported every day by a strong support network of Team Leaders and Trainers. Being the first point of contact for our customers. Providing general support and building engaging relationships on every customer call or interaction. Actively offer all HelloFresh products and benefits to our customers on all interactions in line with current demands. Investigating and resolving customer complaints and feedback. Work towards the Customer Care team KPIs and targets set by the management team. Report and document any kinds of issues to the responsible departments. Actively suggest ways to improve internal procedures and processes. Make every effort to support and positively reflect the HelloFresh brand to others Being an expert regarding company policies, tools, and systems Qualifications: At least 1 year Customer Service Experience in BPO set-up. At least High School Graduate (old curriculum). Amenable to work in EXXA Tower, Bridgetowne, Quezon City Customer Care Specialist San Juan, La Union ₱ - ₱ Y Public Safety Mutual Benefit Fund, Inc. (PSMBFI) Posted today Job Description Duties and Responsibilities Assists members in their various transactions with PSMBFI Handles general members' inquiries from different platforms (website, social media, email, text, call, walk-in, etc) Responds to incoming communications and walk-in members' inquiries about the status of benefit requests, membership benefits, and other optional plans. Ensures customer satisfaction by meeting customer needs in a courteous and timely manner Provides assistance on other related customer service campaigns that aim to increase customer loyalty and repeat businesses Performs tasks as provided for in the updated and approved PSMBFI Operations Manual Performs other related functions as directed by superior Qualifications With relevant trainings on customer service Proficient in MS Office applications Strong composition and prioritizing skills Ability to maintain confidentiality Good written and oral communication skills Customer Care Specialist Posted today Job Description Job Description / Basic Function To assist in the administrative and work coordination processes relating to the HMO/Insurance needs for the valued Clients in an efficient, workmanlike and professional manner. To ensure that the agreed or committed service level standards between the HMO/Insurance providers and the Clients are met or complied with accordingly. Requirements: Candidate must possess at least a Bachelor's/College Degree in any 4-year course. Required skills: Analytical, organized, proficient in MS Office especially excel, with good communication skills (verbal & written). Required languages: English, Filipino. Attention to detail and results-oriented are highly desired qualifications. Ability to work independently and handle multiple tasks simultaneously. At least one (1) year of work experience and training in voice and non-voice customer service. Qualities: Professionalism: Projects a courteous and helpful demeanor in all customer interactions. Efficiency: Able to handle tasks promptly and accurately. Team Player: Collaborates effectively with colleagues to achieve team goals. Adaptability: Can adjust to changing priorities and customer needs. Communication: Clear and effective verbal and written communication skills. Customer Care Specialist Posted today Job Description About Us Vivid Money is the first mobile banking app that combines all your daily money needs in one app. Whether it's spending, saving, or investing – Vivid offers an easy, flexible, and transparent solution to grow your money. Vivid is groundbreaking and has managed to reach over half a million users in only two years. We are currently looking for Customer Support Specialists (f/m/d) to join our Team What you will do Answering customer's requests via chat and email, helping and guiding them through the app and providing them with the best user experience in English Being our customers voice by sharing their feedback and reporting their issues Collaborating with our different teams and having direct impact to improve our Product Representing Vivid Money and build a trustful relationship with our customers Requirements Demonstrated expertise in customer support or service, with a preference for experience in the banking or financial services industry and dealing with SMEs Exceptional problem-solving and decision-making skills Good observational skills for process and product improvement Outstanding interpersonal and communication skills, encompassing both verbal and written proficiency in English Capable of managing multiple tasks and thriving under pressure in a dynamic environment Comprehensive knowledge of SME banking products, services, and processes. Capable of working within the CEST time zone, committing to 40 hours per week, distributed as 8 hours per day, excluding a 1-hour lunch break. Customer Care Specialist Taguig, National Capital Region ₱36000 - ₱48000 Y Citigroup Business Process Solutions Pte. Ltd. Posted today Job Description The Customer Solutions Officer role (Service Analyst 1) in CBPS is an entry-level position servicing off-shore clients of Citi . The overall objective of this role is to provides world class service excellence to Citi global clients by offering a remarkable phone and digital banking experience. They handle customer service-related concerns of Citi clients that may involve general service inquiries, billing and disputes, credit, collections, retentions, mortgage, fraud, telesales, rewards inquiries and fulfillment. The role also ensures customer inbound and outbound telephone inquiries are answered in an efficient and timely manner, maintaining compliance with departmental standards. They Identify and fulfill clients' necessities by providing an exceptional customer experience BENEFITS OF WORKING IN CITI: We offer a competitive salary package of 30-40K and other great benefits including: • HMO Health Insurance from day 1 for you and your unlimited qualified dependents • Life Insurance from day 1 • Medical and Dental Allowance • Total of 35 leaves credits in a year CAREER GROWTH: • Be part of our fast-growing teams of Customer Solutions Officers • Internal movement career opportunities within Citi • CBPS may assign candidates to different businesses based on candidate profiles, available openings & business needs REQUIREMENTS: • International BPO voice experience is a plus • College Graduate of any 4 year course • Call Center Experience is not required for applicants who completed a Bachelor's Degree • Fresh Graduates and those coming from different industries are welcome to apply • High School Graduates need to have 6 months BPO international voice experience • Conversant in English and comfortable speaking with other nationalities • Amenable working on shifting schedule, holidays & weekends (fixed 5-day work week) • Amenable to working in Bonifacio Global City, Taguig • Applicants should be eligible to legally work in the Philippines #J-18808-Ljbffr