E-Commerce Chat/Email Support

E Commerce Chat Email Support Amazon Asap

Pasig City, National Capital Region ₱30000 - ₱40000

Posted 1 day ago

Job Description

We are looking for a Customer Support Representative who will handle and resolve customer inquiries through chat, email, and inbound calls. The role requires professionalism, strong communication skills, and the ability to deliver excellent service while adhering to company standards.

Key Responsibilities

• Respond to customer inquiries via chat, email, and inbound calls in a professional and timely manner.
• Follow company protocols and process flows to provide accurate and satisfactory solutions.
• Participate in company-provided training essential for handling customer queries.
• Guide users through technical troubleshooting procedures using company SOPs.
• Engage with customers proactively, demonstrating a positive and professional approach.
• Document and track customer inquiries, complaints, and resolutions in the company database.
• Conduct follow-ups through calls or emails to ensure concerns are resolved.
• Escalate critical issues (e.g., product defects, social media complaints, DTI-filed cases) to the immediate superior.
• Uphold information security policies and maintain confidentiality of customer data.
• Perform other related tasks and ad hoc duties as required.

Job Qualifications

• College graduate (open to any course).
• Typing speed of 35–40 WPM with accuracy.
• Strong communication and interpersonal skills.
• Proficient in English and Tagalog with active listening skills.
• Ability to communicate clearly and use positive language with customers.
• Customer service experience is an advantage.
• Able to handle various customer types, including irate, elderly, VIP, and general customers.
• Technical background or troubleshooting experience is a plus.
• Willing to undergo and successfully complete company training.
• Comfortable working in a fast-paced environment.

Order Online Support Representative

Posted 1 day ago

Job Description

Now hiring for Retail Specialist at Metro Manila Sites We guarantee you an Easy and Fast One-day hiring process and earn up to 25k monthly plus more benefits This is a limited slot and urgent hiring, so don\'t miss this career opportunity. Apply now

Responsibilities:

• Handle customer inquiries and transactions related to retail products or services
• Process customer orders accurately and efficiently
• Resolve customer issues and escalate complex issues as needed
• Meet performance targets for productivity, quality, and customer satisfaction
• Maintain accurate records of customer interactions and transactions
• Collaborate with team members and other stakeholders to improve customer service processes

Qualifications:

• High school diploma or equivalent
• Good communication and interpersonal skills
• Excellent problem-solving and decision-making abilities
• Ability to thrive in a fast-paced and dynamic environment

BE PART OF A GROWING TEAM AND ENJOY WORK-LIFE BALANCE

Give us a ring, and let\'s talk about how we can help you. Apply now and receive a quick response within a day

Customer Service/Technical Support

Posted 1 day ago

Job Description

• Present products and services to clients
• Manage client relationship
• Preparing and implementing quality assurance policies and procedures.
• Performing routine inspections and quality tests.
• Identifying and resolving workflow and production issues.
• Ensuring that standards and safety regulations are observed.
• Addressing and discussing issues and proposed solutions with superiors.
• Documenting quality assurance activities and creating audit reports.
• Making recommendations for improvement.
• Creating training materials and operating manuals.
• User training

Requirements:

• Knowledge in Microsoft Office especially Excel
• Logical Analysis
• Can effectively and efficiently collaborate with the team
• Self-Determined and Open Minded especially during the training period.
• Can prevent mistakes and improve job quality
• Familiar with Data Management System

Job Types: Full-time, Permanent

• Paid training
• Work from home

Language:

Customer Service/Technical Support

Posted today

Job Description

Career Opportunity: Customer Service/Technical Support

Location: Mandaluyong City

For Customer Service Representative:

• College Graduate of any field
• Minimum of one (1) year call center experience in international voice account
• At least 6 months of experience in International Airline Account
• Experience with Omnichannel

For Technical Ads Support:

• At least 2 years completed in College Graduate or Associate Graduate
• At least one (1) year of experience in digital advertising

Work Arrangement: Onsite

Shift Schedule: Shifting (Morning, Mid, & Graveyard)

ManilaHiring #CSR #Digital #Mandaluyong #Airline #International Voice #Shifting #TSR

Job Type: Full-time

Benefits:

• Paid training

Work Location: In person

Technical Support

Posted 1 day ago

Job Description

• Basic knowledge of electrical and civil works is a plus, but not required. Willingness to undergo training is essential.
• Must possess good moral character and a positive work attitude.
• Senior High School graduates are preferred but not required.

Technical Support

Posted 1 day ago

Job Description

Qualifications:

• BS degree in Electrical, Electronics, Instrumentation, IT or relevant field.
• With related experience regarding technical support and service but fresh graduates who is willing to train are welcome to apply.
• Electrical, Instrumentation and Automation trainings/seminars.
• Excellent problem-solving and communication skills
• Good understanding of electrical drawings, P&ID, process flow chart and other technical papers.
• Initiative and work organization
• Must have documentation skills.
• Willing to travel and be assigned on site
• Able to attend client\'s request on weekends and holidays as required
• Team player
• Willing to work in Cainta, Rizal
• Can start ASAP.

Job Type: Full-time

Technical Support

Posted 1 day ago

Job Description

The Purpose Driven Career Objectives of a Bilingual Global Service Desk (Mandarin)

Work for one of the world\'s largest providers of outsourced (OSAT) semiconductor packaging, design, and test services. As a part of the team, you will be responsible for incoming requests for IT support and resolving software, application, network, account-related issues with computers. You will ensure user queries or issues are captured, validated, and triaged for further processing. You will be responsible for analyzing incident tickets and requests from customers or end-user, recommending solutions,s and escalating to the technical system owner. You will also ensure that ticket closure is within defined service levels. Make sure to communicate to users through different contact types such as email, phone, and chat. Lastly, you will receive English calls on global service desk hotline available to various Amkor locations in United States, Europe, and the Asia Pacific.

Work information

• Monday to Friday
• 7AM-4PM
• HMO upon hire

To apply for a Bilingual Global Service Desk (Mandarin), you are excellent at:

• Acts as the single point of contact for end-users in any IT-related inquiry, issue, or request.
• Records all English language incident tickets, system alerts, and requests.
• Serves as the Remote support running 24/7 supporting all Amkor locations globally.
• Analyses incident tickets, system alerts and request then provide solutions or recommendations.
• Categorize, prioritize, and assign reported incidents and provide solutions
• Administers the account management for various systems particularly global accounts such as active directory, Agile PLM, SAP, and manufacturing systems like MES, AMS, CIM, etc.
• Determine proper escalation or higher level of support group (application support, infrastructure, or Infosec team) if needed for more technical analysis and resolution.
• Ensure all incident tickets and requests are closed with resolution in accordance with the Service Level Agreement (SLA) metrics.
• Other functions may be assigned from time to time by a superior

Your Success Profile includes:

• Proficiency in Mandarin language (both written and verbal)
• 2 years of related work experience
• Practice ITIL method and processes
• With knowledge in ServiceNow or equivalent system
• Good presentation, and technical computer skills
• Analytical and proficient in Incident triage

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Location

Technical Support

Pasig City, National Capital Region ₱ - ₱ Y KMC Solutions

Posted 1 day ago

Job Description

As a Tier 1 Technical Customer Experience (CX) Advocate, you are the first line of support for our customers, providing exceptional service and technical assistance. Your role is pivotal in ensuring customers maximize their experience with our products and services. This position demands outstanding communication skills, a problem-solving mindset, and the ability to adapt to a fast paced, dynamic environment.

Responsibilities

Customer Support

• Provide real-time support through Zendesk tickets and calls, ensuring prompt and accurate resolutions.
• Handle incoming phone calls to troubleshoot customer issues with empathy and clarity.
• Address a wide range of inquiries, including hardware setup, software functionality, troubleshooting, and best practices.

Technical Expertise

• Gain in-depth knowledge of Photobooth Supply Co.\'s products, including assembly, software, hardware, printing solutions, and account management.
• Troubleshoot and resolve technical issues while escalating complex cases to the Tier 2 team when necessary.
• Work closely with the Tier 1 Team, fellow advocates, and Tier 2 teams to share knowledge, resolve escalations, and improve workflows.
• Participate in team training, mentorship, and development sessions to enhance your skills

Qualifications

• 2-3 years of technical support experience.
• Previous experience troubleshooting hardware and software remotely is required.
• Exceptional English language written and verbal communication skills.
• Strong problem-solving skills with a customer-first mindset.
• Ability to troubleshoot technical issues in a clear, concise manner.

Preferred

• Familiarity with Zendesk support ticketing systems.
• Background in photography, software, or event-related technology is a plus.
• Proactive and resourceful in identifying solutions.
• Comfortable working in a remote team environment.
• Strong attention to detail and organizational skills. Ability to handle a high volume of inquiries while maintaining quality.
• Empathy and patience when dealing with customer challenges.

Technical Support

Posted today

Job Description

Embrace the innovation with iOPEX Technologies. Join us now

We are hiring for awesome and tech-savvy Technical Support for our # team.

With at least 1 year of Technical Support experience:

Technical Support Specialist (Pre-dominantly Non-voice)

Technical Support System Specialist (Pre-dominantly Non-voice)

• Technical Sales Specialist (Pre-dominantly Non-voice)
• Technical Support Representative (US Voice/Non-voice)
• Technical Service Support Representative (Pre-dominantly Non-voice)
• Technical Service Support Representative - Level 2 (Pre-dominantly Non-voice)

Job Overview:

As a technical support representative, you\'ll work directly with our customers over phone. Our team focuses on helping our customers directly with issues they are experiencing with our product or its functionality.

What you will be doing:

• Handle customer issues via phone calls for a technology product in home network
• Troubleshoot technical issues pertaining to products in WiFi surveillance cameras
• Provide active updates to the customer until the issue has been resolved
• Triage issues to Level-2 and Customer Care team in other global locations
• Accurately document cases in-line with process requirements
• Draft and send email follow-ups to the customer about cases that are being handled
• Maintain a positive attitude and calmly resolve issues customers face with the product

What we are looking for:

• At least a Senior High School or High school old curriculum graduates
• Should have at least 1 year of Technical Support on a BPO set up
• Excellent oral and written communication skills
• Well versed in computer systems and navigating mobile apps
• Basic knowledge of computer networking principles (Internet, LAN, Wi-Fi) and operating systems
• The ability to communicate technical information in an accessible manner to non-technical customers
• Good understanding of customer service processes, tools and best practices
• Ability to multi-task (Speak to customers on phone and type case notes in concurrence)
• Should be willing to work onsite on a shifting in BGC, Taguig

Other info:

• Application Process: 1 Day hiring (Onsite Process depending on the availability of the hiring managers)
• Work set up: Onsite
• Schedule: Shifting
• Salary Range: Your current and expected salary as well as your interview with the hiring managers will be considered for the offer

What\'s in it for you?

Our people enjoy some amazing perks, check out a few below:

• Competitive salary package
• Stability (Continuously getting pioneer accounts)
• Learning sessions every week
• HMO
• Leave credits/Leave conversions
• Uncapped annual appraisal
• 2 days off

And most importantly, you\'ll be part of a growing company with dynamic and engaging team.

Interested? Here are ways to reach us:

• Please make sure to complete this application form:
• Send a message to | Yan & Krizia)
• Walk in and look for YAN & KRIZIA- our office located at 12th Floor SIX/NEO (previously Net Lima) 26th street 5th avenue BGC, Taguig

Technical Support

Paco, Metropolitan Manila ₱ - ₱ Y Unison Solutions Delivery, Inc.

Posted today

Job Description

JOB HIGHLIGHTS

• Life Insurance Coverage upon hiring.
• Career advancement based on performance.

KEY RESPONSIBILITIES

• Unpacking and packing of unit: Careful handling of all units, including organize unpacking and repacking to prevent damage and ensure efficient workflow.
• Assembly and disassembly (RAM Installation): Safe and precise disassembly of system units, ensuring all components are securely and correctly installed.
• Cleaning: Light dusting and cleaning of internal and external components during assembly/ disassembly.
• Resealing: Proper resealing of units after successful RAM installation and testing, ensuring all screws, panels, warranty and box seals are in place for transport.

JOB REQUIREMENTS AND QUALIFICATIONS

• Graduate of any IT related course (Bachelors or Vocational).
• Fresh graduates are welcome to apply.
• With basic knowledge in hardware and software troubleshooting.
• Applicants must be willing to be assigned in Paco, Manila and Caloocan.

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