It Support Specialist Makati Onsite

IT Support Specialist – Makati (Onsite)

Location: Makati, National Capital Region. Confidential company information included.

Responsibilities :

• Support B2B customers in their business travels.
• Liaise with suppliers and partners to resolve booking issues.
• Maintain high satisfaction standards and strive to exceed customer expectations when managing bookings, queries, and requests.
• Identify, address preemptively, and resolve problems; act as an owner to anticipate issues.
• Help define and establish best practices with sales, operations, and customer care teams.
• Stay up-to-date with new features and product launches in TravelPerk.

Qualifications :

• Customer service background in hospitality (hotels, travel agencies, airlines, offices).
• At least 1 year of experience in a similar position.
• Excellent communication skills in Business English, spoken and written.
• Proven experience delivering exceptional service in a client-facing role.

Job Details :

• Job Type: Full-time, Permanent
• Salary: Php 21,000.00 – Php 25,000.00 per month
• Benefits: On-site parking, Paid training, Pay raise
• Schedule: 8-hour shift
• Supplemental Pay: 13th month salary, Overtime pay

Location/Relocation :

• San Pedro, Laguna (relocation/relocation planning may be required)

Customer Support Associate – Makati (BPO)

Location: Makati, Philippines. This is a full-time, onsite role with a focus on customer support.

Responsibilities :

• Handle phone, live chat, and email support shifts.
• Help customers by understanding queries and providing solutions.
• Search Knowledge Base and FAQ for information to resolve issues.
• Coordinate with Operations or KYC teams via internal ticketing system; escalate when needed.
• Attend coaching and client-improvement trainings.

Qualifications :

• Customer service experience in BPO with at least 6 months in a similar role.
• Strong English communication skills.
• Ability to multi-task and adapt to a fast-paced environment.
• Detail-oriented with problem-solving mindset.
• Ownership mindset and ability to provide resolutions.
• Basic computer skills; typing speed 40 WPM; 100% accuracy.
• Filipino resident in the Philippines.

Job Details :

• Salary: From Php 19,000.00 per month
• Benefits: Paid training, Pay raise
• Schedule: 8-hour shifts; Night/Overnight shifts available
• Location: Ayala Ave., Makati City

Orbit Teleservices – Customer Support Representative

Locations include Bacoor, Cavite and nearby areas. Full-time, permanent; fresh graduates welcome.

Responsibilities :

• Provide assistance, training, and troubleshooting support to lower-level staff.
• Schedule work to ensure proper phone coverage; monitor call priority and escalate where needed.
• Prepare standard reports to track workload, response time, and quality.
• Resolve telephone messages and deliver information.

Qualifications :

• High school graduate with attention to detail
• Self-motivated and able to handle pressure
• Excellent English communication skills
• Knowledge of basic Microsoft programs
• Not currently employed

What Orbit Can Offer :

• HMO after 3 months for 3 dependents
• 13th month pay, awards, paid leaves, attendance bonus
• Discounts on partner gyms, growth through training

Job Details :

• Job Type: Full-time, Permanent, Fresh graduate
• Salary: From Php 19,000.00 per month
• Benefits: Paid training, Pay raise
• Schedule: 8-hour shift
• Location: Bacoor, Cavite

Technical Support – OpenText

Location: Makati, Taguig, Mandaluyong, and other NCR locations. OpenText seeks Technical Support and Service Delivery professionals.

Responsibilities :

• Provide production monitoring, error analysis, and act as primary contact for usage questions and issues.
• Deliver technical support, analyze issues, provide resolutions, and notify customers of status.
• Collaborate cross-functionally; contribute ideas to knowledge base.
• Occasional on-call/weekend rotation and other duties as assigned.

Qualifications :

• Experience with Unix/Linux and Windows OS
• Experience with SQL/Oracle databases and Active Directory
• EDI knowledge preferred
• Strong English communication; ability to explain technical concepts to non-technical users

Job Details :

• Job Types: Full-time, Permanent
• Salary: Php 22,000.00 – Php 24,000.00 per month
• Benefits: Flextime, Paid training, Pay raise
• Schedule: 8-hour shifts; various shifts
• Supplemental Pay: 13th month salary, bonus, overtime, performance bonus, yearly bonus
• COVID-19 considerations: Always

Note: This description consolidates multiple postings for IT Support, Customer Support, and Technical Support roles across the Philippines. All content remains in the original language with no added facts. If you need a single-role focus (e.g., only IT Support Specialist in Makati), I can tailor the description accordingly.

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