Customer Support Specialist

Overview

Role Details

Location: McKinley, BGC, Taguig

Work Set-up: Full Onsite

As a Customer Support Specialist, you’ll be part of a frontline team dedicated to helping customers via email, chat, or phone. This is an onsite role based at McKinley, BGC Taguig, where you’ll work closely with peers and team leads to deliver timely, empathetic, and accurate customer support.

You will play a key role in representing partner brands, ensuring customer issues are resolved effectively while maintaining professionalism and care.

• Provide excellent customer service through phone, email, and/or chat support.
• Handle inquiries, complaints, and requests with empathy and accuracy.
• Troubleshoot product or service issues, escalating when needed.
• Document and update customer records and interactions in CRM systems.
• Collaborate with team members and leaders to improve workflows and service quality.
• Meet or exceed key performance indicators (KPIs) such as response time, resolution rate, CSAT, and quality standards.
• Uphold company and partner values, ensuring each interaction reflects professionalism and care.

• At least 1 year of BPO or customer support experience (email, chat, or phone). Fresh graduates with strong communication skills are also encouraged to apply.
• Strong English communication skills (written and verbal); CEFR B2 or above preferred.
• Proficiency with customer service tools, CRMs, or ticketing systems is an advantage.
• Strong problem-solving, multitasking, and organizational skills.
• Resilient under pressure, with a growth mindset and willingness to learn.
• Flexible to work on shifting schedules, weekends, and holidays, depending on partner requirements.
• Must be willing to work onsite at McKinley, BGC Taguig.

• Competitive Base Salary
• Generous Paid Time Off
• Comprehensive Benefits Package (medical, dental, vision)
• Training and Professional Development Opportunities
• 1-on-1 Coaching and Mentorship

Our core values bring intention to our work and set the tone for our culture. From the partners we serve to the associates who work with us, we share a set of core values that guide our actions.

• Care for others - Cooperate, empathize, and seek opportunities to put each other first.
• Embrace growth - Expand your mind by taking calculated risks, developing your skills, and staying open to change
• Manifest trust - Trust is the bond that allows us to work at our highest levels, as members of a team, in a unified direction. It is continuously earned by delivering on our commitments.
• Take ownership - Doing the right thing should come naturally.
• Be humble - Seek guidance, receive feedback, ask questions, and listen to your colleagues

Crescendo is proud to be an equal-opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process. If you require assistance or accommodations to participate in the job application or interview process, please contact .