It Service Desk

IT Service Desk Taguig onsite

Location: Taguig, Philippines. Support our B2B customers in their Business Travels.

Responsibilities:

• Liaise with suppliers and partners to resolve booking issues
• Maintain high satisfaction standards and exceed customer expectations when managing bookings, queries, and requests
• Identify and preemptively address problems; act as an owner and anticipate issues before they arise
• Help define and establish best practices with sales, operations, and customer care
• Stay up-to-date with new features and product launches in TravelPerk

Qualifications:

• Customer service background in Hospitality (hotels, travel agencies, airlines, offices)
• At least 1 year of experience in a similar position
• Excellent communication in Business English (spoken and written)
• Proven track record in delivering excellent service in a client-facing role

Job Details:

• Job Types: Full-time, Permanent
• Salary: Php21,000.00 - Php25,000.00 per month
• Benefits: On-site parking, Paid training, Pay raise
• Schedule: 8 hour shift
• Supplemental Pay: 13th month salary, Overtime pay
• Location notes: San Pedro, Laguna (relocation/commute required)
• Education: Senior High School (preferred)

Note: This advertiser has chosen not to accept applicants from your region.

Job: Customer Support Associate (Makati)

Location: Makati, Philippines. Onsite full-time role.

Responsibilities:

• Phone or Live chat shift support
• Help customers by understanding queries and providing solutions
• Search Knowledgebase/FAQ for relevant information
• Coordinate with Operations or KYC teams via internal ticketing system
• Escalate tickets as needed
• Email shift: manage oldest-to-newest emails
• Attend coaching sessions and client-improvement trainings

Qualifications:

• Customer service experience in BPO; 6 months+
• Strong English communication
• Ability to multi-task and work in a fast-paced environment
• Problem-solving mindset, attention to detail
• Onsite work eligibility; Filipino resident

Job Details:

• Salary: From Php19,000.00 per month
• Benefits: Paid training, Pay raise
• Schedule: 8 hour shift; Night/Odd shifts available

Note: This advertiser has chosen not to accept applicants from your region.

Job: CSR - Customer Support Specialist (Up to 30k)

Location: Manila, Trinity Workforce Solutions

Qualifications:

• 6-18 months call center experience (Voice Account) or 1st year college/HS
• Amenable to work onsite; residence within Metro Manila or CALAMBA
• Willing to work in shifting or graveyard shifts

Responsibilities:

• Resolve customer inquiries/requests
• Maintain accurate files; ensure timely handling of requests
• Provide friendly, confident, and knowledgeable service

Additional:

• Schedule: Night shift
• Location: Metro Manila/CALABMA

Note: This advertiser has chosen not to accept applicants from your region.

Job: CSR / Customer Support Specialist (Up to 29k)

Location: Manila, Trinity Workforce Solutions

Qualifications:

• At least 18 months call center experience (Voice International Account)
• 1st year college completed
• Amenable to onsite work at Northgate/Alabang
• Fixed graveyard shift

Responsibilities:

• Resolve customer inquiries
• Maintain accurate files; timely handling of requests
• Provide friendly, confident, knowledgeable service

Why Us:

• Competitive salary; 15% Night Differential; HMO + 2 dependents

Salary: Up to Php29,000.00 per month

Other:

• Night shift; onsite
• Education questions for application

Note: This advertiser has chosen not to accept applicants from your region.

Job: Technical Support Specialist

Location: Makati, National Capital Region; OpenText

Overview: The Information Company; provide production monitoring, error analysis, and customer contact for OpenText products.

You Are Great At:

• Provide technical support; respond to cases; production support; issue resolution
• Cross-functional collaboration; contribute to knowledge base
• May require on-call/weekend rotation

What It Takes:

• Experience with Unix/Linux/Windows; SQL/Oracle; Active Directory
• EDI knowledge preferred; strong English communication

Notes:

• Vaccination policy for office entry; equal opportunity employer

Note: This advertiser has chosen not to accept applicants from your region.

Job: Technical Support Representative

Locations: Taguig, Makati, Mandaluyong (various Gratitude Inc. offices)

Overview: Provide excellent customer service; collaborate across teams.

Responsibilities:

• Provide excellent service via active listening
• Handle confidential information securely
• Aim to resolve on first call; proactive
• Communicate effectively with customers

Qualifications:

• Filipino citizen or equivalent; strong English
• Problem-solving, shift flexibility; Windows skills
• Strong organization and prioritization

Job Details:

• Salary: Php22,000.00 - Php24,000.00 per month
• Benefits: Flextime, Paid training, Pay raise
• Schedule: 8 hour shift; shift system
• Supplemental Pay: 13th month, bonus, overtime

Note: This advertiser has chosen not to accept applicants from your region.

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