It Support Services Manager

Technical Support Manager – Manila

Job Type: Permanent

Overview

JOB SUMMARY: A Service Supervisor is generally assigned for the upkeep of the company's assets deployed in different areas across the country via on-site and remote implementations. This person must be analytical and sufficiently trained in every aspect of the job. He/she is expected to deliver concise reports and outputs.

Responsibilities

• Remote and on-site asset technical support, updating and documentation.
• Hardware and software installation and configurations.
• Periodic on-site asset maintenance.
• Assists in research and development of IT hardware requirements.
• Monthly and concurrent processing of COP, COC, COI (Certificates of Performance, Completion, and Implementation).

Qualifications

• At least a graduate of any Computer, IT or related course.
• Experience in remote and on-site technical support, hardware and software installation and configurations.
• Minimum 3 years of experience on the scope of work.
• Experience as an IT/Computer technician from a reputable company.
• 7 years minimum of experience with team management experience.
• Willing to work onsite in Ortigas office and do field work if needed.

Technical Support Specialist – Makati

Company: Asia Systems Group, Inc. | Location: Makati, National Capital Region

Job Description

Job responsibilities:

• Handle various IT-related tasks at the office (software installation, deployment of laptops/desktops, networking, troubleshooting of user issues, etc.).
• Act as data protection officer for the company (data security).
• Monitor server and firewall logs, monitor CCTV cameras.
• Prepare inventory of assets, IT alerts/reports, monitoring logs; prepare status reports.
• Perform other technical activities.

Job requirements:

• Graduate of a 4-year computer science course.
• At least 2 years of IT technical support experience.
• Knowledgeable in hardware and software troubleshooting.

Salary: Php 13,000.00 – Php 15,000.00 per month

Benefits: Health insurance

Schedule: 8 hour shift, Day shift

COVID-19 considerations: office protocols include acrylic dividers, alcohol, air purifiers

Location notes: Makati City – reliable commute or relocation required

License/Certification: Microsoft certification preferred

Technical Support Specialist – Makati (Second Listing)

Same details as above.

IT Technical Support

Location: Makati | Schedule: 8 hour shift

Job Description

Desktop Support Engineer handles repair, maintenance, and upgrades of hardware to ensure optimal workstation performance. Troubleshoot and provide end-user assistance. Escalate to 2nd/3rd level per Service Desk processes. Manage service requests, software installation, new computer setups, upgrades, etc.

Qualifications:

• At least 1 year IT support experience.
• Open for project-based employment (1-year renewable contract).
• Willing to work in Makati; Monday to Friday 7:00–16:00; OT available on weekends/REST days.
• Education: Bachelor’s preferred.
• Experience: IT Support 1 year (preferred).

Job Type: Fixed term; Contract length: 12 months. 8-hour shift.

Ecosystem (Technical Support Representative)

Location: Boni, Mandaluyong (Temporary Work from Home/Hybrid)

Overview: The Ecosystem Cloud Support Team supports Ecosystem Cloud Sales Team to drive adoption and utilization of cloud services, building relationships with key technology partners.

Responsibilities

• Provide resolution of internal and customer-related technical support cases.
• Stay updated with Google/G-Suite technologies; disseminate knowledge to the team.
• Escalate difficult technical/business issues to Sales and Customer Support teams.
• Troubleshoot technical product issues with support/product teams.
• Create Knowledge Base Articles/Technical Notes; file enhancement requests with product management.
• Support global Ecosystem Sales Directors and Enablement teams on Google Workspace add-ons and resale orders.

Qualifications

• Bachelor’s degree in IT-related field (open to undergraduates with relevant experience).
• 1 year of experience in technical support.
• Knowledge of Windows OS architecture and security is a plus.
• Location: temporary work-from-home/hybrid; flexible schedule.

Technical Support Representative (TSR) – Taguig

Location: BGC, Taguig

Job Description

Urgent hiring for IT Service Desk and Technical Support Representative. Responsibilities include providing expert advice and information to customers about products and services; focus on customer service and consultative selling to drive profitability.

Notes: Onsite role; apply via link; various benefits and shifts offered. Requires 2+ years of technical service or ITSD experience; willingness to work onsite in Taguig.

Technical Support Representative – Ayala Makati

Location: Ayala Makati

Job Description

Technical Support Representative will troubleshoot hardware/software problems and provide end-user assistance. Must have 1 year IT support experience; for college graduates or undergraduates with IT experience; onsite work required. Salary: Php22,000.00 – Php35,000.00 per month. Benefits include health insurance, paid training, bonuses, and flexible schedules.

Note: Multiple postings with similar requirements across Manila area.

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