Enterprise Provisioning Support Specialist

Enterprise Provisioning Support Specialist job...

Makati, National Capital Region Confidential

Posted 19 days ago

Job Description

Overview

(Job Alert) Customer Support Associate

Hey there Yes, YOU. We are in need of YOU A BPO Company in Makati is in need of a Customer Support Associate. This is a full time and onsite job with the following work responsibilities and qualification.

Responsibilities

• Phone or Live chat shift
• Help customers by understanding their queries and providing solutions
• Searching the Knowledgebase and FAQ for relevant information to provide solutions
• Communicate with Operations or KYC teams through the internal ticketing system, if the case needs their input
• Escalate tickets to the internal team, if needed
• Email shift
• Work through the email queue from the oldest emails to the newest
• Attend any coaching sessions set up by your Team Lead or QA
• Attend any improvement training set up by the client

Qualifications

• Customer Service in a BPO industry with at least 6 months experience
• Great level of understanding of English, capable of working with English tooling and Knowledge Base
• Ability to multi-task and take responsibility in challenging situations
• Able to adjust to a fast-paced environment / constant changes
• Problem-solving mindset with strong attention to detail
• Ability to take ownership of contact to provide resolution to client
• Ability to provide and receive feedback (it’s a two-way street)
• Has a growth mindset with the desire to learn/keep learning
• Basic Computer skills with a typing speed of 40 WPM, 100% accuracy
• Filipino resident in the Philippines

A Day in the Life of a CS Agent (REMINDERS)

• :) Create a wonderful customer experience as you understand that making a customer happy is crucially important to a business\'s success
• :) Be creative, friendly, and solution-oriented with customers and colleagues
• :) Understand the need to meet expectations, rise above them, and go that extra mile for customers
• :) Be honest, able to own up to your mistakes, and never break promises
• :) Provide world-class customer support via chat, email, phone
• :) Work with the client’s internal teams to provide the best possible resolutions to the customer
• :) Use the available resources, like Knowledge Base and tools, to search for answers and craft thorough responses to customer queries

Work location: Ayala Ave., Makati City, Philippines

CSR - Customer Support Specialist Up to 30k

Manila, Metropolitan Manila Trinity Workforce Solutions

Posted today

Job Description

Qualifications :

• 6 - 18 months call center experience (Voice Account)
• HS Graduate or completed 1st year college (1st and 2nd sem)
• Amenable to work onsite
• Residing within Metro Manila and CALAMBA
• Able to work on a shifting schedule or graveyard shift

Responsibilities :

• Resolving customer inquiries/requests
• Developing and maintaining accurate files
• Ensuring customer requests are handled in an appropriate and timely manner
• Providing cutting-edge service in a friendly, confident, and knowledgeable manner

Required Skill Set :

• Analytical and problem solving
• Time Management
• Communication & Relationships
• Aptitude

Schedule: Night shift, Shift system

Application Questions: Do you have BPO experience as a Call Center Agent? Highest education? Onsite work? Current residence?

Csr / Customer Support Specialist Up to 29k

Manila, Metropolitan Manila Trinity Workforce Solutions

Posted today

Job Description

Qualifications :

• At least 18 months call center experience (Voice International Account)
• Completed 1st year college (1st and 2nd sem)
• Amenable to work onsite (Northgate, Alabang)
• Fixed graveyard shift

Responsibilities :

• Resolving customer inquiries/requests
• Developing and maintaining accurate files
• Ensuring customer requests are handled in an appropriate and timely manner
• Providing cutting-edge service in a friendly, confident, and knowledgeable manner

Why Us :

• Competitive Salary
• 15% Night Differential
• HMO plus 2 free dependents

Salary: Up to Php29,000.00 per month

Schedule: Night shift

Application Questions: Highest education? Onsite work? Current residence? 18 months BPO experience?

Technical Support Specialist

Makati, National Capital Region opentext

Posted today

Job Description

OPENTEXT - THE INFORMATION COMPANY
As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.

The Opportunity :

• Provide production monitoring of data, error analysis, and serves as the customer contact for questions on usage, functionality and problems encountered with OpenText products and services.

You Are Great At :

• Providing technical support, responding to case service levels, providing production support, analyzing issues, providing resolution, and customer notification. Recreating customer issues and escalating when needed.
• Working cross-functionally to deliver quality resolutions; contributing ideas to knowledge base.
• Performs other duties, on-call and weekend rotation may be required.

What it takes :

• OS: Unix/Linux and Windows
• Database: SQL, Oracle
• Active Directory
• EDI knowledge preferred
• Strong English communication; able to explain technical concepts to customers

Additional Notes: Global Vaccination policy and Equal Opportunity Employer statements included.

Technical Support Representative

Posted today

Job Description

Overview

Our Technical Support Representatives are vital members of our company. You will field customer inquiries and provide solutions that help create excellent customer experiences. You will have the chance to work in a highly collaborative and engaging environment.

Responsibilities :

• Provide excellent customer service through active listening
• Work with confidential customer information securely
• Aim to resolve issues on the first call by being proactive
• Communicate effectively with customers

Qualifications :

• Filipino citizen or equivalent legal status
• English communication skills
• Strong logic and problem-solving
• Availability to work in various shifts
• Windows OS knowledge
• Organization and prioritization
• TP PRNQE

Job Types: Full-time, Permanent

Salary: Php22,000.00 - Php24,000.00 per month

Benefits: Flextime, Paid training, Pay raise

Schedule: 8 hour shift, Shift system

Supplemental Pay: 13th month, Bonus, Overtime, Performance bonus, Yearly bonus

COVID-19 considerations: Always

Technical Support Representative

Taguig, National Capital Region Gratitude Inc.

Posted today

Job Description

Overview...

Responsibilities :

• Provide excellent customer service through active listening
• Work with confidential customer information securely
• Aim to resolve issues on the first call by being proactive
• Communicate with customers

Qualifications :

• Filipino citizen or equivalent legal status
• English communication skills
• Strong logic and problem-solving
• Available in various shifts
• Windows OS knowledge
• TP TGG

Job Types: Full-time, Permanent

Salary: Php22,000.00 - Php24,000.00 per month

Benefits: Flextime, Paid training, Pay raise

Schedule: 8 hour shift, Shift system

Supplemental Pay: 13th month, Bonus, Overtime, Yearly bonus

COVID-19 considerations: Always

Technical Support Representative

Makati, National Capital Region Gratitude Inc.

Posted today

Job Description

Overview...

Responsibilities and Qualifications repeated similarly for multiple Makati locations pending normalization.

What Locations Can I Find These Jobs In?

Various locations listed in the posting include Makati, Manila, Taguig, Mandaluyong, Antipolo, Marikina, and others within the National Capital Region.

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