Customer Support Specialist

Customer Support Specialist Jobs in Manila

Multiple opportunities in Manila with Trinity Workforce Solutions and partners. Roles include customer support, care, and technical support across various account types and shifts. Responsibilities and qualifications vary by position but generally include handling customer inquiries, maintaining records, ensuring timely resolution, and strong communication skills. Below are refined sections for the listed postings.

Csr - Customer Support Specialist Up to 30k

Location: Manila, Metropolitan Manila

Job Description

Qualifications :

• 6 - 18 months call center experience (Voice Account)
• HS Graduate or completed 1st year college (1st & 2nd sem)
• Amenable to work onsite; residing within Metro Manila and CALAMBA
• Willing to work on shifting schedule or graveyard shift

Responsibilities :

• Resolving customer inquiries/requests
• Developing and maintaining accurate files
• Ensuring customer requests are handled in a timely manner
• Providing courteous, confident, and knowledgeable service

Required Skill Set :

• Analytical and problem-solving skills
• Time management
• Communication and relationship-building
• Aptitude

Schedule :

• Night shift
• Shift system

Application Questions :

• Do you have BPO experience as a Call Center Agent?
• Highest educational attainment?
• Are you okay to work onsite?
• Current residence

Csr / Customer Support Specialist Up to 29k

Location: Manila, Metropolitan Manila

Job Description

Qualifications :

• At least 18 months call center experience (Voice International Account)
• Completed 1st year college (1st & 2nd sem)
• Amenable to work onsite (Northgate, Alabang)
• Fixed graveyard shift

Responsibilities :

• Resolving customer inquiries/requests
• Developing and maintaining accurate files
• Ensuring customer requests are handled in a timely manner
• Providing courteous, confident, and knowledgeable service

Why Us :

• Competitive Salary
• 15% Night Differential
• HMO plus 2 free dependents

Salary : Up to Php29,000/month

Schedule :

• Night shift

Application Questions :

• Highest educational attainment?
• Are you okay to work onsite?
• Current residence?
• Have at least 18 months BPO experience as Call Center Agent?

Customer Care Specialist Makati

Location: Makati, National Capital Region

Job Description

Responsibilities :

• Provide excellent customer service through active listening
• Handle confidential customer information securely
• Resolve issues on first contact when possible
• Communicate clearly with customers

Qualifications :

• At least 2 years of college with 3 years BPO experience
• Preferably BPO experience in E-Commerce
• Attention to detail, organized, team player
• English communication and computer proficiency
• Intermediate Excel skills
• Amenable to shift work (mostly night)

Salary : Php 25,000 – Php 40,000

Schedule :

• Night shift
• Shift system

Application Question(s) :

• Experience: 3 years in customer service (preferred)

Customer Care Officer - Shippingcart

Location: Makati, National Capital Region

Job Description

About QuadX and ShippingCart; cross-border digital logistics and e-commerce payment processing; QuadX brands include ShippingCart, Gogo Xpress, XPay. Role is in QuadX Customer Care Team based in Makati City.

What You’ll Do :

• Perform proactive calls to resolve issues
• Participate in team projects to improve customer experience and SLAs

What You’ll Need :

• College graduate of any course
• 2+ years in fast-paced service environment
• Proficient in Microsoft Office; strong English communication
• Strong troubleshooting, EQ, and customer-focused mindset
• Willing to be assigned morning shift to 9pm and weekends
• Experience in logistics or call center required

About the Team :

QuadX Customer Care is dedicated to handling customer concerns and coordinating with internal partners.

Note: This listing notes privacy and regional eligibility information not included here for brevity.

Admin Support/Customer Success/Escalations Specialist

Location: Remote

Overview :

Client Success Specialist (Escalations) focuses on service recovery, escalation calls, certificate releases, and accurate student allocations for GetmyCourse and partner RTOs.

Key Responsibilities :

• Handle escalated customer issues professionally to resolve satisfactorily
• Conduct service recovery calls to address student concerns
• Coordinate with RTOs for timely certificate releases and accurate allocations
• Maintain records of escalations and resolutions
• Collaborate with operations to improve processes
• Manage refunds and certificate releases; liaise with students, RTOs, and internal teams

KPIs :

• Count of positive reviews
• Accuracy of cancellation refunds
• Certificate releasing accuracy and timeliness

Qualifications :

• Experience in client-facing roles (customer support or client success)
• Attention to detail and quality
• Ability to work in fast-paced environment and manage priorities
• Strong interpersonal and communication skills
• Proven track record of meeting performance targets

Benefits :

• Work from home (remote) and AU morning shift
• Incentives and growth opportunities; health insurance after 1 year
• International travel incentives

Customer Support Roles in Makati/Taguig

Locations include Makati and Taguig, National Capital Region. Details for specific postings (OpenText, Gratitude Inc., etc.) cover technical and customer support responsibilities and required skill sets, including:

• Technical support with OS, database, and Active Directory familiarity
• Strong English communication; ability to work various shifts
• Salary ranges typically Php 20,000 – Php 24,000 + benefits; 8-hour shifts; some roles offer 13th month, overtime, and bonuses

Note : Each listing may specify regional eligibility and privacy terms; details are provided by the employer and not reproduced in full here.

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