It Technical Support

Makati, National Capital Region

Posted today

Technical Support - OpenText (The Information Company)

Overview

As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.

The Opportunity : Provide production monitoring of data, error analysis, and serve as the customer contact for questions on usage, functionality and problems encountered with OpenText products and services.

You Are Great At :

• Providing technical support, responding to case service levels, providing production support, effectively analyzing issues, providing issue resolution, and customer notification. Recreate customer issues and escalate to appropriate level.
• Working cross-functionally within the organization to deliver quality, satisfaction, and resolutions; submit/provide ideas for new content to knowledge base.
• Performing other duties/projects that may be assigned and may require on-call and weekend rotation.

What it takes :

• Experience with Unix/Linux and Windows operating systems.
• Experience with SQL and Oracle databases.
• Experience with Active Directory.
• EDI knowledge preferred.
• Strong English communication skills and ability to deliver technical solutions to customers who may or may not be EDI savvy.

Additional Notes :

• Global vaccination policy for office entry; accommodations may be available for specific roles.
• Equal Opportunity Employer; diversity valued.

Technical Support Representative (Philippines)

Overview

Our Technical Support Representatives are vital members of our company. You will field customer inquiries and provide solutions to create excellent customer experiences in a collaborative environment with opportunities to grow your career.

Responsibilities :

• Provide excellent customer service through active listening.
• Handle confidential customer information securely.
• Aim to resolve issues on the first call by being proactive.
• Communicate with customers clearly and appropriately.

Qualifications :

• Filipino citizen or equivalent legal status.
• Proven oral and written English communication skills.
• Strong logic and problem-solving skills.
• Availability to work in various shifts.
• Experience using Windows operating systems.
• Good organization and prioritization skills.

Job Types : Full-time, Permanent

Salary : Php22,000.00 – Php24,000.00 per month

Benefits :

• Flextime
• Paid training
• Pay raise

Schedule :

• 8 hour shifts
• Shift system

Supplemental Pay :

• 13th month salary
• Bonus pay
• Overtime pay
• Performance bonus
• Yearly bonus

COVID-19 considerations: Always

Technical Support Representative

Locations: Taguig, Makati, Mandaluyong, Antipolo, Ortigas (all in National Capital Region), Gratitude Inc.

Posted today

Overview

Our Technical Support Representatives are vital members of our company. You will field customer inquiries and provide solutions that help create excellent customer experiences. You will work in a collaborative and engaging environment with opportunities to grow your potential and career.

Responsibilities :

• Provide excellent customer service through active listening
• Work with confidential customer information securely
• Aim to resolve issues on the first call by being proactive
• Communicate with customers appropriately

Qualifications :

• Filipino citizen or equivalent legal status
• Proven oral and written English communication skills
• Strong logic and problem-solving skills
• Availability to work in various shifts
• Experience with Windows operating systems
• Excellent organization and prioritization skills

Job Types : Full-time, Permanent

Salary : Php22,000.00 – Php24,000.00 per month

Benefits :

• Flextime
• Paid training
• Pay raise

Schedule :

• 8 hour shifts
• Shift system

Supplemental Pay :

• 13th month salary
• Bonus pay
• Overtime pay
• Performance bonus
• Yearly bonus

COVID-19 considerations: Always

Technical Support Manager

Location: Ortigas, Philippines (on-site); Gratitude Inc. services

Posted: 333 days ago

Job Description

Job Summary: A Service Supervisor is responsible for upkeep of company assets via on-site and remote implementations. This role requires analytical capabilities and the ability to deliver concise reports. Responsibilities include remote/on-site asset technical support, hardware/software installation, maintenance, and governance of documentation including COP/COI.

Roles and Responsibilities :

• Remote and on-site asset technical support, updating and documentation
• Hardware and software installation and configurations
• Periodic on-site asset maintenance
• R&D of IT hardware requirements
• Consolidated processing of COP, COI, and related certificates
• Team oversight and management

Requirements :

• Graduated in Computer Science/IT or related fields
• Experience in remote and on-site technical support, hardware/software installation and configurations
• Minimum 7 years of experience; 3+ years of team management
• Willing to work onsite in Ortigas; willing to do field work

Note: This posting may be outdated as it references a 333 days ago status.

What Locations Can I Find These Jobs In?

Multiple locations in the National Capital Region and nearby areas are listed above.

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