Technical Support Specialist

Technical Support Specialist – Shopify App

Location: Makati, National Capital Region

Posted today

Job Description

Provide production monitoring of data, error analysis, and serve as the customer contact for usage questions and problems with OpenText products and services.

Responsibilities

• Provide technical support, respond to cases within service levels, offer production support, analyze issues, provide resolutions, and notify customers. Recreate customer issues and escalate as needed.
• Work cross-functionally to deliver quality satisfaction and resolutions; contribute ideas to the knowledge base.
• May perform on-call and weekend rotations; participate in related duties or projects as assigned.

What it takes

• OS experience (Unix/Linux and Windows).
• Database experience (SQL, Oracle).
• Active Directory experience.
• EDI knowledge preferred.
• Strong English communication; able to explain technical solutions to varying levels of technical expertise.

Additional Notes

• Global vaccination policy and equal opportunity employer statements apply.

Technical Support Representative

Locations: Taguig, Makati, Manila, Makati (various postings). Companies include Gratitude Inc. and Gratitude Inc. (multiple postings).

Responsibilities and qualifications are similar across postings, including delivering excellent customer service, handling inquiries, and working in shifts; English proficiency required; salary ranges generally Php22,000.00 – Php24,000.00 per month; benefits include flextime, paid training, pay raises; several postings note night or graveyard shifts and on-site requirements in various locales.

Technical Support Representative – Open Positions

Locations include Taguig, Makati, Manila; Company names include Gratitude Inc. and Gratitude Inc. (multiple postings).

Responsibilities

• Provide excellent customer service through active listening.
• Handle confidential customer information securely.
• Aim to resolve issues on first contact; communicate appropriately with customers.

Qualifications

• Filipino citizen or equivalent status; English communication skills; problem-solving ability; availability to work various shifts; Windows proficiency; good organization.

Salary and benefits as listed in postings: Php22,000.00 – Php24,000.00 per month; flextime; paid training; bonuses; 13th month pay; shift options; on-site requirements per location; COVID-19 considerations: Always.

Customer Support / Call Center Roles

Locations: Bacoor, Cavite; Makati; Manila; Cavite; Calamba; Ortized sites mentioned; multiple postings for Customer Support Representatives, Call Center Agent, and CSR roles with varying salary up to Php29,000.00.

Typical responsibilities

• Resolve customer inquiries and requests; maintain accurate files; timely handling of requests; provide friendly, knowledgeable service.
• Escalation to internal teams as needed; perform coaching and training tasks when assigned.

Common qualifications

• 1 year+ customer support or relevant experience; HS or college coursework; strong English; ability to work onsite or shifts; basic computer skills; ability to multi-task and handle fast-paced environments.

Benefits and notes vary by posting, often including paid training, 13th month pay, night differential, health insurance options, and relocation requirements where applicable.

Client Success / Escalations Specialist

Company: GetmyCourse (Remote position)

Overview

• Maintain and enhance relationships between students, GetmyCourse, and partner RTOs; handle service recovery callouts; manage escalation calls; coordinate certificate releases; ensure accurate student allocations.
• Record escalations and resolutions; collaborate with operations to improve service delivery; manage refunds and certificate processing; liaison between students, RTOs, and internal departments.

Key Performance Indicators (KPIs)

• Count of positive reviews; accuracy of processing cancellation refunds; certificate releasing within timelines.

Qualifications and skills

• Experience in client-facing roles; attention to detail; ability to work fast-paced and multi-task; strong interpersonal and communication skills; problem-solving mindset; capable of teamwork and independent work; track record of meeting performance targets.

Benefits

• Work from home permanently; occasional incentives (travel, special events); health insurance after 1 year; growth opportunities; international travel incentives.

Other Technical Support Roles

Locations include various cities in the Philippines (Makati, Taguig, Pasig, Manila, etc.) with postings for Technical Support Specialist, Technical Support Representative, and related roles. Typical requirements include:

• Onsite or remote options depending on posting.
• Experience with Windows, basic networking, and technical troubleshooting; strong communication skills in English; willingness to work various shifts including night.

Note: Several listings emphasize multiple locations, on-site requirements, and varying salary ranges (e.g., Php21,000.00 – Php25,000.00; Php22,000.00 – Php24,000.00).

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