Workforce Real Time Associate Onsite Makati

2 days ago

Metro Manila Philippines Buscojobs Full time

Customer Support Associate – Makati (Onsite)

Location: Makati, National Capital Region

Company: Confidential (BPO)

Work location: Ayala Ave., Makati City, Philippines

Job Description

(Job Alert) Customer Support Associate

A BPO Company in Makati is in need of a Customer Support Associate. This is a full time and onsite job with the following work responsibilities and qualification.

Responsibilities
  • Phone or Live chat shift
  • Help customers by understanding their queries and providing solutions
  • Searching the Knowledgebase and FAQ for relevant information to provide solutions
  • Communicate with Operations or KYC teams through the internal ticketing system, if the case needs their input
  • Escalate tickets to the internal team, if needed
  • Email shift
  • Work through the email queue from the oldest emails to the newest
  • Attend any coaching sessions set up by your Team Lead or QA
  • Attend any improvement training set up by the client
Qualifications
  • Customer Service in a BPO industry with at least 6 months experience
  • Great level of understanding of English, capable of working with English tooling and Knowledge Base
  • Ability to multi-task and take responsibility in challenging situations
  • Able to adjust to a fast-paced environment / constant changes
  • Problem-solving mindset with strong attention to detail
  • Ability to take ownership of contact to provide resolution to client
  • Ability to provide and receive feedback (it’s a two-way street)
  • Has a growth mindset with the desire to learn/keep learning
  • Basic Computer skills with a typing speed of 40 WPM, 100% accuracy
  • Filipino resident in the Philippines
A Day in the Life of a CS Agent (REMINDERS)
  • Create a wonderful customer experience as you understand that making a customer happy is crucially important to a business's success
  • Be creative, friendly, and solution-oriented with customers and colleagues
  • Understand the need to meet expectations, rise above them, and go that extra mile for customers
  • Be honest, able to own up to your mistakes, and never break promises
  • Provide world-class customer support via chat, email, phone
  • Work with the client’s internal teams to provide the best possible resolutions to the customer
  • Use the available resources, like Knowledge Base and tools, to search for answers and craft thorough responses to customer queries

Work location: Ayala Ave., Makati City, Philippines

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