Patient Service Representative

22 hours ago


Metro Manila Philippines Buscojobs Full time

Taguig, National Capital Region ₱ - ₱ Y St. Luke's Medical Center

Posted 1 day ago

Job Description

Duties and Responsibilities:

  • Assist patients in accessing care and navigating hospital services. Assess barriers to care and engage patients and families in creating potential solutions to hospital-related challenges.
  • Shall help and guide the patient through the health care system and works to overcome obstacles that are in the way of the patient receiving the care and treatment they require.
  • Identify appropriate and credible resources responsive to patient needs (whether clinical or non-clinical).
  • Educate patients and families on the multidisciplinary nature of care treatment, the roles of the team members and what to expect from the health care system. Refer to clinical staff to answer questions about clinical information, treatment choices and potential outcomes.
  • Empower patients to communicate their preferences and priorities for treatment to their health care team; facilitate shared decision making in the patient\'s health care.
  • Reduce barriers that keep patients from getting timely treatment by identifying patient needs and directing them to sources of emotional, financial, administrative, or cultural support.
  • Encourage patients to communicate their preferences and priorities for treatment to their health care team.
  • Shall work with different groups as well as health care teams and resource providers.
  • Build professional relationships with the health care team by learning about the role of each team members and to facilitate patient healthcare.
  • Shall maintain high sense of confidentiality especially with the patient\'s information.
  • Follow up with patients to support adherence to agreed-upon treatment plan through continued non-clinical barrier assessment and referrals to supportive resources in collaboration with the clinical team. Contribute to patient navigation program development, implementation and evaluation.
  • Help patients optimize time with their doctors and treatment team (e.g. prioritize questions, clarify information with treatment team).
  • Encourage active communication between patients/ families and health care providers to optimize outcomes.

Minimum Qualifications:

  • Candidate must be a Graduate of a Bachelor\'s Degree course in customer service related fields (BS Hotel, Restaurant and Management, etc.)
  • With at least experience in the customer service related field and excellent Customer Service Skills
  • Employs active listening and is attentive to details
  • Computer literate in Windows-based applications
  • Basic understanding of medical terminologies, hospital operations, and payment processing is an advantage.
  • Willing to work in shifting schedule
  • Willing to work on-site in Bonifacio Global City, Taguig.
Patient Care Administrator

Posted 1 day ago

Job Description

You will have experience of:

• Experience in a data processing/entry/analysis role

• Experience working accurately with large volumes of data

• Experience of working with multiple systems Microsoft packages specifically with Excel

You will: As part of InHealth, it is a privilege to work in a company that is so focused on making healthcare better, and we expect that anyone who works here will have a set of qualities that align with our corporate ethos, namely:

• Committed to making healthcare better for all

• Have very high standards

• Seeks to improve themselves and everything they do

Job description Patient Care Administrator

• Be honest and open

• Works collaboratively and cooperatively with others

• Confident and assured, but not arrogant

• Respectful of others\' views

• Be flexible in your working patterns to fulfil requirements and be willing to adjust these at short notice to accommodate unexpected changes

• Be honest and full to the brim with integrity

• Not be afraid to offer your opinion – we love hearing new ideas

• Comply with all local and InHealth policies, procedures, and guidelines

• Comply with the requirements of the Data Protection Act

• Have responsibility for the health, safety and welfare of self and others and to always comply with the requirements of health and safety regulations.

• Undertake other duties that may be required from time to time and that are consistent with the responsibilities of the grade

• Provide satisfactory clearance of suitability from the National Bureau of Investigations

• This job description reflects the need to cultivate the service. It will evolve with the continuing expansion of the service and will be reviewed through mutual agreement between the post holder and the line manager

• To be successful in position, you\'ll be able to communicate with members of the public from a variety of different backgrounds and be able to rely on your organisation skills to meet the requirements of our patients

• You\'ll be flexible and able to work in our weekly working shift pattern as required

• Empathetic and cares about people

• Exceptional communicational skills both written and verbal

• Confident when faced with challenging/emotional situation

• Ability to accept and act on constructive feedback

Patient Care Specialist

Posted 1 day ago

Job Description

WHO WE ARE

Asiatel Outsourcing, a trusted outsourcing partner in the Philippines since 2006, specializes in Employer of Record (EOR) solutions, remote staffing, and shared services. With over 15 years of experience, we support global businesses in areas such as sales, customer service, IT, and healthcare.

WHY JOIN US?

We\'re expanding our Healthcare Team and looking for a passionate Patient Care Specialist for our Local Tagalog HMO Account. If you\'re a medical-allied graduate eager to provide compassionate care and excellent service, this role is for you.

JOB QUALIFICATIONS

  • Must be a graduate of a four-year medical-allied course (non-negotiable)
  • Open to fresh graduates with hospital internship experience
  • Familiarity with medical terminology (diseases, diagnostic tests, procedures, admissible cases, etc.)
  • Experience in BPO handling healthcare/HMO accounts is a plus
  • Proficient in Tagalog and English (written & spoken)
  • Knowledge in HMO processing/approvals and hospital admissions is an advantage
  • Willing to work onsite in Ortigas Center, Pasig

KEY RESPONSIBILITIES

  • Assist members via inbound/outbound calls and emails regarding HMO benefits, coverage, and approvals (Inpatient & Outpatient)
  • Process and validate requests, ensuring accurate documentation and compliance
  • Coordinate with hospitals/providers to verify cases and support admissions
  • Maintain professionalism while delivering high-quality customer service in Tagalog and English
  • Collaborate with the team and support continuous process improvement

Job Types: Full-time, Permanent

  • Company Christmas gift
  • Company events
  • Health insurance
  • Life insurance
  • Paid training
  • Promotion to permanent employee

Education:

  • Bachelor\'s (Required)

Experience:

  • HMO: 1 year (Preferred)
  • BPO/CallCenter: 1 year (Preferred)
  • Customer service: 1 year (Preferred)

Language:

Patient Care Expert

Posted 1 day ago

Job Description

We seek individuals who prioritize self-awareness and engage in daily self-reflection, demonstrating a commitment to integrity in all aspects of their lives.

Thinqbetter is an administrative support office for dental offices based in the United States. We are looking for individuals who aspire to be better than yesterday and are committed to learning and growing every day.

We are seeking a highly competent and motivated Patient Care Specialist to join our team. The successful candidate will play a key role as an administrative support for dental offices based in the U.S.

Php 30, 35,000.00 per month inclusive night differential and allowances

(Frequent salary raise up to Php 40,000-70,000 upon performance/promotion)

  • Proficient in using Google Suite (Gmail, Google Docs and Google sheets)
  • Strong organizational skills with the ability to multitask and prioritize tasks effectively
  • Attention to detail and accuracy in completing tasks
  • Excellent communication skills both written and verbal in English
  • Attention to detail and accuracy in completing tasks
  • Familiarity with office management procedures and basic accounting principles is a plus
  • Ability to maintain confidentiality and handle sensitive information with professionalism
  • Prior experience in BPO is a plus.
  • With good interpersonal skills, work attitude and moral character.
  • Innovative, multi-tasking, ethical and has good interpersonal skills
  • Willing to work beyond office hours and even during weekends and holidays.
  • Amenable to work onsite in Muntinlupa City.

Administrative Support:

  • Schedule appointments and manage the office calendar.
  • Answer phone calls, respond to inquiries, and direct calls to the appropriate personnel.
  • Manage patient records and update information as needed.
  • Verify insurance information and obtain necessary authorizations.
  • Assist with general administrative tasks such as filing, data entry, and document preparation.
  • Collaborate with other team members to ensure efficient office operations.

Billing and Coding:

  • Prepare and submit insurance claims electronically or by paper.
  • Review patient accounts for accuracy and completeness.
  • Ensure proper coding of procedures and diagnoses.
  • Investigate and resolve billing discrepancies or issues.
  • Follow up on unpaid claims and appeals, if necessary.
  • Maintain knowledge of current dental coding and billing regulations.
  • Collect co-payments, deductibles, and outstanding balances from patients.
  • Process payments and provide receipts.

Financial Transactions:

  • Reconcile daily financial transactions and prepare reports for review.
  • Coordinate with financial institutions for any banking-related tasks.
  • Communicate with patients regarding billing inquiries and payment plans.
  • Provide clear explanations of billing statements and insurance coverage.
  • Address patient concerns and inquiries with professionalism and empathy.
  • Competitive salary package commensurate with work experience
  • Opportunities for professional development and career growth
  • Supportive and inclusive work environment
  • Dynamic and inclusive workplace culture

Please visit us @YouTube--->

Expected Start Date: As soon as possible

Job Type: Full-time

  • Health insurance
  • Paid training

Schedule:

  • 8 hour shift
  • Monday to Friday

Supplemental Pay:

Job Type: Full-time

Job Type: Full-time

  • Health insurance
  • Paid training

Education:

  • Bachelor\'s (Preferred)

Experience:

  • BPO: 1 year (Required)
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Patient Care Coordinator

Posted today

Job Description

MedGrocer\'s digitally-enabled wellness and population health programs, telehealth and medical services, and onsite medical staff work with hundreds of pharma companies and employers to improve the physical and mental health of over one million Filipinos every year.

Here at MedGrocer, you will contribute to innovative healthcare solutions that enhance accessibility and efficiency. Collaborate with a diverse team on impactful projects that improve lives while fostering your personal and professional growth.

The Patient Care Coordinator assists patients to help them understand their health benefits and manage their medical needs. They communicate directly with patients through various channels and coordinate with different teams in ensuring the best patient experience.

Key Responsibilities:

  • Make outbound calls to patients to follow up on their medical needs, explain health benefits, and answer any related inquiries
  • Resolve patient concerns in a timely manner and respond promptly to patient inquiries via email, SMS, and call
  • Coordinate with various teams and relevant stakeholders to accommodate patient requests
  • Input all patient data and maintain accurate patient records

Minimum Qualifications:

  • Knowledge in Google Workspace (Google Sheets, Google Docs, etc.) and relevant computer applications
  • Preferably has 1-2 years experience in customer service or related positions
  • Open to shifting schedules and night shift schedule
  • Open to fresh graduates and experienced professionals
  • Must work onsite in Makati

Perks and Benefits:

  • HMO for employees
  • Paid leaves
  • Medicine coupons
  • Opportunities for promotion and performance bonuses
  • 13th month pay
Patient Care Navigator

Posted today

Job Description

Overall Purpose of the Job:

The Health Ambassador will oversee and facilitate high-quality medical care and logistics for client employees, dependents, guests, and other identified individuals across events in the designated hospital or medical facility.

This position ensures seamless navigation of medical systems, provides admissions and discharge support, and acts as a direct liaison between patients, medical facilities, and International SOS Assistance Centers. The role also requires a high level of customer service, responsiveness, and professionalism in safeguarding patient safety, comfort, and confidentiality.

Responsibilities

Medical Case Support & Coordination

  • Serve as the primary point of contact for all medical, health, and well-being-related needs for patients.
  • Facilitate navigation of medical infrastructure, specialist clinics, assist in hospital registrations, and provide medical translation services.
  • Support outpatient and inpatient care by accompanying patients, obtaining prescriptions, and ensuring smooth hospital and specialist processes and access.
  • Ensure effective case management through coordination with Assistance Centers, including:
  • Notifying the Assistance Centers of medical cases involving International SOS members at medical facility.
  • Assisting with appointments, hospital visits, medical payments, and documentation.
  • Serving as an advocate for patient needs regarding comfort, safety, and general well-being.
  • Provide ongoing updates to Assistance Centers on patient conditions, including treatment plans, hospitalization status, and medication prescribed.
  • Offer medical assistance during patient visits to the medical facility, including bedside visits and patient advocacy.

Quality & Compliance

  • Adhere to strict confidentiality protocols concerning patient information.
  • Follow International SOS Standard Operating Procedures (SOPs) and document activities accordingly.
  • Report any service dissatisfaction or case management issues promptly.
  • Maintain a professional representation of International SOS in all interactions.

Administrative & Reporting Duties

  • Prepare and attend daily briefings and meetings with clients and stakeholders.
  • Assist with administrative tasks, data reporting, and service evaluations as required.

On-Call & Availability

  • Be on standby and reachable 24/7, including weekends and holidays, to address medical support needs.

Qualifications

Required Skills & Knowledge

  • Strong communication, customer service, and interpersonal skills.
  • Ability to work independently and make quick patient-focused decisions.
  • Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).
  • Fluency in English, and Tagalog.
  • Familiarity with the designated medical facility.
  • Able to troubleshoot patient and specialist feedback and complaints
  • Function in a high-pressure and dynamic environment.
  • Ability to accept on-call responsibilities.

Required Experience & Qualifications

  • Minimum of three years\' experience in translation, customer service, or medical advocacy.
  • Exposure to International clientele preferred.
  • Bachelor\'s degree or above in a relevant field.

Travel & Rotation Requirements

  • Limited travel required, mainly within Metro Manila.

Location: Taguig, National Capital Region ₱ - ₱ Y St. Luke\'s Medical Center

Posted 1 day ago

Job Description

Brief Job Summary:

  • Provide individualized assistance to patients to facilitate access to SLMC Health care services. Shall also act as the liaison or first point of contact between patients and health care workers.

Duties and Responsibilities:

  • Assist patients in accessing care and navigating hospital services. Assess barriers to care and engage patients and families in creating potential solutions to hospital-related challenges.
  • Shall help and guide the patient through the health care system and works to overcome obstacles that are in the way of the patient receiving the care and treatment they require.
  • Identify appropriate and credible resources responsive to patient needs (whether clinical or non-clinical).
  • Educate patients and families on the multidisciplinary nature of care treatment, the roles of the team members and what to expect from the health care system. Refer to clinical staff to answer questions about clinical information,treatment choices and potential outcomes.
  • Empower patients to communicate their preferences and priorities for treatment to their health care team; facilitate shared decision making in the patient\'s health care.
  • Reduce barriers that keep patients from getting timely treatment by identifying patient needs and directing them to sources of emotional, financial, administrative, or cultural support.
  • Encourage patients to communicate their preferences and priorities for treatment to their health care team.
  • Shall work with different groups as well as health care teams and resource providers.
  • Build professional relationships with the health care team by learning about the role of each team members and to facilitate patient healthcare.
  • Shall maintain high sense of confidentiality especially with the patient\'s information.
  • Follow up with patients to support adherence to agreed-upon treatment plan through continued non-clinical barrier assessment and referrals to supportive resources in collaboration with the clinical team. Contribute to patient navigation program development, implementation and evaluation.
  • Help patients optimize time with their doctors and treatment team(e.g.prioritize questions, clarify information with treatment team).
  • Encourage active communication between patients/ families and health care providers to optimize outcomes.

Minimum Qualifications:

  • Candidate must be a Graduate of a Bachelor\'s Degree course in Nursing or medical allied related courses
  • Fresh graduates are welcome to apply.
  • With at least experience in the customer service related field and excellent Customer Service Skills
  • Employs active listening and is attentive to details
  • Computer literate in Windows-based applications
  • Basic understanding of medical terminologies, hospital operations, and payment processing is an advantage.
  • Willing to work on-site in Bonifacio Global City, Taguig.
  • Willing to work in shifting schedule
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