Patient Navigator

1 day ago

Fairview Metro Manila, Philippines Healthway Hospital Fairview Inc. (FEU-NRMF Medical Center) Full time ₱250,000 - ₱750,000 per year

Patient Navigation

  • Assist patients and families in understanding admission, consultation, diagnostic, treatment, and discharge processes.
  • Guide patients to the appropriate departments, clinics, or service points.
  • Coordinate with various hospital units to facilitate smooth patient flow and minimize wait times.
  • Provide personalized navigation for VIP patients, celebrities, and referrals from other business units to ensure fast-tracked access to services and prioritized scheduling.

Customer Service & Patient Relations

  • Respond to patient inquiries, requests, and concerns in a timely and professional manner.
  • Facilitate resolution of service-related issues and escalate unresolved matters to the Patient and Customer Experience Manager.
  • Ensure patients are informed of their rights, responsibilities, and available hospital services.
  • Maintain confidentiality and discretion in handling sensitive cases involving VIPs and high-profile patients, ensuring security, privacy, and comfort at all times.

Support & Coordination

  • Assist in completing hospital forms, PhilHealth documentation, and other administrative requirements.
  • Coordinate with billing, admitting, and social service units to address financial assistance, payment arrangements, or benefit inquiries.
  • Liaise with nursing and medical staff to relay patient feedback and service improvement suggestions.
  • Serve as the key liaison for patients referred from other business units, ensuring continuity of care, smooth handover of medical records, and coordinated service delivery.

Advocacy and Education

  • Educate patients and families about hospital policies, infection control protocols, and safety procedures.
  • Support patient participation in hospital wellness, health education, and feedback programs.
  • Advocate for service excellence and premium care standards, particularly in the management of VIP and inter-branch referral cases

  • Patient Navigator

    1 day ago

    SM City Fairview P, Philippines Healthway Medical Network Full time ₱240,000 - ₱300,000 per year

    Patient NavigationAssist patients and families in understanding admission, consultation, diagnostic, treatment, and discharge processes.Guide patients to the appropriate departments, clinics, or service points.Coordinate with various hospital units to facilitate smooth patient flow and minimize wait times.Provide personalized navigation for VIP patients,...

  • Patient Care Navigator

    1 day ago

    Manila, National Capital Region, Philippines QualiMed Corporate Office Full time ₱250,000 - ₱350,000 per year

    Job Summary:A Patient Care Navigator help patients navigate the healthcare system by ensuring that the healthcare system fulfills the demand of the patient as best as possible.Patient care navigator examine, plan and advocate for the patient's health needs. S/he monitor and coordinate patients' treatment plans, help them understand their health state, and...

  • Patient Navigators Project-Based

    1 week ago

    Manila, National Capital Region, Philippines Manila Doctors Hospital (Manila Medical Services Inc.) Full time ₱250,000 - ₱500,000 per year

    About the role This is an opportunity for a Patient Navigator to join the dynamic team at Manila Doctors Hospital, a leading healthcare provider in Manila City, Metro Manila. In this vital role, you will be responsible for enhancing the overall patient experience and ensuring the highest levels of care and satisfaction across the organization.What you'll be...

  • Care/Provider Navigator

    2 weeks ago

    , Metro Manila, Philippines Buscojobs Full time

    Job Description (Refined) Care Provider Navigator – US Radiology Network Posted recently. This role involves patient navigation, care coordination, and ensuring a high-quality patient experience across radiology services. The description below consolidates responsibilities and qualifications from the original postings while presenting them in a clear,...

  • Patient Service Representative

    2 weeks ago

    , Metro Manila, Philippines Buscojobs Full time

    Patient Service Representative - Cebu or CDO Location: Taguig, National Capital Region Salary: ₱ - ₱ Employer: St. Luke's Medical Center Posted: 1 day ago Job Description Duties and Responsibilities: Assist patients in accessing care and navigating hospital services. Assess barriers to care and engage patients and families in creating potential...

  • Patient Service Representative

    2 weeks ago

    , Metro Manila, Philippines Buscojobs Full time

    Taguig, National Capital Region ₱ - ₱ Y St. Luke's Medical Center Posted 1 day ago Job Description Duties and Responsibilities: Assist patients in accessing care and navigating hospital services. Assess barriers to care and engage patients and families in creating potential solutions to hospital-related challenges. Shall help and guide the patient...

  • Claims Processor

    2 weeks ago

    , Metro Manila, Philippines Buscojobs Full time

    Overview Multiple healthcare customer service and patient care roles in Taguig/Metro Manila areas, across various employers. Roles include Claims Processor, Patient Care Administrator, Patient Care Specialist, Patient Care Coordinator, and Patient Care Navigator. All postings include on-site requirements and focus on patient access, navigation, outcomes,...

  • Physical Therapy

    2 weeks ago

    , Metro Manila, Philippines Buscojobs Full time

    Overview Physical Therapy jobs in the Philippines. Explore rewarding physical therapy roles that help individuals recover from injuries and illnesses, improving mobility and quality of life. These healthcare positions involve assessing patients, developing treatment plans, and providing therapeutic exercises and interventions. Opportunities exist for...

  • Registered Nurse/Assistant Nurse

    2 weeks ago

    , Metro Manila, Philippines Buscojobs Full time

    Phlebotomist / Medical Assistant Marikina City, National Capital Region ₱20000 - ₱40000 Health Stat Diagnostic and Medical Clinic, Co. is looking for a qualified and patient-focused Phlebotomist / Medical Assistant to join our growing team in Marikina City. As a Phlebotomist / Medical Assistant, you\'ll perform blood extractions, specimen handling, and...

  • Nursing Admin/Safety Officer

    2 weeks ago

    , Metro Manila, Philippines Buscojobs Full time

    Nursing Admin Safety Officer Makati Location: Makati City, National Capital Region Salary: ₱300,000 - ₱600,000 Company: Genfinity Philippines, Inc. Posted: 1 day ago Job Description WHAT IS NEXT IN YOUR CAREER THIS 2025? We’re looking to add healthcare professionals who enjoy using technology to serve patients and provide the highest level of care, all...