Customer Service Representative For Healthcare Account

Customer Service Representative - Healthcare Account

Location: Shaw Boulevard, National Capital Region

Posted today

Job Description

WE'RE HIRING FOR CUSTOMER SERVICE REPRESENTATIVE

• Minimum Requirements:
• At least High School Graduate
• With 6 months of experience in the BPO
• Amenable to work onsite

Note: All interviews will be conducted virtually.

Compensation

29k Offer

Location: Pasig, National Capital Region

Posted today

Job Description

An Allied Care Coach provides support and guidance to individuals within the healthcare field, assisting with patient care coordination, health management, and navigating the healthcare system. They work with patients, families, or other healthcare professionals to optimize health outcomes.

• Care Coaches work with patients to improve and facilitate communication about goals, values, and preferences with their loved ones and care teams.
• Discuss goals of care to understand what is most important to patients, their wishes, and priorities.

What we are looking for:

• Profile 1 – Bachelor’s Degree (with or without license): Allied Sciences, Social Sciences, Social Work, Human Services
• Excluded: Nursing/Doctor of Medicine

Experience Required:

• 1-year direct adult patient care (long-term care, home and community-based services, hospital/facility settings), case management and/or working with managed care organizations, or BPO healthcare – MEMBER services via phone

Not Qualified Experiences: catering to providers and/or pediatrics only; interactions via email/chat only; any tasks not directly talking to patients

Profile 2 – Associate Graduate/College Graduate (Non-Allied Courses):

• Experience Required: 2-year direct adult patient care (long-term care, home and community-based services, hospital/facility settings), case management and/or working with managed care organizations, or BPO healthcare – MEMBER services via phone
• Not Qualified Experiences: catering to providers and/or pediatrics only

What we offer:

• Upon hire: 28,000 basic pay plus 1,000 flex fund allowance
• Night differential: 20%
• HMO coverage for employee from Day 1; dependents upon certification
• Life and Accident Insurance
• Annual performance-based increase
• 13th and 14th month Pay
• Start Date: July 28, 2025

Patient Support Supervisor

Posted today

Job Description

About Eucalyptus

Eucalyptus is a digital healthcare company focused on healthcare challenges globally, with clinics and teams across multiple countries. We seek execution-focused individuals passionate about healthcare who can work hard and give direct feedback to improve patient outcomes.

About the Role (What You’ll Be Doing)

• Lead day-to-day ticket handling to meet SLAs for response, resolution, and satisfaction
• Data-driven: use performance insights to balance workloads and drive improvement
• Process-minded: streamline operations for a smoother patient experience
• Escalation point: resolve patient-impacting issues across teams
• Set and monitor KPIs and targets
• Support team by removing blockers
• Drive metrics and team impact
• People leadership: hiring, onboarding, coaching, and performance management

Skills & Experience

About you

• Strong Leader: at least 1 year of full-time leadership experience (3 years in BPO)
• Remote work experience preferred but not essential
• Tech-savvy: Google Suite, Slack, Notion, and other tools
• Strong communicator: excellent English, written and spoken
• People person, great at motivating others
• Exceptional problem-solver with critical thinking
• Trustworthy and able to handle confidential information
• Proactive with minimal supervision
• Learner’s Mindset: adaptable in fast-paced environments
• Full-time (40 hours/week) in hybrid setup during APAC hours; UK hours: 1:00PM – 3:00AM Manila Time
• Location: Metro Manila, Philippines; suitable WFH space; stable 30 Mbps internet

Why you should join Euc

• Passionate teams with autonomy and feedback
• Comprehensive leave and health benefits from Day 1; includes health insurance for dependents; 13th month pay
• Annual professional development budget and mentorship
• Fast-moving environment with open collaboration

Note: We value diverse backgrounds and provide reasonable interview adjustments upon request.

Posted today

Call Center Agent/Customer Service Representative

Location: Ortigas, Pasig City

Posted today

Job Description

Location: Ortigas, Pasig City (at the back of SM Mega Mall)

100% onsite; Night shift

Must have 1 year healthcare work experience; experience in Medical Billing or RCM preferred

• Answer and handle patient calls; ensure proper documentation
• Obtain insurance details; handle disputes; inform patients about out-of-pocket expenses
• Compliance: privacy, security, NDA, and information security guidelines

Location: Manila area; Start date: ASAP

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