Hdsi: Patient Experience Supervisor

Overview

Hdsi Patient Experience Supervisor jobs in Man...

Posted 1 day ago

Job Description

The Patient Experience Supervisor oversees Williams Center and HealthFirst Clinic Branches Operations and Patient Experience to ensure the highest level of non-clinical and Clinical service delivery. Take charge and manage the efficiency of non-clinical service delivery throughout the Williams Center Multispecialty and HealthFirst Clinic Branches. This position covers all patient experience programs at Williams Center and HF Clinic Branches including but not limited to feedback and complaint management, NPS/Rating management, and analysis. This person is also in charge of non-clinical service excellence including managing patient queuing times, Patient Journey TAT, and overall efficiency of patient flow in non-clinical and Clinical areas of the Centers.

Duties and Responsibilities

• Originate and execute Patient Experience Programs including but not limited to PX initiatives.
• NPS Tool/Patient Experience Metrics Management, TATs and Analytics
• Manage the frontline non-clinic service delivery of the Williams Center and Clinic Branches
• Ensure efficient, engaging, and goal-oriented management of people within their scope.
• Work with the Facility team to ensure patient and employee spaces are functional and aesthetically pleasing.
• Generate action items based on data from the feedback tool (commendations, etc.)
• Provide training and ongoing support to team members to ensure they can effectively meet their responsibilities.
• Monitors and assesses patient interactions and feedback to identify areas for improvement.
• Ensure that patients are treated with respect, courtesy, and empathy all the time.
• Develop and implement strategies to improve the overall patient experience
• Collaborate with various healthcare departments to make necessary changes and improvements based on patient feedback.
• Analyze patient feedback and experience data to identify trends, issues, and areas for improvement.
• Ensure compliance with healthcare regulations, patient rights, and privacy laws.
• Manage the budget for the patient experience department, including resources
• Develop, recommend, and implement new or revise policies, and standard Procedures
• Performs other duties assigned from time to time by the Head of Clinic Operations

Background and Qualifications

• Understanding of fundamental process/operations management principles
• A strong medical background is an advantage
• Collaborative and works well in a team setting

Location: HealthFirst Greenfield District, Mandaluyong City

Work Schedule: 8:00 am to 5:00 pm, Monday to Saturday

Patient Relations Officer

Posted today

Job Description

MediCard Phils., Inc. is one of the country's leading HMO and the only HMO founded and run by Doctors. Since its inception, the concept of service-oriented total health care has been the molding ideal of MediCard. The competition is vast, and the benefits being offered by the competitors are tempting. However, MEDICard has taken the lead in providing innovative and productive ideas that cut down the cost of health maintenance without compromising its quality.

MediCard now boasts of more than half a million members and over 54,000 accredited doctors in over 1,000 hospitals and clinics nationwide. It also operates 16 MediCard free-standing clinics that provide services at par with those offered by hospitals minus the confinement.

MediCard is currently looking for assertive, dynamic and energetic individuals to fill up the following vacancy:

Responsible for personalized medical services given to clients on arranged healthcare package such as Executive Check Up (ECU), clients admitted to hospitals, etc.DUTIES & RESPONSIBILITIES

• Establish rapport with healthcare package/ECU/admitted clients so that they feel comfortable, gain patients' trust and confidence
• Explain and keep clients updated on the procedures during their stay at the clinic/hospital
• Address clients' queries regarding the coverage of their packages

At MediCard, we believe that diversity and inclusion are essential to fostering innovation, collaboration, and growth. We are committed to creating a workplace where everyone, regardless of gender, race, ethnicity, age, sexual orientation, disability, or any other characteristic, feels valued and empowered to contribute their unique perspectives and talents.

Our inclusive hiring practices ensure that we attract, hire, and retain the best talent from all backgrounds. We strive to provide equal opportunities for all candidates and promote a culture of respect, fairness, and transparency. We are dedicated to continuously improving our processes and policies to eliminate biases and barriers, ensuring that every employee has the support and resources they need to thrive.

MediCard is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Join MediCard Now

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

Patient Relations Officer

Taguig, National Capital Region ₱ - ₱ Y St. Luke's Medical Center

Posted today

Job Description

The Patient Relations Officer shall ensure exceptional patient experience and advice is provided at all times along with support services from other Group/Department/Unit. Ensures thorough and timely response, follow through and feedback on patient concerns.

• Assists in planning and conducting patient needs assessment for changes in quality standards for services and evaluation of patient satisfaction.
• Assists patients, relatives and guests with their inquiries and takes the initiative in addressing the concern.
• Accomplishes patient requirements; ensuring to meet but would be better to exceed their expectations.
• Handle patients/ relatives / guests calls and inquiries courteously.
• Reports on patient's needs, attitudes and satisfaction studies. Reports patients' feedback that affects the organization.
• Provides response to patient inquiries and make a recommendation on how to properly address the concern.

Qualifications:

• Graduate of Bachelor's Degree in any 4-year course. One (1) year of work experience as a customer service officer in a service Industry
• With pleasing personality, well groomed, with a high degree of patience, tolerance, people management skills, leadership qualities, above average problem-solving and decision-making skills and excellent customer service skills.
• Positive work attitude and has the ability to communicate effectively with various types of personalities. Open-minded; Above average level of maturity; Team player, dependable, self-motivated, flexible and multi-task oriented; Excellent interpersonal skills.
• Willing to work on a shifting schedule.
• Willing to work at BGC, Taguig City.
• Onsite

Patient Advocacy Relations Manager

Posted 1 day ago

Job Description

The Position

• Contribute to the development and implementation of country patient engagement (PE) strategies, supporting therapeutic area (TA) objectives and patient organization (PO) needs across the lifecycle of the medicines.
• Be the voice of patients in the organization and create value for patients by systematically integrating their needs throughout the patient journey.
• Aligned with the company's strategic directions and global ambitions, drive patient centricity alongside stakeholders, by enhancing the way we interact with POs and support the establishment of meaningful partnerships for improving patient outcomes.

Duties and Responsibilities:

• Develop overarching patient-centered strategy for assigned TA, aligned with country management, local cross-functional teams, and regional patient engagement lead, with a good understanding of TA business needs, while addressing patient/POs' needs along the patient journey and care delivery.
• Aligned with the regional patient collaboration guidance, enable systematic insight generation from patients, caregivers and POs to inform all stages of drug development, from pre-clinical to post-launch, including trial recruitment, disease awareness campaigns, patient support programs, patient education, etc.
• Orchestration of patient insights and creative development of ideas to incorporate insights into patient engagement strategies, initiatives/activities for related TAs, including defining metrics and measures of success.
• Active member of and contributor to the TA cross-functional teams to enable incorporation of patient insights and related value drivers across the patient journey and in the integrated asset plans and integrated customer plans.
• Build trusted relationships with key advocacy groups and community leaders by monitoring key activities and publications, conducting regular one-on-one meetings, and attending community-led meetings, conferences, and webinars.
• Establish and maintain a good partnership with POs, obtain in-depth understanding of patients' and POs' needs, and co-create solutions aimed at improving patient care delivery.
• Represent patient voice to foster patient centricity in the local organization and support related TA members to further drive patient centricity.
• Responsible for being the main point of contact of patients/POs in Boehringer organized initiatives locally such as internal events, patient interviews, filmings, etc. and globally at summits.
• Coordinate relationship-building efforts with our network of PE colleagues in the region and globally to present a unified face to the customer.
• Leverage TA and cross-country best practices to enhance the maturity of the patient engagement role across our network.
• Ensure internal systems are updated with insights from patient interactions in the region.
• Support capacity building initiatives across the cross-functional teams to ensure that patient needs and expectations are cohesively integrated and prioritized across all stages of patient journey.
• Stay up to date on environment and industry development, anticipate and share trends affecting patient community within the team, and drive innovations to establish Boehringer Ingelheim as the leading company on patient centricity in the industry.
• Collaborate cross-functionally (e.g., Market Access, Healthcare Affairs, Marketing, Medical, etc) to ensure successful execution of patient-centric activities and meet goals aligned to brand plans through achievement of related quantitative/ qualitative KPIs.
• Maintain the highest standards of engagement at all times while adhering to the code of conduct and policies.

Requirements:

• Bachelor's degree in Patient Advocacy, Communications, Cultural Studies, Business, Medicine, Natural or Social Sciences, or any other related discipline
• Experience in patient/caregiver organizations and/or pharmaceutical industry at a regional or local level
• Have >2 years of patient advocacy related experience in healthcare organization (including effectively building up a partnership and engaging with patient organizations, working cross functionally within organization to execute patient centric activities).
• Fluent in English and Filipino, both written and spoken. Proficiency in additional languages would be desirable.
• Demonstrate strong empathy, learning agility and tenacity and commitment to delivery value to patients through empowerment and collaboration with patient community.
• Strong strategic thinking skills and ability to translate strategy into execution.
• Experience in project leading, able to orchestrate in partnership with internal and external stakeholders
• Excellent communication skills including building rapport, presentation and negotiation
• Understand pharmaceutical industry and related regulations and code of practice

Our Company

Why Boehringer Ingelheim?

With us, you can develop your own path in a company with a culture that knows our differences are our strengths - and break new ground in the drive to make millions of lives better.

Here, your development is our priority. Supporting you to build a career as part of a workplace that is independent, authentic and bold, while tackling challenging work in a respectful and friendly environment where everyone is valued and welcomed.

Alongside, you have access to programs and groups that ensure your health and wellbeing are looked after - as we make major investments to drive global accessibility to healthcare. By being part of a team that is constantly innovating, you'll be helping to transform lives for generations.

Want to learn more? Visit

Mandaluyong, National Capital Region ₱ - ₱ Y OPAT The Antibiotic Care Specialist

Posted 1 day ago

Job Description

This role combines patient advocacy, doctor engagement, and business development support by:

• Guiding & supporting patients as they undergo their OPAT treatment,
• Serving as the main liaison between the OPAT clinic and referring doctors for effective patient care collaboration,
• Offering the clinic's core services to doctors and elastomeric pump solutions to medical institutions

Responsibilities

• Ensure a seamless onboarding process for patients into OPAT; provide education, reassurance, and support to patients and families.
• Conduct field visits to potential & existing referring doctors and present the clinic's core services.
• Network with healthcare providers to explore collaboration opportunities.
• Collaborate with providers to develop co-branded initiatives aimed at improving patient outcomes.
• Provide training and support to healthcare providers on the use of OPAT services, ensuring they understand the benefits and proper protocols.
• Support the growth of OPAT by generating doctor referrals and creating hospital partnerships in order to grow the elastomeric pump business.
• Maintain an accurate route plan (referring doctor and hospital visits), monitor patient counseling outcomes, timely patient/doctor complaint resolution, and submit timely reports.
• Assess patient feedback and engagement.
• Identify opportunities for growth and report findings to stakeholders.
• Monitor and report market insights to management.
• Coordinate with marketing, service development, operations and other cross-functional departments of the clinic to ensure continuity of care and service delivery.
• Participate in team meetings; share information and insights.
• Serve as the primary link between patients, referring doctors, and the OPAT clinic; resolve patient complaints/escalations effectively.
• Conduct patient consultations to educate, gather feedback and address concerns.
• Create and deliver presentations to potential business partners and stakeholders.

Patient Experience Specialist

Pasig City, National Capital Region ₱ - ₱ Y The Medical City

Posted 1 day ago

Job Description

The Opportunity

This is not a support role—it's a strategic seat at the heart of healthcare transformation. As Patient Experience Specialist at The Medical City, you will lead the design and execution of enterprise-wide initiatives that elevate the patient and family experience across hospitals, clinics, and service units. You will work closely with senior leadership to embed empathy, service excellence, and patient-centered care into the organization's DNA. From survey design to digital engagement and training programs, you'll shape how patients experience every touchpoint of their journey.

This is for someone who leads with empathy, builds with insight, and thrives in cross-functional collaboration.

What You'll Actually Do

• Lead strategy: Develop and implement the Enterprise Patient Experience Strategy aligned with organizational goals.
• Analyze feedback: Oversee survey design, deployment, and analysis; establish governance for service recovery and resolution.
• Drive training and culture: Design and deliver training on communication, empathy, and service excellence; support leaders in coaching frontline teams.
• Manage data and dashboards: Build and maintain KPIs and dashboards to monitor satisfaction, resolution time, and Net Promoter Scores.
• Champion digital engagement: Leverage CRM tools, A/B testing, and digital platforms to enhance patient communication and retention.
• Collaborate across units: Partner with Operations, Nursing, Marketing, IT, and HR to ensure a seamless patient journey.
• Support local execution: Guide BU Patient Experience Officers in implementing enterprise standards with local customization.
• Celebrate excellence: Create recognition programs for staff and physician champions of patient experience.

Who You Are

• A graduate of Healthcare Administration, Nursing, or a related field.
• Has 3–6 years of experience in patient experience or healthcare service roles.
• Experienced in survey design, CRM systems, and data analysis.
• A strong communicator with a passion for service excellence and patient-centered care.
• A collaborative leader who can influence across departments and levels of the organization.

What You'll Get

• A strategic role in shaping the patient experience across a national healthcare enterprise.
• Daily collaboration with senior leaders and cross-functional teams.
• Exposure to enterprise-wide transformation and digital innovation.
• A dynamic, mission-driven environment that values empathy, excellence, and innovation.
• A platform to grow into senior roles in patient experience, operations, or healthcare strategy.

If you're looking for a predictable, back-office role—this isn't it.

But if you're ready to lead, listen, and transform how patients experience care, we want to hear from you.

Customer Service

Posted 1 day ago

Note: This document includes multiple job postings and may reference several organizations. Final responsibilities and qualifications may vary by role and location.

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