Patient Relations Officer

18 hours ago

Metro Manila Philippines Buscojobs Full time

Job Description

MediCard Phils., Inc. is one of the country's leading HMO and the only HMO founded and run by Doctors. Since its inception, the concept of service-oriented total health care has been the molding ideal of MediCard. MediCard now boasts of more than half a million members and over 54,000 accredited doctors in over 1,000 hospitals and clinics nationwide. It also operates 16 MediCard free-standing clinics that provide services at par with those offered by hospitals minus the confinement.

MediCard is currently looking for assertive, dynamic and energetic individuals to fill up the following vacancy: Patient Relations Officer

Location : Taguig, National Capital Region

Salary : ₱250,000 - ₱350,000

Responsibilities
  • Establish rapport with healthcare package/ECU/admitted clients so that they feel comfortable, gain patients\' trust and confidence
  • Explain and keep clients updated on the procedures during their stay at the clinic/hospital
  • Address clients\' queries regarding the coverage of their packages
  • Assists in planning and conducting patient needs assessment for changes in quality standards for services and evaluation of patient satisfaction
  • Assists patients, relatives and guests with their inquiries and takes the initiative in addressing the concern
  • Accomplishes patient requirements; ensuring to meet but would be better to exceed their expectations
  • Handle patients/relatives/guests calls and inquiries courteously
  • Reports on patient\'s needs, attitudes and satisfaction studies; reports patients\' feedback that affects the organization
  • Provides response to patient inquiries and make a recommendation on how to properly address the concern
Qualifications
  • Graduate of Bachelor\'s Degree in any 4-year course
  • One (1) year of work experience as a customer service officer in a service industry
  • With pleasing personality, well groomed, with a high degree of patience, tolerance, people management skills, leadership qualities, above average problem-solving and decision-making skills and excellent customer service skills
  • Positive work attitude and has the ability to communicate effectively with various types of personalities. Open-minded; Above average level of maturity; Team player, dependable, self-motivated, flexible and multi-task oriented; Excellent interpersonal skills
  • Willing to work on a shifting schedule
  • Willing to work at BGC, Taguig City
  • Onsite
Equal Opportunity and Inclusion

MediCard is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We are committed to creating a workplace where everyone, regardless of gender, race, ethnicity, age, sexual orientation, disability, or any other characteristic, feels valued and empowered to contribute their unique perspectives and talents.

Join MediCard Now

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

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