Patient Account Representative

4 days ago

Manila, National Capital Region, Philippines MicroSourcing Full time $40,000 - $80,000 per year

Discover your 100% YOU with MicroSourcing

Position Title:
Patient Account Representative II (Spanish Bilingual)

Work setup:
Onsite | Nightshift

Location:
1880 Building, Eastwood, Libis, Quezon City

Why join MicroSourcing?

You'll have:

  • Competitive Rewards
    : Enjoy above-market compensation, healthcare coverage on day one for you and at least one dependent, paid time-off with cash conversion, group life insurance, and performance bonuses.
  • A Collaborative Spirit
    : Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
  • Work-Life Harmony
    : Find the right balance between your career and personal life with flexible work arrangements.
  • Career Growth
    : Access continuous learning and career development opportunities.
  • Inclusive Teamwork
    : Be part of a team that celebrates diversity and fosters an inclusive culture.

Your Role:

As a
Spanish Bilingual Patient Account Representative II
, you will:

  • Perform detailed insurance verification for outpatient and in-office procedures.
  • Communicate effectively with Spanish-speaking patients to explain coverage details, authorization requirements, and out-of-pocket estimates.
  • Identify and flag non-covered services or potential coordination of benefits issues.
  • Initiate and follow up on prior authorization requests, including appeals if necessary.
  • Maintain organized tracking logs for authorizations and coverage status.
  • Serve as a subject matter resource to Patient Account Representative I staff.
  • Work insurance queues to resolve pre-service issues that may delay care.
  • Coordinate with clinical departments to ensure accurate scheduling for covered services.
  • Report payer trends or systematic verification issues to leadership.

What You Need:

Non-negotiables

  • Fluency in
    Spanish and English
    (verbal and written).
  • Associate's degree preferred, or equivalent work experience.
  • At least 3 years of experience in a medical office or insurance verification role.
  • Strong understanding of commercial, government, and exchange-based insurance plans.
  • Proficient in verifying coverage for high-cost services (e.g., imaging, injections, procedures).
  • Excellent attention to detail and documentation skills.
  • Familiarity with EMR systems (eClinicalWorks preferred).

Preferred skills/expertise

  • Experience handling insurance verification for U.S.-based healthcare providers.
  • Ability to handle patient communications with empathy and professionalism in both Spanish and English.

-

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self — we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%

For more information, visit

Terms & conditions apply.

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